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About

Experience and build cross channel relationships and delight customers 50M transactions a month, 10M Bot interactions, 500M sites, 15+ key social networks, 5 key instant messengers – one unified digital engagement platform, and CX first! Our mission is to enable every organization on the planet to make their customers happier. Today, 70 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences. Powering millions of conversation across all non-voice channels, SimplySocial allows for superior customer service with full omni-channel context. Powered by machine learning, superior AI both for agents and customer facing, we are at the cutting edge of conversation management. Simplify360 allows you to send responses, replies, publish messages on multiple messaging platforms like WhatsApp, WeChat, Line, Viber and SMS. Simplify360’s conversation cloud is your one-stop-shop for all non-voice customer service.

About

Research has proven that when you consciously create good experiences for your employees, they create better experiences for your customers. At Sensiple, we understand the imperative modern businesses face to treat their employees like customers. Our employee experience platform, tryvium is built firmly on this understanding. It leverages the proven collaborative potential of a robust platform like Microsoft Teams along with next-gen technology like AI, NLP, and Machine Learning to empower employees with the support they need whenever and wherever they need it. Enhance self-service with intelligent chatbots powered by NLP (Natural Language Processing)and ML (Machine Learning) to understand user intent and provide the solutions that your users are looking for in near-human interactions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes and enterprises in need of a solution to improve their operations

Audience

Contact Center

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$3575/M
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Simplify360
Founded: 2009
United States
simplify360.com

Company Information

tryvium
Founded: 2020
United States
www.tryvium.ai/

Alternatives

Alternatives

Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
InGenius

InGenius

Upland Software

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

BMC Helix ITSM
Cherwell Software
ConverSense
Facebook
Instagram
LINE
LinkedIn
Microsoft Teams
Pinterest
ServiceNow
Skype
ULAP SBCaaS
Viber
WeChat
WhatsApp
X (Twitter)
YouTube
Zendesk

Integrations

BMC Helix ITSM
Cherwell Software
ConverSense
Facebook
Instagram
LINE
LinkedIn
Microsoft Teams
Pinterest
ServiceNow
Skype
ULAP SBCaaS
Viber
WeChat
WhatsApp
X (Twitter)
YouTube
Zendesk
Claim Simplify360 and update features and information
Claim Simplify360 and update features and information
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Claim tryvium and update features and information