RetentionEngine vs. Totango Comparison


RetentionEngine	Totango	+	+
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About RetentionEngine lets you build a cancel flow that captures insights on why your customers are cancelling, works to retain them, and identifies trends across the lifeycles of your customers. Unhappy customers are your greatest source of learning! What didn't work and who didn't it work for? What could change their mind? Can you fix it? All questions that RetentionEngine will help you answer and optimize. 80% of customers report that a business could have done something to keep them before they cancelled. Your customers are your best source of marketing and they talk. If the experience of cancelling is bad, potential customers will hear about it. Churn is on the rise, but RetentionEngine saves you time and saves your revenue. We've done the hard work so you don't have to! Get started via a simple integration with your subscription platform. RetentionEngine is the only no-code, AI-powered, offboarding experience designed to save you customers, time, and revenue.	About Totango is a customer success platform built to help businesses streamline operations, drive retention, and scale revenue without limits. Designed for cross-functional teams, it unifies customer data, health insights, and engagement tools into one connected system. With flexible dashboards, automated workflows, and best-practice playbooks, teams can efficiently manage complex accounts and multi-product environments. Totango equips organizations to understand customer health in real time, proactively reduce churn, and deliver value at every stage of the journey. Its enterprise-grade security ensures data remains protected while teams execute at scale. As companies grow, Totango adapts with them, supporting thousands of customers through digital programs or high-touch strategies.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Merchants and businesses seeking for a solution to increase their customer retention rates and lifetime value	Audience Totango is built for customer success, sales, and revenue teams at growing or enterprise organizations that need scalable tools to reduce churn, improve retention, and accelerate customer value delivery
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $59 per month Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Easy to integrate. The user interface is clean and offers great customization in its dashboard. It helps to understand the customer better and help to deliver the best as they required. Cons It worked great for me. Nothing to share about cons.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information RetentionEngine Founded: 2020 www.retentionengine.com	Company Information Totango Founded: 2010 United States www.totango.com
Alternatives Churnfree	Alternatives Smaply
Replenit	Alida
Upzelo	EvaluationsHub
Chargebee Retention Chargebee	Gainsight
Raaft View All	ChurnZero View All
Categories AI Customer Success Supported Churn Prevention Supported Customer Retention Supported Customer Success Supported	Categories AI Customer Success Supported Customer Experience Supported Customer Revenue Optimization (CRO) Supported Customer Satisfaction Supported Customer Success Supported Experience Management Supported Marketing Automation Supported Product Analytics Supported
	Customer Success Features Account Alerts Not Supported Account Management Supported Communication Management Not Supported Customer Engagement Not Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported Show More Features Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Supported Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Supported Call Reporting Not Supported Complaint Monitoring Supported Feedback Collection Supported Survey Management Supported Experience Management Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Not Supported Survey Management Supported Text Analysis Not Supported Trend Analysis Supported Marketing Automation Features A/B Testing Not Supported Analytics / ROI Tracking Supported Artificial Intelligence Not Supported Content / Blogging Platform Not Supported Customizable CTAs Supported Drip Campaigns Supported Dynamic Content Supported Landing Pages / Web Forms Not Supported Lead Scoring Not Supported Sales Intelligence Supported Search Marketing Not Supported Segmentation Supported Social Marketing Not Supported Website Visitor Tracking Not Supported
Integrations AccessOwl Not Supported Amazon Redshift Not Supported Amazon S3 Not Supported Bold Subscriptions Supported Catalyst Not Supported Desktop.com Not Supported Dropbox Not Supported GTM Buddy Not Supported Google Cloud BigQuery Not Supported Grow Not Supported Hightouch Not Supported HubSpot CRM Not Supported MinIO Not Supported Recurly Supported SAP Marketing Cloud Not Supported Segment Not Supported Shopify Supported Zapier Not Supported Zendesk Not Supported Zuora Not Supported Show More Integrations View All 9 Integrations	Integrations AccessOwl Supported Amazon Redshift Supported Amazon S3 Supported Bold Subscriptions Not Supported Catalyst Supported Desktop.com Supported Dropbox Supported GTM Buddy Supported Google Cloud BigQuery Supported Grow Supported Hightouch Supported HubSpot CRM Supported MinIO Supported Recurly Not Supported SAP Marketing Cloud Supported Segment Supported Shopify Not Supported Zapier Supported Zendesk Supported Zuora Supported Show More Integrations View All 48 Integrations
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