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About

Control the customer experience all the way to their doorstep. Route empowers brands to be intentional about their post-purchase experience with visual order tracking, package protection, effortless claim-filing, and the world’s first universal order history. As a share of total commerce moves online, optimizing each phase of the customer journey will become an essential competitive advantage, yet the post-purchase experience has yet to be thoughtfully designed. Route empowers brands to be intentional with their post-purchase experience by taking control from checkout to delivery, creating brand advocates in the process. Customers instantly add Route+ to their online orders at point of checkout, activating an exclusive feature that enables package protection and one-click refunds and reorders. Route+ reduces customer effort through a seamless claims filing process.

About

ShippingChimp is an order-tracking platform that empowers customers with end-to-end tools to enhance their post-purchase customer experience. Predict delivery exceptions, Notify customers of order locations, capture customer grievances such as lost or damaged items, host a self serve return portal, and collect product reviews at the right time. Our top most priority is to offer you a seamless shipping experience - from label generation to successful delivery. You can count on us for a hassle free delivery experience. Gain access to the upto 53% savings on your shipping costs. Regardless of the destination, send packages at the lowest rate across Canada.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Online retailers that ship products and want to improve the post-purchase experience for customers

Audience

eCommerce retailers looking for a powerful Last Mile Delivery solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Cost to Customer:1% of total cart
Cost to Merchant: Free
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Route
Founded: 2018
United States
route.com/merchants/

Company Information

ShippingChimp
www.shippingchimp.com

Alternatives

Alternatives

LateShipment.com

LateShipment.com

LateShipment Inc.

Categories

Categories

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Order Management Features

Back Order Management Not Supported
Catalog Management Not Supported
Inventory Management Not Supported
Order Entry Not Supported
Order Fulfillment Not Supported
Order Tracking Supported
Recurring Orders Not Supported
Returns Management Not Supported
Shipping Management Not Supported
Special Order Management Not Supported

Integrations

Magento Supported
Shopify Supported
WooCommerce Supported
Amazon Not Supported
AmmoReady Supported
Appbrew Supported
BigCommerce Not Supported
Descartes ShipRush Not Supported
EasyPost Not Supported
FedEx Ship Manager Not Supported
Flip Supported
Prive Supported
QuickBooks Online Not Supported
Rokt Catalog Supported
ShipCalm Supported
ShipStation Not Supported
Shopify Plus Not Supported
Wufoo Supported
eBay Not Supported

Integrations

Magento Supported
Shopify Supported
WooCommerce Supported
Amazon Supported
AmmoReady Not Supported
Appbrew Not Supported
BigCommerce Supported
Descartes ShipRush Supported
EasyPost Supported
FedEx Ship Manager Supported
Flip Not Supported
Prive Not Supported
QuickBooks Online Supported
Rokt Catalog Not Supported
ShipCalm Not Supported
ShipStation Supported
Shopify Plus Supported
Wufoo Not Supported
eBay Supported
Claim Route and update features and information
Claim Route and update features and information
Claim ShippingChimp and update features and information
Claim ShippingChimp and update features and information