Trouble Ticket ExpressRush Project
|
||||||
Related Products
|
||||||
About
We’ve built Subivi so that you could manage your entire customer support cycle in an easy and intuitive way. Our platform is packed with features especially built so that you can close your tickets in the minimum time possible while keeping your customers satisfied and ready for future purchases. We know how frustrating eBay’s messaging and ticketing system can be, which is precisely why you could handle all of your tickets in Subivi without even opening eBay. Upload labels, issue refunds (full or partial) and update tracking numbers. Subivi is built to support all of eBay’s ticket types, including returns, cases, INS cases, cancellations, and messages. As business owners, we are often required to perform tedious, repetitive tasks, whether it’s constantly opening and closing an excel sheet with your template message, copy-pasting the customer’s information or sending a ‘thank-you’ message after each new order.
|
About
Welcome to the home of an open source trouble ticket system. Use this CGI script on your web site for everything from bug tracking and customer support to project management and to-do lists. Creating a trouble ticket is now as easy as submitting a web form. The help desk software will care about assigning unique number to each service request and saving it to the database. Truly scalable solution: start with a plain text database, upgrade to the industry-strength MySQL or Microsoft SQL Server engine as your needs grow. The "thank you for your interest" message is not enough today. Assure your customers that you have an established workflow and no question will go into a black hole. The Trouble Ticket Express software will automatically produce easy to follow instructions how to submit follow-up messages and monitor ticket progress. Then it will broadcast e-mail notifications to all service operators announcing new customer inquiry.
|
|||||
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
|
|||||
Audience
eCommerce teams searching for an eBay customer support solution
|
Audience
Issue Tracking solution for companies
|
|||||
Support
Phone Support
24/7 Live Support
Online
|
Support
Phone Support
24/7 Live Support
Online
|
|||||
API
Offers API
|
API
Offers API
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$12 per month
Free Version
Free Trial
|
Pricing
No information available.
Free Version
Free Trial
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Webinars
Live Online
In Person
|
Training
Documentation
Webinars
Live Online
In Person
|
|||||
Company InformationSubivi
Founded: 2016
Israel
app.subivi.com
|
Company InformationRush Project
www.troubleticketexpress.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
|
|
|
|||||
|
|
|
|||||
Categories |
Categories |
|||||
Issue Tracking Features
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
|
||||||
Integrations
eBay
|
||||||
|
|
|