Smartlook

Smartlook

4.8 out of 5 stars
Userfeel

Userfeel

5.0 out of 5 stars
Smartlook Userfeel

Related Products

  • Code-Cube.io
    4.6 out of 5 stars 8 Ratings
    Visit Website for Code-Cube.io
  • TrafficGuard
    4.7 out of 5 stars 89 Ratings
    Visit Website for TrafficGuard
  • KUKUI
    4.8 out of 5 stars 80 Ratings
    Visit Website for KUKUI
  • Flagsmith
    4.8 out of 5 stars 43 Ratings
    Visit Website for Flagsmith
  • GetResponse
    4.3 out of 5 stars 1,801 Ratings
    Visit Website for GetResponse
  • Visual Visitor
    4.9 out of 5 stars 251 Ratings
    Visit Website for Visual Visitor
  • TIMi
    4.9 out of 5 stars 68 Ratings
    Visit Website for TIMi
  • Fraud.net
    4.7 out of 5 stars 57 Ratings
    Visit Website for Fraud.net
  • Google Cloud BigQuery
    4.5 out of 5 stars 2,037 Ratings
    Visit Website for Google Cloud BigQuery
  • TRACTIAN
    4.8 out of 5 stars 139 Ratings
    Visit Website for TRACTIAN
Smartlook:

About

Smartlook is a qualitative analytics solution for websites and mobile apps helping over 300,000 businesses of all sizes and industries answer the "whys" behind their users' actions. Eliminate the guesswork and discover real, actionable reasons. With a unique feature set, Smartlook finally gives you a way to understand user behavior at the micro level. Always-on visitor recordings show you what every last visitor does on your website or app, while automatic event tracking lets you know how (and how often) your visitors do specific things. You can then build conversion funnels to see your conversion rates as well as uncover why people are churning. Heatmaps for websites give you mass data about where most people click, scroll, hover, and otherwise interact with your pages. Ranked within the Top 100 Software Products in the 2019 G2 Crowd Awards, Smartlook services customers like O2, Miele, Hyundai, and Kiwi. It can also record games developed in the Unity engine.
Userfeel:

About

Userfeel is the user testing tool that gives you videos of real users speaking their thoughts as they use your website or app. Test any site in any language. Our panel consists of more than 130,000 testers speaking 40 languages. You can even have testers provide comments in your language while testing a website that is in a language you don't understand. Test on desktop, mobile, or tablet. Testing with both our app and an external camera allows us to test websites or applications on Android, iPhone, or iPad. Get your results in less than 24 hours. Use our vast network of testers throughout the world. See how real users interact with your website or app early on in your design/decision-making process and anytime you need to get the user's point of view.
Smartlook:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Userfeel:

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Smartlook:

Audience

Mobile & Web Developers, UX Designers, Digital Marketing, Analysts
Userfeel:

Audience

Companies that need a user experience testing solution
Smartlook:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Userfeel:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Smartlook:

API

Offers API Not Supported
Userfeel:

API

Offers API Not Supported
Smartlook:

Screenshots and Videos

Userfeel:

Screenshots and Videos

Smartlook:

Pricing

$39 per month
Free package: 1,500 sessions/month
Startup package: $39/month for 5,000 sessions/month
Business package: $95/month for 15,000 sessions/month
Ultimate package: contact Smartlook for more pricing information
Free Version Supported
Free Trial Supported
Userfeel:

Pricing

$59.00 per test
No additional monthly fees. You just buy the tests you need.
Free Version Not Supported
Free Trial Supported
Smartlook:

Reviews/Ratings

Overall 4.8 / 5
ease 4.9 / 5
features 4.5 / 5
design 4.6 / 5
support 4.8 / 5
Userfeel:

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 3.0 / 5
support 5.0 / 5
Smartlook:

Pros & Cons from Real Users

Pros

  • With the use of Smartlook's funnel analysis tools, companies can monitor and examine the actions customers take on their website to accomplish particular objectives. For better understanding and execution of the conversion process, this functionality is essential.
  • Help to find where users are struggling on websites and apps. Provides the best solutions for improving user experience.
  • - Everything is briefly represented on the dashboard. - You can record sessions for auditing. - It saves every detail of traffic from IP to location and gives an accurate report.
  • Since using Smartlook, we have been able to track our website activity in detail; we can get details of time, location, unlimited recordings of visitor sessions through our website, and more. It is as helpful as it is easy to access and use; we can devise strategies and implement improvements to provide a better experience, and their technical support is exceptional.
  • Setting up screen and sharing recordings with my clients is now easy and within minutes. I addition it also allows UID to be passed to the Smartlook app.

Cons

  • Although Smartlook offers strong visual analytics, some users might feel that it has less complex reporting choices than more specialist analytics tools. Extra tools could be needed for businesses with complicated reporting requirements.
  • There are no cons about this product, but I feel price should be more affordable.
  • The price could be more reasonable. Mobile applications need few improvements.
  • I have had no problems with this tool; it has been beneficial. However, I consider that the price is somewhat high and may represent a limitation for small businesses.
  • It has crucial analytical data but it would even be more great if Heatmaps can show % clicks on map.
Userfeel:

Pros & Cons from Real Users

Pros

  • The experience is very good, the design is very understandable, and it is not difficult at the beginning, it makes people feel very comfortable.

