SmileBack vs. zenloop Comparison


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About SmileBack® is the only customer feedback system designed specifically for MSPs, and focused exclusively on customer satisfaction. Receive instant feedback so you can save time, optimize your service and improve your client experience. Understand how your customers feel about your service with a customer feedback system built on Customer Satisfaction (CSAT) and Net Promoter Score (NPS). With quantitative and qualitative customer insights, you can start using data to improve the efficiency of your operations, retain more customers and expand the reach of your business. Collect and analyze survey responses to improve your quality of service and operational efficiency. Address service gaps and replicate airtight processes by identifying pain points and customer wins, fast. Integrate seamlessly with your existing system and automate repetitive tasks. We make it easy for SmileBack® to become a part of your daily workflows so there’s fewer barriers to success.	About With zenloop, companies from multiple different industries are able to collect, cluster, and analyze customer feedback they receive through various channels along their customer journey. After analyzing the feedback, the experience management platform automatically derives tailored and individual measures to retain satisfied customers and win back churning customers. This way, zenloop enables companies to successfully identify growth drivers and pitfalls along their customer journey, turn satisfied customers into brand advocates, and minimize losses in revenue generated by churning customers.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies searching for a solution to manage and improve their operations	Audience Customer Obsessed Enterprises
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $58 per month Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Great CSAT tool that is easy to integrate with ConnectWise and gives your end users and easy way to let you know how you're doing. Easy to setup, instant results and it's easy for the end user to complete a survey. All the end user has to do is click an icon, i.e. happy face and so on and leave their comments on that ticket's service Cons Like anything, you can ask for more but some more reporting metrics would be good. More reporting would be great but overall, no complaints
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information SmileBack Founded: 2012 United States www.smileback.com	Company Information zenloop Founded: 2016 Germany www.zenloop.com/en/
Alternatives BizRatings BizRatings.com	Alternatives Feedbackly
Customer Thermometer	Qualtrics Customer Experience Qualtrics
Nicereply	SatisMeter
Delighted Qualtrics	CustomerGauge
Press'nXPress View All	involve.ai View All
Categories Customer Experience Supported Customer Feedback Supported Customer Satisfaction Supported	Categories Churn Prevention Supported Customer Experience Supported Customer Satisfaction Supported NPS Supported
Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Not Supported	Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Satisfaction Features 360 Degree Feedback Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported
Integrations Freshdesk Supported Slack Supported Zendesk Supported AccessOwl Not Supported BI Book Not Supported BrightGauge Supported Circula Not Supported ConnectWise PSA Supported Dropbox Supported Easyflow Not Supported Emarsys Not Supported Magento Not Supported Salesforce Agentforce Marketing Not Supported ScalePad Lifecycle Insights Supported Seven Senders Not Supported Shopify Not Supported Spryker Not Supported Strategy Overview Supported Zapier Not Supported Show More Integrations View All 8 Integrations	Integrations Freshdesk Supported Slack Supported Zendesk Supported AccessOwl Supported BI Book Supported BrightGauge Not Supported Circula Supported ConnectWise PSA Not Supported Dropbox Not Supported Easyflow Supported Emarsys Supported Magento Supported Salesforce Agentforce Marketing Supported ScalePad Lifecycle Insights Not Supported Seven Senders Supported Shopify Supported Spryker Supported Strategy Overview Not Supported Zapier Supported Show More Integrations View All 14 Integrations
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