RepairDesk

RepairDesk

5.0 out of 5 stars
RepairDesk ServiceCenterSoft

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RepairDesk:

About

RepairDesk is a modern repair shop management software designed to automate operations for single-store, multi-store, franchise, and mail-in repair depot businesses. This highly customizable software serves many industry verticals including cell phone, computer, drone, electronic, watch & jewelry, shoe, small engine repairs, and more. Start using RepairDesk today to effortlessly track repair jobs, manage inventory, order stock, and streamline your repair store operations.
ServiceCenterSoft:

About

ServiceCenterSoft is a browser-based repair shop management system for service centers and workshops that repair phones, computers, home appliances, and other devices, including authorized warranty service. It organizes repair intake, customer and device records, estimates, due dates, technician work logs, job-linked parts requests and stock movements, payments, and completion certificates. Customers can review repair progress in a read-only portal and receive ready-for-pickup email and Telegram notifications. Managers can review technician output and branch activity, manage permissions by section, and share customer records across branches while keeping branch stock and statistics distinct. The system supports configurable forms and reference lists, daily backups, and interface and document options in Ukrainian, Russian, English, and German. It is delivered through a web browser; no local installation is required.
RepairDesk:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported
ServiceCenterSoft:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
RepairDesk:

Audience

Repair Shops
ServiceCenterSoft:

Audience

Repair shops and service centers that handle phones, computers, appliances, and other devices, including authorized warranty-service workshops, and need to manage repair jobs, parts, and customer records.
RepairDesk:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
ServiceCenterSoft:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
RepairDesk:

API

Offers API Not Supported
ServiceCenterSoft:

API

Offers API Not Supported
RepairDesk:

Screenshots and Videos

ServiceCenterSoft:

Screenshots and Videos

RepairDesk:

Pricing

$99.00/month/user
Lite +
1 User Account
75 tickets & invoices per month
Free Version Not Supported
Free Trial Supported
ServiceCenterSoft:

Pricing

€20/month
€20 per shop per month or €216 per shop per year.
Free Version Not Supported
Free Trial Supported
RepairDesk:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
ServiceCenterSoft:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
RepairDesk:

Pros & Cons from Real Users

Pros

  • Everything from the easy-to-use interface to the wealth of knowledge that is provided by RepairDesk even without the software subscription they tell you exactly how to make a successful business.

Cons

  • I guess the only downside is well I cant think of one.
RepairDesk:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
ServiceCenterSoft:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported
RepairDesk:

Company Information

RepairDesk
Founded: 2014
United States
www.repairdesk.co
ServiceCenterSoft:

Company Information

ServiceCenterSoft
Founded: 2016
Ukraine
www.servicecentersoft.com/en/
RepairDesk:

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ServiceCenterSoft:

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ServiceCenterSoft:
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ServiceCenterSoft:
RepairDesk:
ServiceCenterSoft:
RepairDesk:

Categories

CRM Supported
Help Desk Supported
HVAC Supported
Point of Sale Supported
Repair Shop Supported
ServiceCenterSoft:

Categories

Repair Shop Supported
RepairDesk:

Repair Shop Features

Barcode Support Supported
Billing & Invoicing Supported
CRM Supported
Intake Forms Supported
Inventory Management Supported
Parts Inventory Management Supported
Point of Sale (POS) Supported
Repair Tracking Supported
Work Order Management Supported

Appointment Reminder Features

Appointment Scheduling Supported
Calendar Management Supported
Call Reminders Not Supported
Email Reminders Supported
Online Booking Supported
Payment Reminders Supported
Recurring Appointments Supported
Rescheduling Supported
SMS Messaging Supported
Two-Way Messaging Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

HVAC Features

Billing & Invoicing Supported
Customer Database Supported
Dispatch Management Supported
Inventory Control Supported
Job Management Not Supported
Maintenance Scheduling Supported
Mobile Access Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Not Supported
Work Order Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Not Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Jewelry Store Management Features

Appraisal Management Not Supported
Commission Management Supported
Consignments Not Supported
Customer Purchase History Not Supported
Jewelry Design Not Supported
Marketing Management Supported
Multi-Store Management Supported
Pricing Management Supported
Repair Tracking Supported
Supplier Management Supported
Wholesaler Management Supported

Point of Sale Features

Barcode Scanning Supported
Commission Management Supported
Cryptocurrency Support Not Supported
Customer Account Profiles Supported
Discount Management Supported
eCommerce Integration Supported
Electronic Signature Supported
Gift Card Management Supported
Loyalty Program Supported
Multi-Location Supported
Restaurant POS Supported
Retail POS Supported
Returns Management Supported
RepairDesk:

Integrations

Mailchimp Supported
PayPal Supported
QuickBooks Online Supported
QuickBooks Online Advanced Supported
Square Appointments Supported
Square POS Supported
Square Payments Supported
Square for Retail Supported
Stripe Supported
Telegram Not Supported
Tyro EFTPOS Supported
Xero Supported
ServiceCenterSoft:

Integrations

Mailchimp Not Supported
PayPal Not Supported
QuickBooks Online Not Supported
QuickBooks Online Advanced Not Supported
Square Appointments Not Supported
Square POS Not Supported
Square Payments Not Supported
Square for Retail Not Supported
Stripe Not Supported
Telegram Supported
Tyro EFTPOS Not Supported
Xero Not Supported
RepairDesk:
Claim RepairDesk and update features and information
Claim RepairDesk and update features and information
ServiceCenterSoft:
Claim ServiceCenterSoft and update features and information
Claim ServiceCenterSoft and update features and information