Requestor vs. SmartTracker Comparison


Requestor Requestor Technologies	SmartTracker ASCI	+	+
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About Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests from email, phone, or chat. It’s easy and all in one place. Requestor collects everything in ticket form – from emails, phone calls and chat – for easy and transparent communication. Managing Requestor is so easy that you’ll master it within an hour or two. Even if it’s the first time you’re using this type of system. You can easily integrate Requestor with your CRM or ERP system, so you can manage everything from one place. We adapt to your needs. That’s why you can freely choose between a hosted cloud solution and an on-premises solution operating on your server. All functions are available in both scenarios.	About Proprietary software designed to provide PO line visibility and tracking from PO line issuance to PO line receipt. It provides a collaborative (vendors, expeditors, requestors, project managers) portal for material expediting/status. The system augments and extends PO Line details available in the client’s ERP. We can support barcode and label generation. The system is designed to be combined with service support for optimal supply chain management.
Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies looking for an adaptable Help desk solution for customer support and internal team requests	Audience Companies searching for a solution providing PO line visibility and tracking from PO line issuance to PO line receipt
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $40 per user per month Free Version Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Requestor Technologies Founded: 2013 Czech Republic www.requestor.com	Company Information ASCI www.ascillc.com/asci-smarttools
Alternatives BioShare BSI Systems	Alternatives TESI SCM TESISQUARE
Zendesk	Winddle
Infraon Helpdesk Infraon	SprintPay CargoSprint
OneDesk	Lightyear
SmartTracker ASCI View All	B2B Connex View All
Categories Help Desk Supported Service Request Management Supported	Categories Procurement Supported
Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported	Show More Features Procurement Features Asset Management Not Supported Auction Management Not Supported Bid Management Not Supported Budget Management Not Supported Catalog Management Not Supported Contract Management Not Supported Inventory Management Not Supported Invoice Processing Not Supported PunchOut Not Supported Purchase Order Management Supported Receiving Not Supported Requisitions & Approvals Not Supported Sourcing Management Not Supported Spend Management Not Supported Supplier Management Not Supported
Integrations No info available.	Integrations No info available.
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