SecberusSecberus, Inc.
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Related Products
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About
Secberus Compliance Mapping AI API is a deterministic, API-first solution that embeds real-time compliance context directly into SOC pipelines and security workflows. It maps findings, alerts, policies, and other unstructured data to 230+ frameworks—including SOC 2, ISO 27001, NIST, HIPAA, and PCI DSS—instantly and consistently.
The Mapping API is designed to complement existing GRC and compliance platforms by solving a different problem: bringing compliance context into the SOC and eliminating the manual mapping of findings before they reach compliance teams. It integrates directly into SIEMs, data pipelines, scanners, and ticketing systems, returning structured JSON mappings in real time.
Stateless and deterministic, the Mapping API does not store or train on customer data. By automating mapping at ingestion, teams reduce manual effort, accelerate audits, and ensure consistent interpretation of controls across systems.
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About
SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
MSSP, Enterprise, Consulting firms in regulated industries
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Audience
Agent AI Agents for Enterprise Support
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
$99/1 API Key/10k mappings/mo
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSecberus, Inc.
Founded: 2017
United States
secberus.ai
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Company InformationSupportLogic
Founded: 2016
United States
www.supportlogic.com
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Categories |
Categories |
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Artificial Intelligence Features
Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service Features
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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Integrations
Apache NiFi
Cribl Stream
DataBahn
Edge Delta
Fluent Bit
Freshdesk
Jira
Logstash
Microsoft Dynamics 365
Microsoft Teams
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Integrations
Apache NiFi
Cribl Stream
DataBahn
Edge Delta
Fluent Bit
Freshdesk
Jira
Logstash
Microsoft Dynamics 365
Microsoft Teams
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