+
+

Related Products

  • Maropost Marketing Cloud
    152 Ratings
    Visit Website
  • PageDNA
    39 Ratings
    Visit Website
  • Digit
    39 Ratings
    Visit Website
  • Forethought
    166 Ratings
    Visit Website
  • SurveySparrow
    3,065 Ratings
    Visit Website
  • WaitWell
    209 Ratings
    Visit Website
  • SurveyLegend
    1,884 Ratings
    Visit Website
  • Fishbowl
    1,141 Ratings
    Visit Website
  • Jesta Vision Suite
    42 Ratings
    Visit Website
  • Birdeye
    5,192 Ratings
    Visit Website

About

Control the customer experience all the way to their doorstep. Route empowers brands to be intentional about their post-purchase experience with visual order tracking, package protection, effortless claim-filing, and the world’s first universal order history. As a share of total commerce moves online, optimizing each phase of the customer journey will become an essential competitive advantage, yet the post-purchase experience has yet to be thoughtfully designed. Route empowers brands to be intentional with their post-purchase experience by taking control from checkout to delivery, creating brand advocates in the process. Customers instantly add Route+ to their online orders at point of checkout, activating an exclusive feature that enables package protection and one-click refunds and reorders. Route+ reduces customer effort through a seamless claims filing process.

About

Deliver delightful, post-purchase experiences. Prevent "where is my order" calls before they happen. Increase customer delight with proactive, branded shipping notifications. For eCommerce brands, transparency is your strongest weapon. Wonderment is not just any order tracking app - we give you full visibility into your shipments so you can deliver a delightfully unexpected post-purchase experience. Proactively notify customers about the status of their order, including delayed or lost shipments. Improve customer satisfaction while reducing support costs. That's a win-win. Send real-time order update notifications from the tools you already use for a premium customer experience. Arm your support and Ops team with a daily digest and real-time report of stalled, delayed or lost orders. Send internal notifications to Slack, Gorgias, or email.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Online retailers that ship products and want to improve the post-purchase experience for customers

Audience

E-commerce brands searching for a shipment tracking solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Cost to Customer:1% of total cart
Cost to Merchant: Free
Free Version
Free Trial

Pricing

$20 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Route
Founded: 2018
United States
route.com/merchants/

Company Information

Wonderment
Founded: 2020
United States
www.wonderment.com

Alternatives

Alternatives

LateShipment.com

LateShipment.com

LateShipment Inc.

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Order Management Features

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Integrations

Shopify
AmmoReady
Appbrew
Attentive
Canopy
Flip
Gorgias
Klaviyo
Magento
Postscript
Prive
ReturnPro
Rokt Catalog
ShipCalm
Shopify Plus
Slack
Stay AI
WooCommerce
Wufoo
Zapier

Integrations

Shopify
AmmoReady
Appbrew
Attentive
Canopy
Flip
Gorgias
Klaviyo
Magento
Postscript
Prive
ReturnPro
Rokt Catalog
ShipCalm
Shopify Plus
Slack
Stay AI
WooCommerce
Wufoo
Zapier
Claim Route and update features and information
Claim Route and update features and information
Claim Wonderment and update features and information
Claim Wonderment and update features and information