SecberusSecberus, Inc.
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Related Products
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About
Secberus Compliance Mapping AI API is a deterministic, API-first solution that embeds real-time compliance context directly into SOC pipelines and security workflows. It maps findings, alerts, policies, and other unstructured data to 230+ frameworks—including SOC 2, ISO 27001, NIST, HIPAA, and PCI DSS—instantly and consistently.
The Mapping API is designed to complement existing GRC and compliance platforms by solving a different problem: bringing compliance context into the SOC and eliminating the manual mapping of findings before they reach compliance teams. It integrates directly into SIEMs, data pipelines, scanners, and ticketing systems, returning structured JSON mappings in real time.
Stateless and deterministic, the Mapping API does not store or train on customer data. By automating mapping at ingestion, teams reduce manual effort, accelerate audits, and ensure consistent interpretation of controls across systems.
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About
SupportLogic delivers a Cognitive AI Cloud purpose-built for enterprise customer service and support. It ingests unstructured signals from tickets, chat, voice, and email, then uses AI to detect urgency, sentiment, product issues, and revenue risk in real time. Its layered architecture—data extraction, signal detection, and a context engine—powers ambient AI agents that automate tasks like case summarization, escalation prediction, routing, account health scoring, and coaching. SupportLogic integrates with Salesforce, Zendesk, Snowflake, and Slack, enhancing existing systems rather than replacing them. The platform helps CX, support, and IT teams act earlier, coach smarter, reduce escalations, and improve resolution times. Built for enterprise scale, it offers SOC 2 certification, GDPR/CCPA compliance, and secure data isolation. Customers like Salesforce, NICE, and Databricks use SupportLogic to boost CSAT, retention, and operational efficiency.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
MSSP, Enterprise, Consulting firms in regulated industries
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Audience
Agent AI Agents for Enterprise Support
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Supported
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API
Offers API
Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$99/1 API Key/10k mappings/mo
Free Version
Not Supported
Free Trial
Supported
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PricingSupportLogic Core SX and Resolve SX platforms are usage-based pricing, and add-on modules are priced per license.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationSecberus, Inc.
Founded: 2017
United States
secberus.ai
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Company InformationSupportLogic
Founded: 2016
United States
www.supportlogic.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Artificial Intelligence Features
Chatbot
Not Supported
For eCommerce
Not Supported
For Healthcare
Not Supported
For Sales
Not Supported
Image Recognition
Not Supported
Machine Learning
Supported
Multi-Language
Not Supported
Natural Language Processing
Supported
Predictive Analytics
Supported
Process/Workflow Automation
Supported
Rules-Based Automation
Not Supported
Virtual Personal Assistant (VPA)
Not Supported
Customer Experience Features
Action Management
Not Supported
Analytics
Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Not Supported
Knowledge Management
Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Supported
Survey Management
Not Supported
Text Analysis
Supported
Trend Analysis
Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Not Supported
Performance Metrics
Supported
Queue Management
Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Supported
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Integrations
Apache NiFi
Supported
Cribl Stream
Supported
DataBahn
Supported
Edge Delta
Supported
Fluent Bit
Supported
Freshdesk
Not Supported
Jira
Not Supported
Logstash
Supported
Microsoft Dynamics 365
Not Supported
Microsoft Teams
Not Supported
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Integrations
Apache NiFi
Not Supported
Cribl Stream
Not Supported
DataBahn
Not Supported
Edge Delta
Not Supported
Fluent Bit
Not Supported
Freshdesk
Supported
Jira
Supported
Logstash
Not Supported
Microsoft Dynamics 365
Supported
Microsoft Teams
Supported
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