Related Products
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About
Control the customer experience all the way to their doorstep. Route empowers brands to be intentional about their post-purchase experience with visual order tracking, package protection, effortless claim-filing, and the world’s first universal order history. As a share of total commerce moves online, optimizing each phase of the customer journey will become an essential competitive advantage, yet the post-purchase experience has yet to be thoughtfully designed. Route empowers brands to be intentional with their post-purchase experience by taking control from checkout to delivery, creating brand advocates in the process. Customers instantly add Route+ to their online orders at point of checkout, activating an exclusive feature that enables package protection and one-click refunds and reorders. Route+ reduces customer effort through a seamless claims filing process.
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About
Synctrack is a post-purchase experience platform built for Shopify merchants. It helps ecommerce businesses manage and optimize the customer journey after checkout, from payment tracking and shipment visibility to delivery updates, returns, and exchanges.
Synctrack PayPal Tracking Sync automatically syncs order tracking information to PayPal and Stripe, helping merchants keep payment records updated, support faster fund release, and reduce payment disputes and chargeback risks.
Synctrack Order Tracking provides a branded order tracking page where customers can look up orders, view real-time shipment status, delivery progress, carrier information, and tracking history. Merchants can customize the tracking experience with their branding, product recommendations, support links, and social media.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Online retailers that ship products and want to improve the post-purchase experience for customers
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Audience
Shopify merchants, Shopify app developers, eCommerce marketers, agencies, and businesses interested in Shopify app discovery, app analytics, competitor analysis, and Shopify ecosystem insights.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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PricingCost to Customer:1% of total cart
Cost to Merchant: Free
Free Version
Supported
Free Trial
Not Supported
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Pricing
$0
Free Version
Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationRoute
Founded: 2018
United States
route.com/merchants/
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Company InformationSynctrack
Founded: 2017
Vietnam
synctrack.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Experience Features
Action Management
Not Supported
Analytics
Not Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Order Management Features
Back Order Management
Not Supported
Catalog Management
Not Supported
Inventory Management
Not Supported
Order Entry
Not Supported
Order Fulfillment
Not Supported
Order Tracking
Supported
Recurring Orders
Not Supported
Returns Management
Not Supported
Shipping Management
Not Supported
Special Order Management
Not Supported
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Integrations
Shopify
Supported
AmmoReady
Supported
Appbrew
Supported
Flip
Supported
Magento
Supported
Prive
Supported
Rokt Catalog
Supported
ShipCalm
Supported
WooCommerce
Supported
Wufoo
Supported
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Integrations
Shopify
Supported
AmmoReady
Not Supported
Appbrew
Not Supported
Flip
Not Supported
Magento
Not Supported
Prive
Not Supported
Rokt Catalog
Not Supported
ShipCalm
Not Supported
WooCommerce
Not Supported
Wufoo
Not Supported
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