InGenius

InGenius

Upland Software
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About

ScrumGenius automates standups, surveys, meetings, and daily reporting across timezones, allowing your team to sync anytime, anywhere. Reduce time-consuming meetings, routine commutations and other distractions with ScrumGenius by using our online check-ins. Enable goal & blocker tracking and review your team's progress towards project completion. ScrumGenius helps your team visualize valuable info on common blockers, team engagement, and more. ScrumGenius works with project management tools like GitHub, JIRA, Asana, Azure Devops, Clubhouse and more! Search tasks and activity in these tools and include them in your check-ins. ScrumGenius works with company wide messaging tools like Email, Slack, and Microsoft Teams and Cisco Webex Teams to receive check-ins where they are doing work. Boost team transparency and trust, which improves decision making, collaboration and overall team focus.

About

InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience. InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making. Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams searching for a solution to manage their meetings and operations

Audience

Enterprise sales and service teams with phone agents or a contact center

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ScrumGenius
Canada
scrumgenius.com

Company Information

Upland Software
Founded: 2010
United States
uplandsoftware.com/ingenius/

Alternatives

Alternatives

Freshcaller

Freshcaller

Freshworks
SwiftKanban

SwiftKanban

NimbleWork
Azure Boards

Azure Boards

Microsoft

Categories

Categories

Employee Scheduling Features

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

Salesforce
Buffer
Facebook
GitHub
Gmail
Intercom
Mailchimp
Mailchimp Transactional Email (Mandrill)
Mailgun
Pipedrive
Podio
QuickBooks Online Advanced
Salesforce Agentforce Service
SendGrid
Shopify
Slack
SurveyMonkey
WordPress
Wufoo
Xero

Integrations

Salesforce
Buffer
Facebook
GitHub
Gmail
Intercom
Mailchimp
Mailchimp Transactional Email (Mandrill)
Mailgun
Pipedrive
Podio
QuickBooks Online Advanced
Salesforce Agentforce Service
SendGrid
Shopify
Slack
SurveyMonkey
WordPress
Wufoo
Xero
Claim ScrumGenius and update features and information
Claim ScrumGenius and update features and information
Claim InGenius and update features and information
Claim InGenius and update features and information