Yekaliva

Yekaliva

Positivenaick Analytics
+
+

Related Products

  • kama.ai
    9 Ratings
    Visit Website
  • StackAI
    55 Ratings
    Visit Website
  • Fathom
    7,880 Ratings
    Visit Website
  • Introw PRM
    122 Ratings
    Visit Website
  • Haystack
    292 Ratings
    Visit Website
  • UptimeRobot
    880 Ratings
    Visit Website
  • Birdeye
    5,194 Ratings
    Visit Website
  • GetResponse
    1,801 Ratings
    Visit Website
  • SuperOps
    295 Ratings
    Visit Website
  • Bluepear
    70 Ratings
    Visit Website

About

The Customer Service App For All Slack Users. Bring all your team (and customer!) communication together, in one place. Our product, as well as our team, are hyperspecialized and 100% Slack-based. We believe in focus. There's no other company out there as zoomed in as we are on customer messaging via Slack. Slack is a part of our DNA. Proof of that? We are the first fully funded, fully Slack-based company in the world. Interact with your leads and customers wherever they are (your site, Facebook page, Twitter page, iOS app, Android app, your mailbox, etc.) from a single point in space: Slack! Your organization needs to be wherever your customers are, and not the other way around. If you're looking to unify customer communication and have your team operating from a single, shared control center, then Slaask is the way to go. Slaask is much more than a great customer messaging app. With Slaask, you can also create a personalized chatbot that is perfectly in line with your brand.

About

Yekaliva is an intelligent chatbot platform designed to help track leads, scale customer support, and automate workflows. Using advanced Artificial intelligence and machine learning, Yekaliva learns with every interaction it has. Over time, the chatbot learns to talk as naturally like a human.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes that want a customer service platform that integrates with Slack

Audience

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$20.00/month
Unlimited users. Pricing based on interactions.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.9 / 5
support 4.9 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Customers enjoy immediate access to our staff if they have an issue with a service or product or any other question. Staff manage multiple chat conversations at once saving time required to handle several customers.
  • I like the fact that Slaask integrates with Slack to improve internal communications. It is easy to contact online web visitors with Skaask.
  • It is a very great platform when it comes to communication since every employee can join a conversation in a secure way. Also it is very easy to set up based on topics and schedules.
  • The way it is easy to contact customers via live chatting over the internet is what I like most about Slaask.
  • Slaask integrates seamlessly with Slack that makes it easy to communicate with clients directly without hustling a lot.

Cons

  • We always train our support staff to use the right tone in order to make customers feel they are receiving personalized attention.
  • I do not encounter challenges while using Slaask on my far end.
  • The only dislike i have towards it, is that it does not have the search button which sometimes becomes hectic when in need of searching something, therefore it should improve on that.
  • However, Slaask is daunting to connect to the website and integrate with Slack.
  • It was overwhelming to integrate Slaask with Slack, but thanks to the Vendor support team they helped us eradicate the issue.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Slaask
Founded: 2015
United States
slaask.com

Company Information

Positivenaick Analytics
Founded: 2017
India
www.yekaliva.ai

Alternatives

Alternatives

Verloop.io

Verloop.io

Magiclane App Service Pvt. Ltd
Ochatbot

Ochatbot

Ometrics

Categories

Chatbot Supported
Customer Service Supported

Categories

Chatbot Supported
Conversational AI Supported
Live Chat Supported

Conversational Marketing Features

Appointment Scheduling Not Supported
Audience Segmentation Supported
Chatbot Supported
Email Automation Not Supported
Group Messaging Supported
Human Handover Not Supported
Lead Distribution Supported
Lead Qualification Supported
Mobile Messaging Supported
Multi-Channel Communication Not Supported
Product Recommendations Not Supported
Video Chat Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Not Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Supported

Conversational AI Features

Code-free Development Supported
Contextual Guidance Supported
For Developers Supported
Intent Recognition Supported
Multi-Languages Not Supported
Omni-Channel Supported
On-Screen Chats Supported
Pre-configured Bot Supported
Reusable Components Supported
Sentiment Analysis Supported
Speech Recognition Not Supported
Speech Synthesis Not Supported
Virtual Assistant Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Not Supported
Website Visitor Tracking Supported

Integrations

Agile CRM Supported
Asana Supported
Brevo Supported
Drupal Supported
Facebook Supported
Freshdesk Supported
Google Analytics Supported
HappyFox Supported
Help Scout Supported
Jira Supported
Jira Service Management Supported
Kit Supported
LiveAgent Supported
Mailchimp Supported
Mailjet Supported
Nimble Supported
Segment Supported
Stackreaction Supported
Stripe Supported
X (Twitter) Supported

Integrations

Agile CRM Not Supported
Asana Not Supported
Brevo Not Supported
Drupal Not Supported
Facebook Not Supported
Freshdesk Not Supported
Google Analytics Not Supported
HappyFox Not Supported
Help Scout Not Supported
Jira Not Supported
Jira Service Management Not Supported
Kit Not Supported
LiveAgent Not Supported
Mailchimp Not Supported
Mailjet Not Supported
Nimble Not Supported
Segment Not Supported
Stackreaction Not Supported
Stripe Not Supported
X (Twitter) Not Supported
Claim Slaask and update features and information
Claim Slaask and update features and information
Claim Yekaliva and update features and information
Claim Yekaliva and update features and information