Salesfloor vs. kustomeroo Comparison


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About Using our mobile clienteling platform, retail associates are able to connect with customers in store, continue to sell to them online, and generate additional commission. Customers get more personalized shopping experiences and retailers increase their online conversion rates, average order values, and see a drop in return rates. Salesfloor is an award winning platform that combines clienteling, virtual selling and mobile point of sale tools. Store associates use Salesfloor to deliver personalized and convenient experiences for customers on any channel through live chat, video calling, e-mail, SMS and more. Customers connect with a local store associate in real-time through video, live chat, e-mail, SMS and appointment requests (virtual or in-store). Associates sell virtually through multiple channels and sales are attributed to the appropriate associate or store. Empower associates to serve customers in a personalized way across all channels and develop more meaningful relationships.	About The modern CX platform for healthcare, retail, finance, and more. Identifying issues and delivering customer needs on first contact. Live video customer support on any website. One of the best ways to build trust with your customers is to use two-way communication channels like video chat, particularly when they are having issues. Video chat enables the agents to quickly gauge the problems faced by the customer and it is way less time-consuming than the customer trying to explain the problems over the phone or typing it in live chat and then the agent trying to explain the resolution steps over the phone and so on. A high level of personalization that, in the virtual world, is only achievable through video chat, builds better customer relationships and loyalty. This goes a long way in increasing the lifetime value of a customer. Customers also feel more connected to the company and feel that they are being cared for and their problems are being heard.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Store associates in search of a platform to deliver personalized and convenient experiences for customers	Audience Businesses seeking a solution to offer live video customer service at any time via their website
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing $19 per month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Salesfloor Founded: 2013 United States salesfloor.net	Company Information kustomeroo United States www.kustomeroo.com
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Categories Clienteling Customer Experience Multi-Channel eCommerce Retail Management Sales Enablement	Categories Call Center Contact Management Customer Engagement Customer Experience Telemarketing
Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Show More Features Multi-Channel eCommerce Features Catalog Management Channel Management Data Synchronization Email Marketing Inventory Management Marketplace Integration Mobile Commerce Order Management Promotions Management Returns Management SEO Management Shopping Cart Social Commerce Retail Management Features Commission Management CRM eCommerce Email Marketing Employee Management Loyalty Program Mail Order Merchandise Management Multi-Location Order Management Purchase Order Management Reporting/Analytics Returns Management Sales Enablement Features Collaboration Contact Management Content Management Document Management Goals / Quota Management Lead Management Meeting Management Performance Management Presentation Management Proposal Management Territory Management Training Management	Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Telemarketing Features Auto Dialer Call Logging Call Recording Call Routing Call Scripting CRM Inbound Call Center IVR / Voice Recognition Lead Distribution Outbound Call Center
Integrations Shopify Canopy ChannelAdvisor Follow Up Boss HubSpot CRM HubSpot Customer Platform Oracle Cloud Infrastructure Pipedrive Radial SAP Cloud Platform SAP Customer Data Cloud Salesforce Agentforce Commerce SendGrid Slack Stylitics Webflow Workspace ONE Zapier Zebra SmartCount Show More Integrations View All 14 Integrations	Integrations Shopify Canopy ChannelAdvisor Follow Up Boss HubSpot CRM HubSpot Customer Platform Oracle Cloud Infrastructure Pipedrive Radial SAP Cloud Platform SAP Customer Data Cloud Salesforce Agentforce Commerce SendGrid Slack Stylitics Webflow Workspace ONE Zapier Zebra SmartCount Show More Integrations View All 8 Integrations
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