ServiceONE

ServiceONE

SII Concatel
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About

ServiceONE is the most complete business management software on the market and offers specific solutions for the six major business areas that, according to Gartner, must meet an ESM solution. The Enterprise Service Manager ServiceONE applies the principles of ITSM to the entire company, creating custom workflows and automating processes. Reduce costs, improve customer service and increase your business productivity by providing intelligence management of your business resources with ServiceONE ESM. Align all business units and intelligently manage the services, assets and spaces of your company. Achieve improvements in your business performance by digitizing and automating your workflows. Use updated data to make strategic decisions and increase the effectiveness in the internal control of your company. Increase of end users satisfaction thanks to greater responsiveness and optimization of business processes.

About

ServiceTonic is the powerful, flexible, easy-to-use, ITIL-aligned Service Desk and corporate service software. A unique automation and service management platform with a high level of configuration without the need for programming. ServiceTonic is the IT Service Management Software, aligned with ITIL, which allows IT departments to improve their internal management and increase user satisfaction, thanks to the use of a multichannel service desk, process automation, and asset inventory management and efficient access to information (KPI) to facilitate decision making. ServiceTonic allows companies to manage all types of requests, petitions, or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best support to customers and users. Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR).

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution for creating custom workflows and automating processes

Audience

It departments and companies in need of an infrastructure and endpoint monitoring solution to analyze and improve website and server performance as well as end-user experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$20 month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SII Concatel
Founded: 1998
Spain
www.serviceone.es/en

Company Information

ServiceTonic
Founded: 2009
Spain
www.servicetonic.com

Alternatives

TeamDynamix ESM

TeamDynamix ESM

TeamDynamix

Alternatives

Rosmiman IWMS

Rosmiman IWMS

Rosmiman Software
Freshservice

Freshservice

Freshworks
IncidentMonitor

IncidentMonitor

Monitor 24-7
BOSSDesk

BOSSDesk

BOSS Solutions

Categories

Categories

Facility Management Features

Asset Management
Commercial Properties
Equipment Management
Facility Scheduling
Incident Management
Inspection Management
Inventory Control
Maintenance Tracking
Preventive Maintenance
Residential Properties
Room Scheduling
Schools
Space Planning
Vendor Management
Visitor Management
Work Order Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service Features

Contract Management
Incident Management
IT Asset Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Integrations

NorthStar Navigator

Integrations

NorthStar Navigator
Claim ServiceONE and update features and information
Claim ServiceONE and update features and information
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Claim ServiceTonic and update features and information