Secberus

Secberus

Secberus, Inc.
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About

Secberus Compliance Mapping AI API is a deterministic, API-first solution that embeds real-time compliance context directly into SOC pipelines and security workflows. It maps findings, alerts, policies, and other unstructured data to 230+ frameworks—including SOC 2, ISO 27001, NIST, HIPAA, and PCI DSS—instantly and consistently. The Mapping API is designed to complement existing GRC and compliance platforms by solving a different problem: bringing compliance context into the SOC and eliminating the manual mapping of findings before they reach compliance teams. It integrates directly into SIEMs, data pipelines, scanners, and ticketing systems, returning structured JSON mappings in real time. Stateless and deterministic, the Mapping API does not store or train on customer data. By automating mapping at ingestion, teams reduce manual effort, accelerate audits, and ensure consistent interpretation of controls across systems.

About

SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

MSSP, Enterprise, Consulting firms in regulated industries

Audience

Agent AI Agents for Enterprise Support

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$99/1 API Key/10k mappings/mo
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Secberus, Inc.
Founded: 2017
United States
secberus.ai

Company Information

SupportLogic
Founded: 2016
United States
www.supportlogic.com

Alternatives

Alternatives

Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Apache NiFi
Cribl Stream
DataBahn
Edge Delta
Fluent Bit
Freshdesk
Jira
Logstash
Microsoft Dynamics 365
Microsoft Teams
Panther
Salesforce
ServiceNow
Slack
Tenzir
Vector by Datadog
Zendesk

Integrations

Apache NiFi
Cribl Stream
DataBahn
Edge Delta
Fluent Bit
Freshdesk
Jira
Logstash
Microsoft Dynamics 365
Microsoft Teams
Panther
Salesforce
ServiceNow
Slack
Tenzir
Vector by Datadog
Zendesk
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