RingCentral RingEX vs. dialnote Comparison


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Recorded calls are stored in call detail records and can be played or downloaded at any time. 3,231 Ratings Visit Website Squaretalk Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling, power dialing, WhatsApp Business messaging, SMS, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. 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About RingCentral RingEX is a powerful cloud-based phone system that helps optimize your business communications. Providing enterprise-grade business communication tools for voice, fax, text, and video as well as bring your own device to work (BYOD) capability, RingCentral RingEX enables you to work where you want and how you want. Core features of RingCentral RingEX include auto-recording, conferencing, and unlimited long-distance and local calling. RingCentral RingEX's call management features can also be customized by configuring call forwarding, answering rules, message alerts, and missed-call notifications.	About dialnote is the AI business phone system priced for your whole team: shared numbers, call routing, branded AI voice agents that answer, qualify, and book, and automatic CRM sync, all included, with no per-user cost. The Team plan is $49/mo for unlimited users. The AI voice agent answers calls 24/7, asks your questions and logs the answers, books meetings on Calendly or Cal.com, texts callers and transfers to a teammate. It's included from the Team plan up. You also get local and toll-free numbers, IVR menus, ring groups, business-hours routing, voicemail, call recording, business texting, and iOS, Android and web apps. Calls are transcribed, summarized and synced to HubSpot, Salesforce or Pipedrive after the call. Calling reaches 90+ countries. Plans are Solo $19/mo (1 user), Team $49, Business $99 and Pro $199. 10-day free trial, no credit card required.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience RingCentral RingEX supports organizations of any size, from companies with 2 workers to 1000+ employees.	Audience Small and growing teams of 2 to 100 people that run on inbound calls, like home services, real estate, legal and agencies, plus sales and support teams that need shared numbers, call routing and an AI voice agent without per-user pricing.
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $19.99/month/user Free Version Supported Free Trial Supported	Pricing $49/month for unlimited users dialnote has four flat monthly plans in USD. Team, Business and Pro include unlimited users, so the price stays the same as your team grows. Save 20% with annual billing. 10-day free trial, no credit card required. Solo, $19/mo ($15/mo billed annually). One user, 1 phone number, 250 US and Canada calling minutes a month, a $2.50 monthly credit, manual call recording, and AI transcripts and summaries. Solo numbers receive texts but can't send them, and Solo doesn't include AI voice agents. Team, $49/mo ($39/mo billed annually). Unlimited users, 2 phone numbers, 700 minutes and 750 texts a month, a $5 monthly credit, 1 AI voice agent with a knowledge base, automatic call recording, IVR menus, business-hours routing, voicemail transcripts, call transfers, hold and group calling. Integrates with HubSpot, Calendly and Zapier. Business, $99/mo ($79/mo billed annually). Everything in Team plus 3 phone numbers, 1,400 minutes and 1,500 texts a month, a $12 monthly credit, 5 AI voice agents that speak 14 languages, advanced call forwarding and ring order, API access and webhooks, Salesforce and Pipedrive, Make and n8n via webhooks, and live chat support. Pro, $199/mo ($159/mo billed annually). Everything in Business plus 5 phone numbers, 2,800 minutes and 2,500 texts a month, a $25 monthly credit, 10 AI voice agents with 2 knowledge bases, a custom branded AI voice, AI call tags and AI call evaluation, disposition codes, call queueing, contact sharing permissions, and priority support with a dedicated customer success manager. The monthly credit pays for AI voice agent minutes ($0.89/min), international calls, and usage past your included minutes and texts. Extra phone numbers are $5/mo each. Porting is free in the US and Canada. Included minutes and texts apply to the US and Canada. UK plans are priced in GBP. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.7 / 5 ease 4.4 / 5 features 4.7 / 5 design 4.7 / 5 support 4.3 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros The platform is very easy to use and devices which you can add makes it very great tool if you on a mobile office or you often not at the desk. Also, for a stationary office work the platform can replace a normal desk phone This software is great for allowing us to communicate internally at no cost. It also has the plus of being the only free solution I’ve found with dial in numbers. Ability to give out RingCentral numbers on cell phones, so users do not need to use their personal number to make contact. Easy design and interface when setting up users and managing teams. Support is very quick to respond. Works great for a small to midsized company and is a valuable asset which will enable them to better handle their call volumes. Has all the features needed with desktop, mobile, and browser capabilities. With click to call from your mobile or browser is a sweet add-on. able to set up simple IVRs for your business needs as well. Cons Using it almost every day, platform itself works perfectly, hence its relies on your connection. The only con is feature limitations, which is to be expected. Service is dependent on the internet, so when traveling down the highway, sometimes a call will drop if you have bad cell reception. End user training is the biggest hurdle I am facing as some are up in age and set in their ways. The only con for the system would be when adding new users and setting up extensions could be confusing at first but after you create a few you will get the hang of it.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information RingCentral Founded: 2003 United States www.ringcentral.com	Company Information dialnote Founded: 2025 Hyderabad, India dialnote.com
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Categories Business Phone Systems Supported Business VoIP Supported Call Center Infrastructure (CCI) Supported Call Recording Supported Cloud Communication Platform Supported Cloud PBX Supported Communications Supported Experience Orchestration Supported SIP Trunk Supported UCaaS Supported Unified Communications Supported Vanity Phone Number Supported Video Conferencing Supported Virtual Phone Number Supported Web Conferencing Supported	Categories Business Phone Systems Supported
Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Show More Features Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Supported Event Triggered Recording Supported File Transfer Supported Instant Retrieval Supported On-Demand Recording Supported Recording Bookmarking Supported Scheduled Recording Supported Screen Activity Recording Supported Video Call Recording Supported Cloud PBX Features Call Recording Supported Call Routing Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Virtual Extensions Supported Web Conferencing Supported SIP Trunk Features Automatic Fail-over Routing Supported Call Data Records Supported Caller ID Supported Disaster Recovery Supported e911 Supported International Numbers Supported Multiple DID Options Supported PSTN Forwarding Supported Toll-Free Numbers Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Video Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Supported Web Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Supported	Business Phone Systems Features Call Logging Supported Call Monitoring Not Supported Call Recording Supported Call Routing Supported Employee Directory Not Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Not Supported Web Conferencing Not Supported
Integrations Make Supported Zapier Supported Bitrix24 Supported Box Supported Cal.com Not Supported Cognito Forms Supported Constant Contact Supported Electric Supported Halo Service Desk Supported HaloITSM Supported Kommo Supported Model Context Protocol (MCP) Supported PubNub Supported Salesforce Not Supported SmartAdvocate Supported Trelica Supported Workato Supported Zendesk Supported Zoho Desk Supported n8n Not Supported Show More Integrations View All 73 Integrations	Integrations Make Supported Zapier Supported Bitrix24 Not Supported Box Not Supported Cal.com Supported Cognito Forms Not Supported Constant Contact Not Supported Electric Not Supported Halo Service Desk Not Supported HaloITSM Not Supported Kommo Not Supported Model Context Protocol (MCP) Not Supported PubNub Not Supported Salesforce Supported SmartAdvocate Not Supported Trelica Not Supported Workato Not Supported Zendesk Not Supported Zoho Desk Not Supported n8n Supported Show More Integrations View All 8 Integrations
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