SimplyDesk vs. Tracet Comparison


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About Manage your IT assets with our automatic network inventory tool and provide great support to your users with our Helpdesk software. Manage your customers as well as their service contracts and improve their satisfaction with our Helpdesk software. Provide to your team the IT helpdesk solution that leads them to easily meet your customers’ support expectations. The ideal solution to effectively identify, physically inventory with Barcode & RFID labels and manage your movable assets. For your (internal or external) customers, it is a responsive service. They ask their questions and they get a quick response. For the helpdesk software support team, it is a central, fast, and effective software, accessible from anywhere, anytime, on any device, handling customers’ requests.	About Configurable organization hierarchy, Notifications, Workflows, Document management, Label design & printing, Data import, comprehensive & flexible reporting, SaaS and License model. Maintain always up-to-date asset inventory, status, and usage. Record and identify unique assets at Parent, Child and component levels. Use Default asset code, Customer internal code and Custom label code. Track and be notified about expiry of Asset Life, Lease, Warranty, Insurance, Maintenance contracts, etc. Across organization hierarchy, location, department, cost center, users, asset categories and attributes. Track Goods receipts (GRN), Transfers - Returnable, Non-returnable, Internal, and external movement and more. Automate tracking of asset movement and physical verification using Bar codes, QR-Codes or RFID technologies. Be flexible. Manage your assets even while you are on-the-move.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience Companies that need an advanced Help Desk platform	Audience Companies searching for a solution to boost their fixed asset efficiency
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information SimplyDesk Founded: 1994 France www.simplydesk.com	Company Information Adaequare Info Founded: 1993 India www.adaequare.com
Alternatives Raiseaticket Fonicom	Alternatives Masterstroke Strikedart Technologies
Vision Helpdesk	Optiam EAM Andromeda Systems
HelpDesk HelpDesk.com	Assetware Tracking Assetware Technology
SP IT Helpdesk SP Marketplace	BarTender Seagull
Total Support HelpDesk Resource Dynamics View All	AssetWorx! InfinID Technologies View All
Categories Help Desk Supported RFID Supported	Categories Fixed Asset Management Supported Label Design Supported RFID Supported
Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported	Show More Features Fixed Asset Management Features Asset Budgeting Supported Asset Lifecycle Management Supported Audit Trail Supported Barcoding / RFID Supported Depreciation Management Supported Disposal Management Supported Document Management Supported Inventory Tracking Supported Tax Management Supported
Integrations No info available.	Integrations No info available.
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