Shopify Inbox vs. Trengo Comparison


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About Turn browsers into buyers using the power of chat. Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from Shopify Inbox. Add Shopify Inbox for free and customize online store chat, saved responses, and more right from your admin. Talk to customers and manage conversations with ease from the mobile app or web. Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence. Get insights into what customers have in their cart when you talk to them using online store chat. Share custom discount codes over chat to close sales and turn a one-time shopper into loyal customer. Identify conversations that are likely to lead to a sale with automatic chat classification. Create FAQs so customers can find answers to popular questions about your return policy, shipping details, and more. Keep your brand consistent and use saved response shortcuts to help customers quickly.	About Customer service software. Streamline all your communication channels into one powerful inbox. Collaborate with your team, automate conversations and deliver amazing customer experiences. Solve all your problems with one inbox. Amazing experiences start with frictionless communication. Power up your work by unifying all channels, unlocking team collaboration and creating productive workflows - all in one organized inbox. Switching screens and logging into multiple inboxes is forever history. Trengo integrates all your favorite communication channels into one inbox. From email to WhatsApp, from voice to our own live chat solution. All communication channels in one inbox. In Trengo, conversations can be easily assigned to the right team or user. By @tagging a colleague, you can leave internal comments and easily collaborate to solve a problem. With one click, you switch to your team chat for 1-on-1 or group communication. Our powerful live chat solution is built to deliver.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Shopify store owners that want a live chat solution built for Shopify	Audience Companies interested in powerful customer service software
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $22 per agent per month $18 per agent per month if paid annually Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Supported
Company Information Shopify Founded: 2006 Canada www.shopify.com/inbox	Company Information Trengo Founded: 2015 Netherlands trengo.com
Alternatives Tidio	Alternatives Hiver
HelpCenter	CM.com
Reponse	Chative WISEBIT PTE. LTD.
Autochat Autochat.io	Social Intents
KonnectBot View All	Whelp View All
Categories Live Chat Supported	Categories Chatbot Supported Conversational AI Supported Conversational Support Supported Customer Communications Management Supported Help Desk Supported Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Not Supported Geo Targeting Not Supported Offline Form Not Supported Proactive Chat Supported Screen Sharing Not Supported Third Party Integration Not Supported Transfers / Routing Supported Website Visitor Tracking Not Supported	Show More Features Help Desk Features Alerts / Escalation Not Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Not Supported
Integrations Facebook Messenger Supported Instagram Supported Shopify Supported Aircall Not Supported Apple Business Chat Supported Gmail Not Supported Lightspeed eCommerce Not Supported Microsoft Outlook Not Supported Picqer Not Supported ReturnGO Not Supported Salesforce Not Supported Shopney Supported Simplesat Not Supported Slack Not Supported Telegram Not Supported Twilio Not Supported Voyced Not Supported WooCommerce Not Supported Zapier Not Supported tradeit Not Supported Show More Integrations View All 6 Integrations	Integrations Facebook Messenger Supported Instagram Supported Shopify Supported Aircall Supported Apple Business Chat Not Supported Gmail Supported Lightspeed eCommerce Supported Microsoft Outlook Supported Picqer Supported ReturnGO Supported Salesforce Supported Shopney Not Supported Simplesat Supported Slack Supported Telegram Supported Twilio Supported Voyced Supported WooCommerce Supported Zapier Supported tradeit Supported Show More Integrations View All 34 Integrations
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