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About

Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers. Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration. Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down. It lets your support agents see things from the customer's point of view - almost as good as a site visit.

About

WiFi Scanner scans for surrounding networks and supplies vital WiFi information needed for troubleshooting purposes. Filtering and sorting options narrow the results in a high-occupancy area. 2.4 GHz and 5 GHz channel graphs allow you to see overlapping and overbearing signal interferences, which affect network performance. The IP Scanner searches for devices connected to your network. An overcrowded network can cause bandwith and speed issues. The Speed Test helps you keep track of your network speeds and performance. Walk to different areas of your network with a laptop to test download and upload speeds. Who's On My Network is an IP Scanner that searches your network for connected devices. Too many devices on the network can slow it down, causing your device to have speed and/or connection problems. It can also be used to detect intruders on your network.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi

Audience

IT teams looking for a network scanning solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$55 - $75 /month/user
Free Version Not Supported
Free Trial Supported

Pricing

$29.99 one-time payment
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Support Robotics
Founded: 2017
www.supportrobotics.com

Company Information

WiFi Scanner
wifiscanner.com/wifiscanner.html

Alternatives

Alternatives

WiFi Explorer

WiFi Explorer

Intuitibits

Categories

Remote Support Supported
WiFi Analyzers Supported

Categories

IP Scanners Supported
WiFi Analyzers Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Not Supported
Live Chat Not Supported
Real-time Chat Not Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Integrations

No info available.

Integrations

No info available.
Claim Support Robotics and update features and information
Claim Support Robotics and update features and information
Claim WiFi Scanner and update features and information
Claim WiFi Scanner and update features and information