Audience
Repair Shops
About RepairDesk
RepairDesk is a modern repair shop management software designed to automate operations for single-store, multi-store, franchise, and mail-in repair depot businesses. This highly customizable software serves many industry verticals including cell phone, computer, drone, electronic, watch & jewelry, shoe, small engine repairs, and more. Start using RepairDesk today to effortlessly track repair jobs, manage inventory, order stock, and streamline your repair store operations.
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Techs get GPS tracking, clock-in/out, and can snap before-and-after pics on-site.
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Digital Wrench
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AutoFluent
Get top-reviewed POS SHOP MANAGEMENT system with great customer service starting at $95/mo! No long-term contracts!
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Pricing
Starting Price:
$99.00/month/user
Pricing Details:
Lite +
1 User Account
75 tickets & invoices per month
1 User Account
75 tickets & invoices per month
Free Trial:
Free Trial available.
Integrations
Company Information
RepairDesk
Founded: 2014
United States
www.repairdesk.co
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
RepairDesk Frequently Asked Questions
RepairDesk Product Features
Appointment Reminder
Appointment Scheduling
Supported
Calendar Management
Supported
Email Reminders
Supported
Online Booking
Supported
Payment Reminders
Supported
Recurring Appointments
Supported
Rescheduling
Supported
SMS Messaging
Supported
Two-Way Messaging
Supported
Call Reminders
Not Supported
CRM
Calendar/Reminder System
Supported
Document Storage
Supported
Email Marketing
Supported
Internal Chat Integration
Supported
Lead Scoring
Supported
Marketing Automation Integration
Supported
Mobile Access
Supported
Quotes / Proposals
Supported
Segmentation
Supported
Social Media Integration
Supported
Task Management
Supported
Call Logging
Not Supported
Territory Management
Not Supported
HVAC
Billing & Invoicing
Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Control
Supported
Maintenance Scheduling
Supported
Mobile Access
Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Work Order Management
Supported
Job Management
Not Supported
Quotes / Estimates
Not Supported
Technician Management
Not Supported
Help Desk
Alerts / Escalation
Supported
Community Forums
Supported
Customizable Branding
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Automated Routing
Not Supported
Document Storage
Not Supported
Incident Management
Not Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Jewelry Store Management
Commission Management
Supported
Marketing Management
Supported
Multi-Store Management
Supported
Pricing Management
Supported
Repair Tracking
Supported
Supplier Management
Supported
Wholesaler Management
Supported
Appraisal Management
Not Supported
Consignments
Not Supported
Customer Purchase History
Not Supported
Jewelry Design
Not Supported
Point of Sale
Barcode Scanning
Supported
Commission Management
Supported
Customer Account Profiles
Supported
Discount Management
Supported
Electronic Signature
Supported
Gift Card Management
Supported
Loyalty Program
Supported
Multi-Location
Supported
Restaurant POS
Supported
Retail POS
Supported
Returns Management
Supported
eCommerce Integration
Supported
Cryptocurrency Support
Not Supported
Repair Shop
Barcode Support
Supported
Billing & Invoicing
Supported
CRM
Supported
Intake Forms
Supported
Inventory Management
Supported
Parts Inventory Management
Supported
Point of Sale (POS)
Supported
Repair Tracking
Supported
Work Order Management
Supported
RepairDesk Verified User Reviews
Write a Review-
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Not just the best software in the industry, but the best people running it!!" Edited 2023-07-05
Pros: Everything from the easy-to-use interface to the wealth of knowledge that is provided by RepairDesk even without the software subscription they tell you exactly how to make a successful business.
Cons: I guess the only downside is well I cant think of one.
Overall: My experience is unbelievable. Usman actually cares about you on a personal level trust me. If you have questions concerns anything they will be answered, and not by an assistant or another employee Usman will be there to answer. I saw a quote from him that every business owner should live by, "Make friends with your customers, period"
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