TechCX

TechCX

IVO
4.0 out of 5 stars
ServicePower TechCX

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ServicePower:

About

ServicePower is a leading field-service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field-service organizations around the world such as GE Appliances, LG, Electrolux and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted technicians. ServicePower also offers a fully managed network of contracted service providers to enable on-demand and rapid field-service delivery in hard-to-reach locations across North America and Europe. Deliver faster, smarter service to your customers with our integrated field service management suite. Our self-service consumer portal empowers and delights customers with real-time job status updates, field worker location, and two-way communication that improves visibility throughout the service lifecycle, from wherever they are.
TechCX:

About

When it comes to delivering results in large projects most organizations struggle. At IVO we believe it doesn’t have to be this way. Not when the company engages the best specialist technology implementation partner to introduce the optimum technological solution into their business. From a company perspective, this delivers significant improvements in business processes, allowing a greater ability to forecast, plan and schedule, less downtime for employees, more on-time delivery, and less capital spent managing the entire process. When delivering operational efficiency and customer satisfaction, two factors combine the company enjoys an increase in both customer loyalty and profitability. The bottom line? Better business performance brought to you by the Digital Transformation experts at IVO. Our industry knowledge is second to none in our region, so we are uniquely qualified to support the most efficient implementation of Field Service Cloud.
ServicePower:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
TechCX:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ServicePower:

Audience

Field operations managers wanting to optimize their processes through a field management software solution
TechCX:

Audience

Companies, businesses and brands interested in a solution to improve their customer experience services
ServicePower:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
TechCX:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ServicePower:

API

Offers API Not Supported
TechCX:

API

Offers API Not Supported
ServicePower:

Screenshots and Videos

TechCX:

Screenshots and Videos

ServicePower:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
TechCX:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
ServicePower:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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TechCX:

Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.0 / 5
ServicePower:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
TechCX:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
ServicePower:

Company Information

ServicePower
Founded: 1996
United States
www.servicepower.com
TechCX:

Company Information

IVO
United States
ivo.co.nz/tech-cx-the-ideal-customer-experience
ServicePower:

Alternatives

Fieldcode

Fieldcode

5.0 out of 5 stars
TechCX:

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ServicePower:
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TechCX:
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ServicePower:
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ServicePower:
TechCX:
Key2Act

Key2Act

KEY2ACT
ServicePower:

Categories

HVAC Supported
Service Dispatch Supported
Work Order Supported
TechCX:

Categories

ServicePower:

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Service Dispatch Features

Billing & Invoicing Supported
Call Center Management Supported
Contract Management Not Supported
Customer Database Supported
Inventory Control Supported
Job Management Supported
Job Tracking Supported
Mobile Access Supported
Routing Supported
Scheduling Supported
Self Service Portal Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Work Order Features

Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Supported
Preventive Maintenance Supported
Quotes / Estimates Supported
Recurring Appointments Supported
Routing Supported
Scheduling Supported
Task Management Supported
TechCX:

Field Service Management Features

Billing & Invoicing Not Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Service History Tracking Not Supported
Time Clock Supported
Work Order Management Not Supported
ServicePower:

Integrations

Ayla IoT Platform Supported
ServiceWorks Supported
TechCX:

Integrations

Ayla IoT Platform Not Supported
ServiceWorks Not Supported
ServicePower:
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TechCX:
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