SoundHound

SoundHound

SoundHound AI
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About

Retell AI is an advanced platform that enables businesses to build, test, deploy, and monitor AI-powered voice agents for seamless customer interactions. With features like call transfer, appointment scheduling, and knowledge base synchronization, it allows for the creation of lifelike conversations with minimal latency. The platform supports integration with various telephony systems and offers multilingual capabilities, making it suitable for global operations. Retell AI's scalable infrastructure ensures reliable performance, handling high call volumes efficiently. Additionally, it provides robust monitoring tools to analyze call performance and user sentiment, facilitating continuous improvement of voice agents.

About

SoundHound AI is a conversational AI platform for building and deploying voice-native AI agents across customer service, commerce, employee operations, automotive, and other enterprise use cases. Its OASYS platform, or Orchestrated Agent System, provides a unified environment for creating agents that can understand spoken interactions, perform tasks, and operate across digital and physical touchpoints. The platform combines voice AI, agent orchestration, business rules, guardrails, optional human assistance, and integrations with enterprise systems to support reliable end-to-end conversations. Organizations can deploy SoundHound agents for contact centers, digital assistants, IT and HR service desks, restaurant ordering, front-desk automation, outbound engagement, voice commerce, and in-vehicle experiences. Security features include layered policy controls, sensitive-data detection and masking, tenant isolation, encryption, access controls, and traceable agent decision logs.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses requiring a solution to integrate human-like AI voice into their products

Audience

Enterprises, customer experience teams, contact centers, operations groups, automotive companies, restaurants, financial institutions, healthcare organizations, retailers, and other businesses that want to automate voice and digital interactions with AI agents

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Good Website, dynamic and user friendly interface, Really hoped this was a sincere company but was disappointed.

Cons

  • The team is extremely unprofessional and arrogant.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Retell AI
Founded: 2023
United States
www.retellai.com

Company Information

SoundHound AI
Founded: 2005
United States
www.soundhound.com

Alternatives

Alternatives

Sensory Wake Word

Sensory Wake Word

Sensory, Inc.
Amazon Lex

Amazon Lex

Amazon
Dialogflow

Dialogflow

Google
Dialogflow

Dialogflow

Google

Categories

Categories

AI Voice Agents Supported
Speech Recognition Supported
Text to Speech Supported
Voice Bot Supported

Integrations

Operata Supported
Axis LMS Supported
Cloudonix Supported
ElectroNeek Supported
ElevenLabs Supported
Hamming Supported
Mercury 2 Supported
Motileo Supported
Nango Supported
Unavoidable CRM Supported
Workers by Delos Supported

Integrations

Operata Supported
Axis LMS Not Supported
Cloudonix Not Supported
ElectroNeek Not Supported
ElevenLabs Not Supported
Hamming Not Supported
Mercury 2 Not Supported
Motileo Not Supported
Nango Not Supported
Unavoidable CRM Not Supported
Workers by Delos Not Supported
Claim Retell AI and update features and information
Claim Retell AI and update features and information
Claim SoundHound and update features and information
Claim SoundHound and update features and information