Cons

  • The fly in the ointment is that my network is a bit poor, resulting in a bit slow response.
Smartlook:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Userfeel:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Smartlook:

Company Information

Smartlook
Founded: 2016
Czech Republic
www.smartlook.com/
Userfeel:

Company Information

Userfeel
Founded: 2010
United Kingdom
www.userfeel.com
Smartlook:

Alternatives

Userfeel:

Alternatives

UserTesting

UserTesting

4.0 out of 5 stars
Smartlook:
Userfeel:
VidPopup

VidPopup

Atlas Web Solutions
5.0 out of 5 stars
Smartlook:
Skippership

Skippership

5.0 out of 5 stars
Userfeel:
Smartlook:
Userfeel:
Smartlook:
Userfeel:
UXtweak

UXtweak

5.0 out of 5 stars
Smartlook:

Categories

AB Testing Supported
Digital Analytics Supported
Heatmap Supported
Product Analytics Supported
Session Replay Supported
UX Supported
Web Analytics Supported
Userfeel:

Categories

AB Testing Supported
Usability Testing Supported
User Research Supported
UX Supported
Smartlook:

AB Testing Features

Audience Targeting Not Supported
Campaign Segmentation Not Supported
Funnel Analysis Supported
Heatmaps Supported
Landing Pages / Web Forms Not Supported
Multivariate Testing Not Supported
Split Testing Not Supported
Statistical Relevance Analysis Not Supported
Surveys Not Supported
Test Scheduling Not Supported
Visual Editor Not Supported

UX Features

Animation Supported
For Mobile Supported
For Websites Supported
Heatmaps Supported
Prototyping Not Supported
Screen Activity Recording Supported
Unmoderated Testing Supported
Usability Testing Supported
User Journeys Supported
User Research Supported

Heatmap Features

Behavioral Mapping Supported
Dashboard Supported
Dynamic Maps Not Supported
Element Analytics Supported
Embeddable Maps Not Supported
For Sales Not Supported
For Science Not Supported
Radial Mapping Not Supported
Territorial Mapping Not Supported
Website Analytics Supported

Marketing Analytics Features

A/B Testing Not Supported
Campaign Management Not Supported
Channel Attribution Supported
Customer Journey Mapping Not Supported
Dashboard Supported
Performance Metrics Supported
Predictive Analytics Not Supported
ROI Tracking Not Supported
Social Media Metrics Not Supported
Website Analytics Supported

Mobile App Analytics Features

A/B Testing Not Supported
Channel Attribution Supported
Cohort Analysis Supported
Funnel Analysis Supported
In-App Events Tracking Supported
Push Notifications Not Supported
Retention Tracking Not Supported
Revenue Tracking Not Supported
Uninstall Tracking Not Supported

Predictive Analytics Features

AI / Machine Learning Not Supported
Benchmarking Not Supported
Data Blending Not Supported
Data Mining Not Supported
Demand Forecasting Not Supported
For Education Not Supported
For Healthcare Not Supported
Modeling & Simulation Supported
Sentiment Analysis Not Supported

Product Analytics Features

Attribution Supported
Automatic Data Capture Supported
Churn Reporting Not Supported
Customer Feedback Collection Supported
Customer Guidance Not Supported
Customer Journey Analytics Supported
Data Export Supported
Data History Retention Supported
Data Labeling Not Supported
Product Engagement Scoring Not Supported
Real-Time Data Analysis Supported
Touchpoint Analytics Supported
User Segmentation Not Supported

Session Replay Features

Eye Tracking Not Supported
Form Analytics Not Supported
Heatmaps Supported
Mouse Tracking Supported
Optimization Tools Not Supported
Session Recording Supported
Surveys Not Supported
User Experience Analysis Supported
User Feedback Not Supported
Visitor Segmentation Not Supported

Web Analytics Features

Campaign Management Not Supported
Conversion Tracking Supported
Form Analytics Not Supported
Goal Tracking Supported
Keyword Tracking Not Supported
Multiple Site Management Supported
Pageview Tracking Supported
Referral Source Tracking Supported
Site Search Tracking Supported
Time on Site Tracking Supported
User Interaction Tracking Supported
Userfeel:

AB Testing Features

Audience Targeting Supported
Campaign Segmentation Supported
Funnel Analysis Not Supported
Heatmaps Not Supported
Landing Pages / Web Forms Not Supported
Multivariate Testing Supported
Split Testing Supported
Statistical Relevance Analysis Supported
Surveys Supported
Test Scheduling Not Supported
Visual Editor Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Supported
Dashboard Not Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Not Supported
Trend Analysis Not Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Not Supported
Screen Activity Recording Supported
Unmoderated Testing Supported
Usability Testing Supported
User Journeys Supported
User Research Supported
Smartlook:

Integrations

Axis LMS Supported
Clym Supported
Google Analytics Supported
Intercom Supported
Jimdo Supported
Kameleoon Supported
Mixpanel Supported
Nekton.ai Supported
Piwik PRO Supported
Product Fruits Supported
Quickwork Supported
Shopify Supported
Shopify Plus Supported
Stackreaction Supported
Unbounce Supported
Weebly Supported
WordPress Supported
Zendesk Supported
Userfeel:

Integrations

Axis LMS Not Supported
Clym Not Supported
Google Analytics Not Supported
Intercom Not Supported
Jimdo Not Supported
Kameleoon Not Supported
Mixpanel Not Supported
Nekton.ai Not Supported
Piwik PRO Not Supported
Product Fruits Not Supported
Quickwork Not Supported
Shopify Not Supported
Shopify Plus Not Supported
Stackreaction Not Supported
Unbounce Not Supported
Weebly Not Supported
WordPress Not Supported
Zendesk Not Supported
Smartlook:
Claim Smartlook and update features and information
Claim Smartlook and update features and information
Userfeel:
Claim Userfeel and update features and information
Claim Userfeel and update features and information