Audience
eCommerce teams searching for an eBay customer support solution
About Subivi
We’ve built Subivi so that you could manage your entire customer support cycle in an easy and intuitive way. Our platform is packed with features especially built so that you can close your tickets in the minimum time possible while keeping your customers satisfied and ready for future purchases. We know how frustrating eBay’s messaging and ticketing system can be, which is precisely why you could handle all of your tickets in Subivi without even opening eBay. Upload labels, issue refunds (full or partial) and update tracking numbers. Subivi is built to support all of eBay’s ticket types, including returns, cases, INS cases, cancellations, and messages. As business owners, we are often required to perform tedious, repetitive tasks, whether it’s constantly opening and closing an excel sheet with your template message, copy-pasting the customer’s information or sending a ‘thank-you’ message after each new order.
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