VATES

VATES

STANDOUT Inc.
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About

Whether you need an internal system for Knowledge Management or something as simple as an FAQ for customers, Support Hero delivers. Empower your staff with a sophisticated playbook or provide unprecedented support to customers. Support Hero will give you an elegant and easy to manage Knowledge Management Solution. Support Hero comes with a full knowledge base portal out of the box. The embeddable widget and portal share the same content, so no need to update in two places. The look and feel is extremely customizable and can be configured to run on your own domain. The Support Hero widget is easily embeddable inside your website or web application. It is customizable and shares the same content from the knowledge base portal. Use our contextual content feature to provide the best articles based on which page the user has navigated too. The widget is embedded with a very simple javascript snippet.

About

VATES is embeddable B2B AI infrastructure. Its knowledge base is not a black box: instead of a vector index, VATES keeps knowledge as human-readable structured text that anyone can open and inspect, so every answer stays auditable against the source it came from. There is no embedding step and no re-indexing — edit a line and the next answer reflects it. The console, documentation and site are built in 23 languages across 9 writing systems, including right-to-left scripts. Answers are not limited to those 23; the assistant replies in the reader's own language. Installation is a single embed snippet, and an API is available for developers who want to integrate the engine directly. Sign-in supports passkeys. Billing is prepaid and usage-based. There are no seats and no monthly plan. A deposit of USD 5.00 is the minimum per top-up, and unused balance is not forfeited on a monthly cycle.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Knowledge Management solution for companies

Audience

Businesses of any size that want to add a multilingual AI assistant to their website, and developers who need chat infrastructure they can embed via API.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$49 per month
Free Version
Free Trial

Pricing

$5 deposit, pay-as-you-go
Usage-based prepaid deposit. No subscription, no monthly minimum,
no cancellation fee. $5.00 minimum per top-up. Billed per request
from the balance. Current rates are listed on the pricing page.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SupportHero
Founded: 2014
France
supporthero.io

Company Information

STANDOUT Inc.
Founded: 2024
Japan
vates.standout.jp/

Alternatives

Alternatives

Steegle.One

Steegle.One

Steegle.Com
FAQ Ally

FAQ Ally

LOB Labs LLC
FAQ Ally

FAQ Ally

LOB Labs LLC
Answerbase

Answerbase

Lumin Creative
HyperHelp

HyperHelp

HyperHelp AI

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Claude
Gist

Integrations

Claude
Gist
Claim SupportHero and update features and information
Claim SupportHero and update features and information
Claim VATES and update features and information
Claim VATES and update features and information