Visual Assistance

Visual Assistance

OptimaTech Limited
5.0 out of 5 stars
SiteCapture Visual Assistance

Related Products

  • CompanyCam
    4.7 out of 5 stars 5,588 Ratings
    Visit Website for CompanyCam
  • Buildxact
    4.5 out of 5 stars 264 Ratings
    Visit Website for Buildxact
  • Mitti (by SafetyCulture)
    4.6 out of 5 stars 872 Ratings
    Visit Website for Mitti (by SafetyCulture)
  • Onetrace
    5.0 out of 5 stars 4 Ratings
    Visit Website for Onetrace
  • WERX
    4.7 out of 5 stars 35 Ratings
    Visit Website for WERX
  • Bidtracer
    4.2 out of 5 stars 39 Ratings
    Visit Website for Bidtracer
  • Newforma
    4.2 out of 5 stars 177 Ratings
    Visit Website for Newforma
  • InEight
    4.1 out of 5 stars 168 Ratings
    Visit Website for InEight
  • SharpeSoft Estimator
    4.7 out of 5 stars 48 Ratings
    Visit Website for SharpeSoft Estimator
  • Pylon
    4.7 out of 5 stars 33 Ratings
    Visit Website for Pylon
SiteCapture:

About

SiteCapture is a field operations platform with mobile and web applications that standardize and streamlines how teams collect, organize, manage, and report job site data, high-resolution photos, and videos for solar, property management, and construction projects, helping eliminate documentation errors, reduce repeat site visits, and accelerate project timelines with a single unified system. It provides customizable smart forms and templates for inspections, surveys, and data capture directly in the field, where photos and entries are automatically tagged with GPS, timestamps, and device metadata and synchronized in real time with the cloud so office teams can review, approve, and act without delay; robust photo and video management tools let users sort, flag, annotate, and verify visual media from any job, making it easy to maintain full history and context for every site visit.
Visual Assistance:

About

Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.
SiteCapture:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Visual Assistance:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
SiteCapture:

Audience

Field operations teams in solar, property management, and construction interested in a solution to capture, organize, report, and manage job site data and media throughout the project lifecycle
Visual Assistance:

Audience

Field Service and Maintenance, Manufacturing and Production, Construction and Engineering, IT and Telecom, Insurance, Training and Development, Quality Assurance and Inspection, Facilities Management
SiteCapture:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Visual Assistance:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
SiteCapture:

API

Offers API Not Supported
Visual Assistance:

API

Offers API Not Supported
SiteCapture:

Screenshots and Videos

Visual Assistance:

Screenshots and Videos

SiteCapture:

Pricing

$110 per month
Free Version Supported
Free Trial Supported
Visual Assistance:

Pricing

$50/month/5 users
Business Plan:
5 user accounts
100 SMS/month
Voice chat
Annotation in Screenshots
Instant Messaging
No App is needed to install
Free Version Not Supported
Free Trial Supported
SiteCapture:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Visual Assistance:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
Visual Assistance:

Pros & Cons from Real Users

Pros

  • The product is excellent! It's quick to connect and easy to use! The resolution of the video is good with high cost performance!

Cons

  • I am looking for an integration with my existing CRM
SiteCapture:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
Visual Assistance:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
SiteCapture:

Company Information

SiteCapture
Founded: 2009
United States
sitecapture.com
Visual Assistance:

Company Information

OptimaTech Limited
Founded: 2023
New Zealand
www.optimatech.co.nz/
SiteCapture:

Alternatives

RelayCam

RelayCam

5.0 out of 5 stars
Visual Assistance:

Alternatives

Zoho Lens

Zoho Lens

Zoho
4.0 out of 5 stars
SiteCapture:
CompanyCam

CompanyCam

4.7 out of 5 stars
Visual Assistance:
SiteCapture:
CloudVisit

CloudVisit

Aurora Software Technology
Visual Assistance:
SiteCapture:
Dynamics 365 Remote Assist

Dynamics 365 Remote Assist

Microsoft Dynamics 365
Visual Assistance:
Blitzz

Blitzz

Blitzz Remote Support
5.0 out of 5 stars
SiteCapture:
Visual Assistance:
Plutomen Connect

Plutomen Connect

Plutomen Technologies
SiteCapture:

Categories

Visual Assistance:

Categories

Visual Assistance:

Remote Support Features

Diagnostic Tools Supported
File Transfer Not Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Not Supported
Screen Sharing Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported
SiteCapture:

Integrations

No info available.
Visual Assistance:

Integrations

No info available.
SiteCapture:
Claim SiteCapture and update features and information
Claim SiteCapture and update features and information
Visual Assistance:
Claim Visual Assistance and update features and information
Claim Visual Assistance and update features and information