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About

Control the customer experience all the way to their doorstep. Route empowers brands to be intentional about their post-purchase experience with visual order tracking, package protection, effortless claim-filing, and the world’s first universal order history. As a share of total commerce moves online, optimizing each phase of the customer journey will become an essential competitive advantage, yet the post-purchase experience has yet to be thoughtfully designed. Route empowers brands to be intentional with their post-purchase experience by taking control from checkout to delivery, creating brand advocates in the process. Customers instantly add Route+ to their online orders at point of checkout, activating an exclusive feature that enables package protection and one-click refunds and reorders. Route+ reduces customer effort through a seamless claims filing process.

About

Synctrack is a post-purchase experience platform built for Shopify merchants. It helps ecommerce businesses manage and optimize the customer journey after checkout, from payment tracking and shipment visibility to delivery updates, returns, and exchanges. Synctrack PayPal Tracking Sync automatically syncs order tracking information to PayPal and Stripe, helping merchants keep payment records updated, support faster fund release, and reduce payment disputes and chargeback risks. Synctrack Order Tracking provides a branded order tracking page where customers can look up orders, view real-time shipment status, delivery progress, carrier information, and tracking history. Merchants can customize the tracking experience with their branding, product recommendations, support links, and social media.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Online retailers that ship products and want to improve the post-purchase experience for customers

Audience

Shopify merchants, Shopify app developers, eCommerce marketers, agencies, and businesses interested in Shopify app discovery, app analytics, competitor analysis, and Shopify ecosystem insights.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

Cost to Customer:1% of total cart
Cost to Merchant: Free
Free Version Supported
Free Trial Not Supported

Pricing

$0
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Route
Founded: 2018
United States
route.com/merchants/

Company Information

Synctrack
Founded: 2017
Vietnam
synctrack.io

Alternatives

Alternatives

Utterbond

Utterbond

WebContrive Technologies Pvt Ltd
LateShipment.com

LateShipment.com

LateShipment Inc.

Categories

Categories

eCommerce Tools Supported

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Order Management Features

Back Order Management Not Supported
Catalog Management Not Supported
Inventory Management Not Supported
Order Entry Not Supported
Order Fulfillment Not Supported
Order Tracking Supported
Recurring Orders Not Supported
Returns Management Not Supported
Shipping Management Not Supported
Special Order Management Not Supported

Integrations

Shopify Supported
AmmoReady Supported
Appbrew Supported
Flip Supported
Magento Supported
Prive Supported
Rokt Catalog Supported
ShipCalm Supported
WooCommerce Supported
Wufoo Supported

Integrations

Shopify Supported
AmmoReady Not Supported
Appbrew Not Supported
Flip Not Supported
Magento Not Supported
Prive Not Supported
Rokt Catalog Not Supported
ShipCalm Not Supported
WooCommerce Not Supported
Wufoo Not Supported
Claim Route and update features and information
Claim Route and update features and information
Claim Synctrack and update features and information
Claim Synctrack and update features and information