Slack

Slack

Salesforce
+
+

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About

Slack is a work collaboration platform that brings people, apps, data, and AI agents together in one shared workspace. It helps teams communicate through channels, direct messages, huddles, Slack Connect, files, canvases, lists, workflows, and integrations. The platform includes Slackbot, a context-aware AI agent that can summarize conversations, search across messages and files, prepare users for meetings, analyze documents, and help complete tasks without leaving Slack. Slack also supports connected apps such as Salesforce, Google Drive, GitHub, Zoom, Asana, Box, Workday, ChatGPT, and many others. Teams can use Workflow Builder to automate stand-ups, project updates, approvals, notifications, and routine business processes. With enterprise search, AI assistance, secure collaboration, and a large integration ecosystem, Slack helps organizations stay aligned, move faster, and reduce work scattered across disconnected tools.

About

Where teams connect to get work done. Unlimited tools for you and your team to work together, wherever you are. Connect everyone in your organization. Empower and transform your whole business, with familiar features like groups, chat and video calls. Over 30,000 global organizations large and small connect their teams with Workplace. Now it's your turn. Our instant messaging feature lets you chat 1-to-1 or in groups, reaching anyone in your organization with text, pictures, voice and video. When someone posts in a different language, Workplace offers to translate it there and then. Helping you become a truly global business. Groups are spaces for sharing updates, files, feedback and more. They're like email threads, but better organized and easier to follow. Org Chart lets you quickly look up coworkers and team info, so you spend less time wondering who to ask for help and more time getting things done.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Slack is best suited for businesses, enterprise teams, startups, remote teams, sales teams, customer service teams, engineers, marketers, project managers, and organizations that need team messaging, AI-powered search, workflow automation, app integrations, external collaboration, and connected work management

Audience

Companies of all sizes that want a business communications platform and business social network

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$8.75/user/month
Free Version Supported
Free Trial Supported

Pricing

$4 per user per month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.6 / 5
ease 4.8 / 5
features 4.7 / 5
design 4.7 / 5
support 4.6 / 5

Reviews/Ratings

Overall 4.3 / 5
ease 4.6 / 5
features 4.4 / 5
design 4.0 / 5
support 3.5 / 5

Pros & Cons from Real Users

Pros

  • Slack is like a virtual office space where you can interact with all company members. You can add apps to it, you can create your own apps, you can link it to right about any software out there.
  • Slack is very user friendly and keeps all team communication in one place. I liked how easy it is to find messages, share files, and stay connected with coworkers.
  • Channels are impeccable for keeping conversations organized. Terrific for instant files and documents sharing. Great notification to keep us updated all the time.
  • I like how it boost team collaboration through messaging,video conferencing and live chat. I also like how it saves time while joining chats. Amazing customer support.
  • I found Slack as a perfect tool for collaborating and integrating other project tools. The interface is clean and the best part is it's available on cross platforms. The setup process was straightforward and it allowed me to create a custom channel to share files, discuss and track progress related to my project with assigned groups.

Cons

  • It takes some time getting used to its environment. Too many channels and notifications can sometimes feel overwhelming.
  • When there are many channels and active conversations, Slack can feel cluttered and hard to keep up with.
  • Effective with notification for quick updates on changes.
  • I have nothing to dislike at the moment since Slack is absolutely amazing with it’s work.
  • I had a great experience with Slack, no major cons.

Pros & Cons from Real Users

Pros

  • Allows for a collaborative place for my colleagues and me to share ideas, projects, and tasks. Incredibly resource since working remotely.
  • Easy to connect with employees and work. Good video and audio connect which also work great in low connect.
  • I like the simple and interactive method that we can maintain communication, as well as working together between co-workers with Workplace by Facebook, I like this job system, it has a user interface comparable to the social media network Facebook, in addition to being used by all the employees of our company, they were able to share suggestions, chat, make audio and video phone calls, share papers and more, in a very simple to use and also familiar environment.
  • Workplace by Facebook is a good place for formal and informal communication in organizations. It has easy setup with single sign on of company credentials and employees can share their thoughts and also make announcements on walls just like normal Facebook.
  • I like that I can use something just for my business Facebook page and I do not get it confused with my personal one.

