Related Products
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About
Support Robotics is a smart solution to the challenge of supporting home Wi-Fi issues, which now drive more than half of all technical support calls for internet service providers.
Comprising a self-care app and remote support portal, it fills the gaps left by existing diagnostic tools, helping customers and support agents to solve Wi-Fi problems more quickly. It is designed to complement the existing capabilities you may have in your network, router or customer care app with little or no integration.
Support Robotics enables your helpdesk agents to run diagnostics in different areas of the home, locate and explain dead-spots, inspect cabling using the smartphone camera, and access the customer's router when broadband is down.
It lets your support agents see things from the customer's point of view - almost as good as a site visit.
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About
Running a library is a lot of work. WhoFi makes it easier by automating tasks that take your time and attention away from patrons. Libraries and other community hubs are more than just the buildings they occupy. They are centers of learning, professional development, safe spaces, remote working spaces, and protectors of community connections. Keeping the WiFi funded and fast is a top goal of modern community centers. Accurate numbers around WiFi usage are needed for board reporting, grant proposals, improving patron experiences, and more. Quantify and qualify WiFi information to improve your community space. Insights such as patron dwell time, session counts, and new vs. return rates are being used in strategic planning, day-to-day decision-making, advocacy communications, and programming enhancements. All of these insights are provided while still respecting and maintaining patron privacy and adhering to all privacy laws.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Telcos, CSPs, ISPs, CPE and smart home device manufacturers, and any business providing support for Wi-Fi
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Audience
Libraries, parks, and museums requiring a tool to quantify and qualify WiFi information to improve their community space
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$55 - $75 /month/user
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationSupport Robotics
Founded: 2017
www.supportrobotics.com
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Company InformationWhoFi
United States
whofi.com
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Categories |
Categories |
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Remote Support Features
Diagnostic Tools
Supported
File Transfer
Not Supported
Live Chat
Not Supported
Real-time Chat
Not Supported
Remote Control
Supported
Screen Sharing
Supported
Session Recording
Supported
Session Transfer
Supported
Surveys & Feedback
Supported
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Integrations
No info available.
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Integrations
No info available.
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