Reponse vs. SoldLive Comparison


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About Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. One plan with no monthly fee and unlimited seats: a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, product review collection and moderation, each customer's tickets, reviews and points on the Shopify customer page, loyalty points and referrals, and a help center. The AI agents work from the first day: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, triage tickets and draft replies for the team, and moderate reviews and draft their answers. Every AI agent is free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, billed through Shopify within the monthly budget the merchant sets. Reponse works in English and French and installs from the Shopify App Store.	About Turn Facebook comments into sales with automated Shopify invoices, cart hold times, waitlists, overlays, and barcode scanning. Works on your FB page and group! Checkouts happen on your Shopify store, and Shopify draft orders are created for each invoice. No need to manage a 2nd sales, invoicing, and inventory system. Comment to checkout in under 60 seconds! Your shoppers don’t need to sign up for another system. They can view their carts and checkout right on your Shopify. Simple settings with no training required. Just connect your Facebook page and group. We even number all your products so you can start selling immediately. Show your shoppers exactly what to comment on. And display the price, picture, and options that are available vs out of stock. Dynamically update your overlays by scanning your products. Be spontaneous during your lives by scanning the products your shoppers want to see. Give your shoppers a certain number of hours or days to check out.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Shopify merchants and ecommerce support teams	Audience Businesses in need of a solution to manage and automate their Facebook store live sales
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $0.05/AI task $0.05 per AI task, with no monthly fee: unlimited seats, the shared inbox, human live chat, tickets, reviews, loyalty and referrals are included, and only the AI agents' work is billed. Every AI agent is free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, within the monthly budget you set. Billed through Shopify. Free Version Not Supported Free Trial Supported	Pricing $49 per month Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Reponse France reponse.ai	Company Information SoldLive United States getsoldlive.com
Alternatives Ticketline Bodanius	Alternatives CommentSold
Macha	Videeo CommentSold
Richpanel	MikMak MikMak, a SPINS company
ReplyDesk	Social Chat
Vertask View All	Confer With View All
Categories Customer Experience Supported Help Desk Supported	Categories Checkout Supported eCommerce Tools Supported Live Shopping Supported Shoppable Video Supported Social Commerce Supported
Show More Features Help Desk Features Alerts / Escalation Not Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Not Supported Document Storage Not Supported Email Integration Not Supported Incident Management Not Supported Interaction Tracking Not Supported IT Asset Management Not Supported Knowledge Base Not Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Not Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Not Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Not Supported Ticket Management Supported
Integrations Shopify Supported Facebook Not Supported View All 1 Integration	Integrations Shopify Supported Facebook Supported View All 2 Integrations
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