Cons

  • Support is incredibly slow when there are any operational issues with this platform.
  • User interface can be improved for non-technical people.
  • I like to integrate with online office devices to modify documents and also spreadsheets online through the system. Eventually we found instability in the system and a drop in the program's functioning.
  • The notification links which we get in emails mostly redirects to a different thread instead of the actual post.
  • It is not user friendly as I think it should be. It also does not always notify me and then when I do look at it, it does not show that I looked at the notification.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Salesforce
Founded: 1999
United States
slack.com

Company Information

Meta
Founded: 2004
United States
www.workplace.com

Alternatives

Alternatives

Pumble

Pumble

CAKE.com Inc
Microsoft Teams

Microsoft Teams

Microsoft

Categories

Collaboration Supported
Messaging Supported
Remote Work Supported
Screen Sharing Supported
Team Chat Supported
Team Communication Supported
Video Conferencing Supported
Web Conferencing Supported

Categories

Audio Conferencing Supported
Collaboration Supported
File Sharing Supported
Meeting Supported
Messaging Supported
Productivity Supported
Task Management Supported
Team Chat Supported
Team Communication Supported
Video Conferencing Supported
Web Conferencing Supported

Collaboration Features

Brainstorming Supported
Calendar Management Supported
Chat / Messaging Supported
Contact Management Not Supported
Content Management Not Supported
Document Management Supported
Project Management Supported
Real Time Editing Supported
Task Management Supported
Version Control Not Supported
Video Conferencing Supported

Employee Communication Tools Features

Activity / News Feed Not Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Supported
Event Calendar Not Supported
File Sharing Supported
Knowledge Management Not Supported
Newsletter Management Not Supported
Surveys & Feedback Not Supported

Internal Communications Features

App Integration Supported
Blogs Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Supported
Event Calendar Not Supported
Newsletter Management Not Supported
Photo Gallery Supported
Social Sharing Supported
Survey Management Not Supported
Telephony Supported
Video Chat Supported
Voice Chat Supported

Messaging Features

End-to-End Encryption (E2EE) Not Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Chat Features

End-to-End Encryption (E2EE) Not Supported
File Sharing Supported
Groups / Channels Supported
Payments Not Supported
Search / Filter Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Communication Features

Activity / News Feed Supported
Audio Calls Supported
Calendar Management Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Surveys & Feedback Not Supported
Task Management Supported
Video Conferencing Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Not Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Web Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Not Supported
Presentation Streaming Not Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Not Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Screen Sharing Features

Annotations / Drawing Tools Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Not Supported
Remote Control Not Supported
Screen Capture Not Supported
Screen Mirroring Not Supported
Screen Recording Not Supported

Collaboration Features

Brainstorming Supported
Calendar Management Supported
Chat / Messaging Not Supported
Contact Management Not Supported
Content Management Not Supported
Document Management Not Supported
Project Management Supported
Real Time Editing Not Supported
Task Management Supported
Version Control Not Supported
Video Conferencing Supported

Employee Communication Tools Features

Activity / News Feed Supported
Audio / Video Conferencing Supported
Blogs Not Supported
Chat / Messaging Supported
Employee Directory Not Supported
Event Calendar Not Supported
File Sharing Supported
Knowledge Management Supported
Newsletter Management Supported
Surveys & Feedback Not Supported

Internal Communications Features

App Integration Not Supported
Blogs Not Supported
Chat/Messaging Supported
Email Management Not Supported
Employee Directory Not Supported
Event Calendar Not Supported
Newsletter Management Supported
Photo Gallery Supported
Social Sharing Not Supported
Survey Management Not Supported
Telephony Not Supported
Video Chat Not Supported
Voice Chat Not Supported

