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About

The SABIO search is equipped with smart algorithms that learn with every user interaction and improve the search continuously. Auto-suggest and recommendations help you find knowledge as you type. Through synonyms, you even find the knowledge you haven't been looking for. Search results are displayed dynamically based on relevance and accuracy, validity, popularity, and tags. Use additional filters to condense and drill down your search results. Or add individual tags to customize your search experience even more. Upload, manage and search through common file formats such as Word, Excel, PDF, or PowerPoint documents. SABIO gives you a solid foundation for efficient customer service in a multichannel environment. Now you can put consistent, up-to-date, vetted knowledge at every touchpoint — all of it coming from a single point of truth. Get the world’s easiest knowledge management delivered instantly.

About

Increase self-service rates for customers and employees—and boost agent productivity with contextual knowledge, driven by machine learning. Integration with Service Portal. Expose available knowledge through the Service Portal and allow customers and employees to search, browse, and view articles from their desktop or mobile device. Knowledge demand insights. Improve self‑service and case resolution by automatically identifying and visualizing knowledge gaps using machine learning and assigning gaps to authors for resolution. In-context knowledge creation. Increase knowledge relevancy by empowering agents and employees to capture knowledge articles in context during work processes, such as case or incident management. Use machine learning to automatically identify and visualize knowledge gaps for assignment.

About

Knowledge is power. Using it is powerful. Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.”

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that need a knowledge management solution

Audience

Teams looking to increase self-service rates for customers and employees

Audience

Companies that want a better knowledge base for their support agents

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Pricing

$15 per agent per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

SABIO
Founded: 2008
Germany
www.getsabio.com

Company Information

ServiceNow
Founded: 2004
United States
www.servicenow.com/products/knowledge-management.html

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/guide/

Alternatives

Alternatives

Alternatives

EV Self Help

EV Self Help

EasyVista
West km

West km

Thomson Reuters
Enghouse eKMS

Enghouse eKMS

Enghouse Interactive
Wix Answers

Wix Answers

WixAnswers.com

Categories

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

Aisera
Crowdin
Freshdesk
Lokalise
Mailchimp
Okta
Pendo
Slack
Squelch
Strategy Overview
Sunshine Conversations
Truto
Zapier
Zendesk Connect
Zendesk Explore
Zendesk Gather
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

Integrations

Aisera
Crowdin
Freshdesk
Lokalise
Mailchimp
Okta
Pendo
Slack
Squelch
Strategy Overview
Sunshine Conversations
Truto
Zapier
Zendesk Connect
Zendesk Explore
Zendesk Gather
Zendesk Sell
Zendesk Sunshine
Zendesk Talk

Integrations

Aisera
Crowdin
Freshdesk
Lokalise
Mailchimp
Okta
Pendo
Slack
Squelch
Strategy Overview
Sunshine Conversations
Truto
Zapier
Zendesk Connect
Zendesk Explore
Zendesk Gather
Zendesk Sell
Zendesk Sunshine
Zendesk Talk
Claim SABIO and update features and information
Claim SABIO and update features and information
Claim ServiceNow Knowledge Management and update features and information
Claim ServiceNow Knowledge Management and update features and information
Claim Zendesk Guide and update features and information
Claim Zendesk Guide and update features and information