InGeniusUpland Software
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Related Products
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About
ScrumGenius automates standups, surveys, meetings, and daily reporting across timezones, allowing your team to sync anytime, anywhere. Reduce time-consuming meetings, routine commutations and other distractions with ScrumGenius by using our online check-ins. Enable goal & blocker tracking and review your team's progress towards project completion. ScrumGenius helps your team visualize valuable info on common blockers, team engagement, and more. ScrumGenius works with project management tools like GitHub, JIRA, Asana, Azure Devops, Clubhouse and more! Search tasks and activity in these tools and include them in your check-ins. ScrumGenius works with company wide messaging tools like Email, Slack, and Microsoft Teams and Cisco Webex Teams to receive check-ins where they are doing work. Boost team transparency and trust, which improves decision making, collaboration and overall team focus.
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About
InGenius Connector Enterprise expertly integrates existing telephone systems into leading CRMs, with an enterprise-proven solution. Using innovative computer telephony integration (CTI) that offers maximum configuration flexibility and security, Upland InGenius easily adapts to unique contact center needs. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space, InGenius helps contact centers increase productivity and enhance the customer experience.
InGenius Connector Enterprise equips contact centers with features like screen pop, click-to-dial, automated call logging and call reports. The solution enables agents to efficiently serve customers and see a comprehensive view of interactions for intelligent decision-making.
Supported CRMs: Microsoft Dynamics 365, Salesforce, ServiceNow
Supported Phone Systems: Asterisk, Avaya, Cisco, Genesys, Mitel
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Teams searching for a solution to manage their meetings and operations
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Audience
Enterprise sales and service teams with phone agents or a contact center
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$25 per month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationScrumGenius
Canada
scrumgenius.com
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Company InformationUpland Software
Founded: 2010
United States
uplandsoftware.com/ingenius/
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Categories |
Categories |
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Employee Scheduling Features
Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking
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Call Center Features
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Tracking Features
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking
Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Telephony Features
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP
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Integrations
Salesforce
Buffer
Facebook
GitHub
Gmail
Intercom
Mailchimp
Mailchimp Transactional Email (Mandrill)
Mailgun
Pipedrive
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Integrations
Salesforce
Buffer
Facebook
GitHub
Gmail
Intercom
Mailchimp
Mailchimp Transactional Email (Mandrill)
Mailgun
Pipedrive
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