Splashtop Remote Support

Splashtop Remote Support

Splashtop
4.8 out of 5 stars
TechSavve RMM

TechSavve RMM

DFWTechPros LLC
+
+

Related Products

  • NinjaOne
    4.7 out of 5 stars 6,065 Ratings
    Visit Website for NinjaOne
  • Splashtop Autonomous Endpoint Management
    4.7 out of 5 stars 402 Ratings
    Visit Website for Splashtop Autonomous Endpoint Management
  • SuperOps
    4.5 out of 5 stars 295 Ratings
    Visit Website for SuperOps
  • ISL Light Remote Desktop
    4.6 out of 5 stars 1,598 Ratings
    Visit Website for ISL Light Remote Desktop
  • ManageEngine Endpoint Central
    4.6 out of 5 stars 3,347 Ratings
    Visit Website for ManageEngine Endpoint Central
  • Admin By Request Endpoint Privilege Management
    4.8 out of 5 stars 107 Ratings
    Visit Website for Admin By Request Endpoint Privilege Management
  • Iru
    4.8 out of 5 stars 1,389 Ratings
    Visit Website for Iru
  • ESET PROTECT Advanced
    4.6 out of 5 stars 2,332 Ratings
    Visit Website for ESET PROTECT Advanced
  • Auvik
    4.5 out of 5 stars 678 Ratings
    Visit Website for Auvik
  • DriveStrike
    4.8 out of 5 stars 25 Ratings
    Visit Website for DriveStrike

About

Splashtop Remote Support is a remote support and endpoint management solution designed to help IT teams securely access, troubleshoot, and manage computers and mobile devices from anywhere. The platform provides attended and unattended remote access for Windows, Mac, Linux, iOS, and Android devices through fast and reliable remote desktop connections. Splashtop includes features such as session code-based support, remote control, chat, voice calls, session reboot and reconnect, admin privilege elevation, and multi-technician collaboration for efficient troubleshooting workflows. The platform also offers autonomous endpoint management capabilities including real-time patch management, device monitoring, software deployment, vulnerability insights, and centralized endpoint visibility. Splashtop integrates with popular PSA ticketing and ITSM tools such as Zendesk, Jira, Freshservice, Microsoft Teams, and Freshdesk to streamline IT support operations.

About

TechSavve RMM is remote monitoring and management software with built-in professional services automation (PSA) for managed service providers and IT teams. It can be installed on a Linux server or, for small-office use, a Windows server, or hosted by DFWTechPros. The agentless collector monitors servers, computers, network equipment, hypervisors and cloud accounts through protocols and APIs, without a separate agent on every monitored device. The platform combines alerting, automated remediation, patch management, remote access, scripting, reporting, a customer portal and a password vault. PSA functions include ticketing, service-level agreements, time tracking and invoicing; tickets can also connect with third-party PSA systems. iPhone and Android apps provide mobile access. The software supports IT service providers and internal IT teams that manage multiple customer sites or environments. A 30-day trial is available.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Splashtop Remote Support is designed for IT teams, managed service providers, help desks, enterprises, remote workers, educational institutions, healthcare organizations, and businesses that need secure remote access, endpoint management, and scalable IT support solutions

Audience

Managed service providers (MSPs) and IT teams that want agentless monitoring and a PSA on their own server.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$40/month for 25 computers
Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great.
  • Integrates perfectly with Ninga RMM. Low latency high quality video streaming for remote support. Affordable pricing.
  • Splashtop Remote Support is a fantastic remote support tool. It's fairly lightweight, all of the features work as intended, and the program is easy to operate. We selected Splashtop because of its pricing structure for unlimited technicians.
  • I transitioned my company to SplashTop from GoToAssist and have never looked back. We pushed the agent out via PDQ Deploy and install package was easy to setup and deploy.

Cons

  • I had difficulty getting installed on my devices.
  • Development team is sometimes hard to get ahold of.
  • The limitation of a single connection to the remote computer makes it troublesome for 1) a senior technician to assist a junior technician or 2) for a technician to assist a user who uses Splashtop to remote into a work computer. Note: If you have Splashtop SOS, you can workaround this limitation. But it is just that: a workaround.
  • Sometimes when displaying the remote computers multiple monitors in multiple windows (which is wonderful) I will close one of the extra monitor windows and that closes the entire session. Not a negative on the product per se, but something you need to get used to.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Splashtop
Founded: 2006
United States
www.splashtop.com/products/remote-support

Company Information

DFWTechPros LLC
Founded: 2026
United States
techsavve.com

Alternatives

ISL Light Remote Desktop

ISL Light Remote Desktop

ISL Online
4.6 out of 5 stars

Alternatives

Helios

Helios

5.0 out of 5 stars
ConnectWise ScreenConnect

ConnectWise ScreenConnect

ConnectWise
4.5 out of 5 stars
N‑able N-sight RMM

N‑able N-sight RMM

N-able
4.4 out of 5 stars
GenticFlow

GenticFlow

GenticFlow Ltd.
NinjaOne

NinjaOne

4.7 out of 5 stars
Kaseya VSA

Kaseya VSA

Kaseya
Splashtop Autonomous Endpoint Management

Splashtop Autonomous Endpoint Management

Splashtop
4.7 out of 5 stars

Categories

MSP Supported
Remote Support Supported
RMM Supported

Categories

RMM Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Not Supported
Patch Management Not Supported
Real-time Alerts Supported
Remediation Management Not Supported

Endpoint Protection Features

Activity Log Supported
Antivirus Supported
Application Security Supported
Behavioral Analytics Not Supported
Device Management Supported
Encryption Not Supported
Signature Matching Not Supported
Web Threat Management Supported
Whitelisting / Blacklisting Not Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Not Supported
Issue Management Not Supported
Live Chat Not Supported
Patch Management Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported

Integrations

Autotask PSA Supported
Acronis Cyber Protect Supported
Active Directory Supported
Addigy Supported
Atera Supported
Freshdesk Supported
Freshservice Supported
HaloPSA Not Supported
IBM MaaS360 Supported
Jira Supported
Microsoft Teams Supported
Naverisk RMM & PSA Supported
NinjaOne Supported
ServiceNow Supported
Spiceworks Network Monitor Supported
Splashtop Autonomous Endpoint Management Supported
Syncro Supported
Zendesk Supported

Integrations

Autotask PSA Supported
Acronis Cyber Protect Not Supported
Active Directory Not Supported
Addigy Not Supported
Atera Not Supported
Freshdesk Not Supported
Freshservice Not Supported
HaloPSA Supported
IBM MaaS360 Not Supported
Jira Not Supported
Microsoft Teams Not Supported
Naverisk RMM & PSA Not Supported
NinjaOne Not Supported
ServiceNow Not Supported
Spiceworks Network Monitor Not Supported
Splashtop Autonomous Endpoint Management Not Supported
Syncro Not Supported
Zendesk Not Supported
Claim Splashtop Remote Support and update features and information
Claim Splashtop Remote Support and update features and information
Claim TechSavve RMM and update features and information
Claim TechSavve RMM and update features and information