Messaging Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Supported
Search / Filter Supported
Self-Destructing Messages Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Chat Features

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Payments Supported
Search / Filter Supported
Self-Destructing Messages Supported
Stickers / GIFs Supported
Threaded Discussion Supported
Video Conferencing Supported
Voice Calling Supported

Team Communication Features

Activity / News Feed Supported
Audio Calls Not Supported
Calendar Management Not Supported
Chat / Messaging Not Supported
Discussion Threads Not Supported
File Sharing Supported
Mobile Access Not Supported
Push Notifications Not Supported
Search Supported
Surveys & Feedback Not Supported
Task Management Supported
Video Conferencing Supported

Unified Communications Features

Audio / Video Conferencing Supported
Calendar Management Not Supported
Call Recording Not Supported
Call Routing Not Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Not Supported

Video Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

Web Conferencing Features

Electronic Hand Raising Not Supported
Mobile Access Supported
On-Demand Webcasting Supported
Presentation Streaming Supported
Presentation Tools Supported
Private Chat Supported
Real-Time Chat Supported
Record & Playback Ability Supported
Screen Sharing Supported
Two-Way Audio & Video Supported
Video Conferencing Supported
Whiteboard Not Supported

File Sharing Features

Audit Trail Not Supported
Chat / Messaging Supported
Collaboration Supported
Document Management Supported
Drag & Drop Supported
Electronic Signature Not Supported
Encryption Not Supported
File Synchronization Supported
Search Not Supported
User Management Not Supported
Version Control Not Supported
Workflow Management Supported

Meeting Features

Action Item Tracking Supported
Agenda Management Supported
Attendee Management Supported
Board Meetings Not Supported
Committee Meetings Not Supported
Internal Meetings Not Supported
Invitation Management Not Supported
Legislative Meetings Not Supported
Materials Management Not Supported
Meeting Feedback Not Supported
Meeting Preparation Tools Not Supported
Meeting Room Booking Not Supported
Minutes Management Not Supported
Post-Meeting Tools Not Supported
Scheduling Not Supported
Travel Management Not Supported
Voting Management Not Supported

Productivity Features

Collaboration Supported
Database Creation Not Supported
Document Creation Not Supported
File Sharing Supported
Notes Management Supported
Office Suite Not Supported
Presentation Tools Not Supported
Project Management Supported
Task Management Supported
Team Chat Supported

Task Management Features

Collaboration Not Supported
Create Subtasks Not Supported
Gamification Not Supported
Gantt Charts Not Supported
Mobile Access Supported
Percent-Complete Tracking Not Supported
Progress Tracking Not Supported
Recurring Tasks Not Supported
Reporting/Analytics Not Supported
Spreadsheet View Not Supported
Task Board View Not Supported
Task Planning Not Supported
Task Scheduling Not Supported
Task Tracking Not Supported
Time Tracking Not Supported
To-Do List View Supported

Integrations

50skills Supported
BlueJeans Supported
Desktop.com Supported
Facebook Supported
Fireflies.ai Supported
Firstup Supported
Franz Supported
Hippo Video Supported
HubSpot CRM Supported
Komz Supported
Medallia Supported
MyGuide Supported
Okta Supported
Pagefreezer Supported
Qumu Supported
Salesforce Supported
SurveyMonkey Supported
SurveyMonkey Enterprise Supported
TaskList Supported
Workato Supported

Integrations

50skills Supported
BlueJeans Supported
Desktop.com Supported
Facebook Supported
Fireflies.ai Supported
Firstup Supported
Franz Supported
Hippo Video Supported
HubSpot CRM Supported
Komz Supported
Medallia Supported
MyGuide Supported
Okta Supported
Pagefreezer Supported
Qumu Supported
Salesforce Supported
SurveyMonkey Supported
SurveyMonkey Enterprise Supported
TaskList Supported
Workato Supported
Claim Slack and update features and information
Claim Slack and update features and information
Claim Workplace from Meta and update features and information
Claim Workplace from Meta and update features and information