Secberus

Secberus

Secberus, Inc.
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About

Secberus Compliance Mapping AI API is a deterministic, API-first solution that embeds real-time compliance context directly into SOC pipelines and security workflows. It maps findings, alerts, policies, and other unstructured data to 230+ frameworks—including SOC 2, ISO 27001, NIST, HIPAA, and PCI DSS—instantly and consistently. The Mapping API is designed to complement existing GRC and compliance platforms by solving a different problem: bringing compliance context into the SOC and eliminating the manual mapping of findings before they reach compliance teams. It integrates directly into SIEMs, data pipelines, scanners, and ticketing systems, returning structured JSON mappings in real time. Stateless and deterministic, the Mapping API does not store or train on customer data. By automating mapping at ingestion, teams reduce manual effort, accelerate audits, and ensure consistent interpretation of controls across systems.

About

SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSSP, Enterprise, Consulting firms in regulated industries

Audience

Agent AI Agents for Enterprise Support

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$99/1 API Key/10k mappings/mo
Free Version Not Supported
Free Trial Supported

Pricing

SupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Secberus, Inc.
Founded: 2017
United States
secberus.ai

Company Information

SupportLogic
Founded: 2016
United States
www.supportlogic.com

Alternatives

Alternatives

Categories

Compliance Supported

Categories

Artificial Intelligence Features

Chatbot Not Supported
For eCommerce Not Supported
For Healthcare Not Supported
For Sales Not Supported
Image Recognition Not Supported
Machine Learning Supported
Multi-Language Not Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Not Supported
Virtual Personal Assistant (VPA) Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Supported

Integrations

Apache NiFi Supported
Cribl Stream Supported
DataBahn Supported
Edge Delta Supported
Fluent Bit Supported
Freshdesk Not Supported
Jira Not Supported
Logstash Supported
Microsoft Dynamics 365 Not Supported
Microsoft Teams Not Supported
Panther Supported
Salesforce Not Supported
ServiceNow Not Supported
Slack Not Supported
Tenzir Supported
Vector by Datadog Supported
Zendesk Not Supported

Integrations

Apache NiFi Not Supported
Cribl Stream Not Supported
DataBahn Not Supported
Edge Delta Not Supported
Fluent Bit Not Supported
Freshdesk Supported
Jira Supported
Logstash Not Supported
Microsoft Dynamics 365 Supported
Microsoft Teams Supported
Panther Not Supported
Salesforce Supported
ServiceNow Supported
Slack Supported
Tenzir Not Supported
Vector by Datadog Not Supported
Zendesk Supported
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