Audience

Enterprises and customer service organizations seeking to improve self-service capabilities and streamline knowledge management across multiple channels

About MindTouch

​MindTouch is an enterprise-grade, AI-powered knowledge management platform designed to enhance customer self-service, agent assistance, and overall customer experience. It enables organizations to create, manage, and deliver consistent, personalized content across various touchpoints, including websites, support portals, and CRM systems. Key features include intelligent search capabilities, content personalization, access controls, and integration with tools like Salesforce and ServiceNow. The platform supports multilingual content and offers analytics to optimize knowledge base effectiveness. By providing a centralized repository for information, MindTouch helps reduce support costs, improve customer satisfaction, and increase operational efficiency. ​

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

MindTouch
Founded: 2005
United States
www.mindtouch.com

Videos and Screen Captures

Get Started
Other Useful Business Software
One Monitoring Tool for IT, OT and Cloud | Free Trial Icon
One Monitoring Tool for IT, OT and Cloud | Free Trial

Vendor-agnostic monitoring across on-prem servers, cloud platforms and OT devices, all in one dashboard. No more tool sprawl.

Modern infrastructure spans data centers, cloud platforms and factory floors, and every blind spot between them is a risk. PRTG supports SNMP, WMI, SSH and other standard protocols to monitor IT, OT and hybrid environments through one customizable dashboard. Build the views your team needs, from network health to application performance, without switching tools. Try PRTG free for 30 days now.
Try PRTG Free

Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

MindTouch Frequently Asked Questions

Q: What kinds of users and organization types does MindTouch work with?
Q: What languages does MindTouch support in their product?
Q: What kind of support options does MindTouch offer?
Q: What other applications or services does MindTouch integrate with?
Q: What type of training does MindTouch provide?
Q: Does MindTouch offer a free trial?

MindTouch Product Features

Help Authoring Tools

Import HTML / Word Not Supported
Multi-Format Output Not Supported
Screenshot Tool Not Supported
Text Editor / Word Processor Not Supported
Preview Output Not Supported
Image Library Not Supported
Content Library Not Supported
Collaboration Tools Not Supported
Templates Not Supported
Drag & Drop Editing Not Supported
Search Not Supported
Version Control Not Supported
Offline Editing Not Supported
Translation Tools Not Supported

Knowledge Management

Self Service Portal Not Supported
Collaboration Not Supported
Discussion Boards Not Supported
Cataloging / Categorization Not Supported
Full Text Search Not Supported
Content Management Not Supported
Knowledge Base Management Not Supported
Decision Tree Not Supported
Artificial Intelligence (AI) Not Supported