Sprinklr Insights vs. Sprinklr Social Comparison


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About Sprinklr Insights is an AI-native enterprise-grade consumer and customer intelligence platform that unifies data from more than 30 digital and social channels, plus hundreds of thousands of media sources and websites, into a single, real-time system so organizations can transform unstructured conversations and feedback into actionable intelligence rather than noise. It captures the voice of the customer, brand mentions, competitor benchmarking, crisis-level signal detection, product feedback, audience preferences, and market trends in one place, providing contextualized sentiment analysis, theme discovery, anomaly detection, and predictive insights that support strategic decision-making across teams. Built-in AI capabilities analyze billions of historical and live interactions to uncover emerging patterns and shifts in sentiment, surface actionable insights, and generate automated summaries or recommendations.	About Sprinklr Social is an enterprise-grade, AI-powered social media management platform that lets teams manage every aspect of their social presence across 30+ social and messaging channels from a single, unified solution, bringing together social listening, publishing, engagement, campaign management, automation, sentiment, and audience analytics, and governance into one workflow. It provides a centralized content calendar and tools to plan, create, schedule, and optimize posts with AI recommendations on timing, hashtags, tone, and performance; monitor conversations, sentiment shifts, and trends across networks in real time; and automate engagement and inbound triage to act quickly on customer messages, mentions, and customer-care interactions. Sprinklr unifies data, insights, and actions so social teams can collaborate efficiently, enforce brand compliance with automated workflows and approvals, and turn social interactions into meaningful business impact for marketing, sales, etc.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Enterprise marketers, product teams, brand strategists, and customer experience professionals in search of a solution to unify, analyze, and act on customer and market intelligence across digital and social channels	Audience Large enterprises, global brands, and cross-functional teams that need a unified, AI-powered platform to plan, publish, engage, analyze, and govern social media at scale across dozens of channels
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Sprinklr Founded: 2009 United States www.sprinklr.com/products/consumer-intelligence/	Company Information Sprinklr Founded: 2009 United States www.sprinklr.com/products/social-media-management/
Alternatives Signal AI Signal Media	Alternatives Sprinklr
ReadPartner	Dash Social
Brandwatch	Sprout Social
Meltwater Meltwater Group	Oktopost
Isentia View All	Vista Social View All
Categories Brand Intelligence Brand Management Media Monitoring Reputation Management Social Listening	Categories Conversational Commerce Employee Advocacy Review Management Social Commerce Social Listening Social Media Analytics Tools Social Media Management

Integrations Facebook Google Analytics Instagram Mailchimp Microsoft 365 Oracle Cloud Infrastructure Salesforce Slack Sprinklr Stripe Tableau TikTok Twilio WhatsApp WordPress X (Twitter) YouTube Snowflake Tumblr Zendesk Show More Integrations View All 26 Integrations	Integrations Facebook Google Analytics Instagram Mailchimp Microsoft 365 Oracle Cloud Infrastructure Salesforce Slack Sprinklr Stripe Tableau TikTok Twilio WhatsApp WordPress X (Twitter) YouTube Snowflake Tumblr Zendesk Show More Integrations View All 34 Integrations
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