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About

Sentiment Search specialises in review insights for restaurants, coffee shops, pubs and cloud kitchens. We provide marketing, operations and guest experience teams with a range of sophisticated customer sentiment insights derived from review platforms, social platforms and internal feedback channels. These industry-specialised metrics can be used to benchmark every aspect of a restaurant against its competitors, pinpoint weaknesses and ultimately improve online ratings. Provide higher levels of management with an overall snapshot of your brand and identify underperforming venues. Get industry-specialized trends and track the shift in sentiment after staff changes, menu changes and refurbishments. Benchmark sentiment on a location-level and overall brand level against competitors.

About

Tattle is the best Customer Experience Improvement (CXI) platform for restaurant and hospitality operators to collect guest feedback — and act on it. Online reviews or mystery shoppers can no longer satisfy the strategic restaurant operators of today. You need a powerful feedback platform that pinpoints top opportunities with a data-centric approach. That’s why Tattle uses causation-based surveys with a 94% completion rate, so you get 20x more data than alternative solutions. We also use Machine Learning to rank your highest-impact opportunities that boost guest satisfaction and revenue. Based on each location’s unique opportunities, you can set monthly objectives to align the team, execute action items, and track progress over time. From tracking key metrics to benchmarking locations, operators can filter reports by daypart, ordering channels, top box score, incident rate and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Restaurants in need of a Marketing Analytics tool

Audience

Companies looking for a feedback management platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Sentiment Search
Founded: 2019
United Kingdom
www.sentimentsearch.com

Company Information

Tattle
www.gettattle.com

Alternatives

Alternatives

Benbria Loop

Benbria Loop

Benbria
Sonar Analytics

Sonar Analytics

Sonar Platform
FeedbackNow

FeedbackNow

Forrester Research

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

Alpine IQ
Incentivio
Lunchbox
Olo

Integrations

Alpine IQ
Incentivio
Lunchbox
Olo
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