Related Products
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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About
WiFi Scanner scans for surrounding networks and supplies vital WiFi information needed for troubleshooting purposes. Filtering and sorting options narrow the results in a high-occupancy area. 2.4 GHz and 5 GHz channel graphs allow you to see overlapping and overbearing signal interferences, which affect network performance. The IP Scanner searches for devices connected to your network. An overcrowded network can cause bandwith and speed issues. The Speed Test helps you keep track of your network speeds and performance. Walk to different areas of your network with a laptop to test download and upload speeds. Who's On My Network is an IP Scanner that searches your network for connected devices. Too many devices on the network can slow it down, causing your device to have speed and/or connection problems. It can also be used to detect intruders on your network.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Audience
IT teams looking for a network scanning solution
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$55 - $75 /month/user
Free Version
Not Supported
Free Trial
Supported
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Pricing
$29.99 one-time payment
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Company InformationWiFi Scanner
wifiscanner.com/wifiscanner.html
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
Supported
File Transfer
Not Supported
Live Chat
Not Supported
Real-time Chat
Not Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Supported
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Integrations
No info available.
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Integrations
No info available.
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