RemoteView

RemoteView

RSUPPORT Co. Ltd.
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About

RemoteView provides the easiest way to remotely access and control remote PCs and mobile devices, from anywhere in the world. RemoteView is a service that lets you remotely access your computers and mobile devices through your internet connection, regardless of time and place. You can easily control your computers and mobile devices in real-time in a quick and secure way. All you need to do is install the agent on your remote computers, Android devices, and servers. Record the remote control operation and use them for fault identification and management. Set the connection time for each user and let them connect only during the allowed time. Provides daily chart and detailed log data for remote control usage history. Block the registered domain and URL for additional security and privacy. IP/MAC address are stored to block unauthorized external access allowing access from the list only.

About

Zoho Assist, your all-in-one remote access solution, helps you to access and manage remote devices. Through a web-based on-demand remote support session, you can directly analyze and establish control over your overseas assets in just a few seconds. Zoho Assist is entirely cloud-based, so you can set up unattended remote access and keep tabs on your remote PCs, laptops, mobile phones, and servers effortlessly. Zoho Assist is compatible with all major firewalls and traverses smoothly through proxies. Start your technical support today with industry-standard, best-in-class SSL with 256-bit AES data security to protect your data from phishing and other malicious activities. 

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

IT team, datacenter managers, end users, work-from-home, smart workers

Audience

Outsourced information technology support, managed service provider support, and customer help desks.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$3.99/month/device
Standard : $3.99 / month / device
Enterprise : $6.50 / month / device
Server : Contact Us
Free Version Supported
Free Trial Supported

Pricing

$10.00/month/user
Offers flexible pricing model. Volume discounts are also available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.9 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.7 / 5
support 4.9 / 5

Reviews/Ratings

Overall 4.6 / 5
ease 4.9 / 5
features 4.4 / 5
design 4.7 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • I recommend this because it's hand and fast to get connected!!! if you are working from home, connection is very important!!! check for free demo.
  • Great interface and efficient in access. Our business/team meeting went smoothly because of this software!! Thanks :-)
  • New computer and had my friend help me set it up. I could not have done it without this software! It was so much help and wanna say thank you to the team :)
  • Used another product for years. Basic remote control is all I needed and they continue to up-sell and raise prices. I changed to RemoteView and haven't looked back.
  • This app actually does work!!

Cons

  • Deployment Complexity, Need To Simplify Remote Deployment Options For Administrators.
  • Complex Remote Printing Setup, Need To Simplify Remote Printing Configuration And Setup.
  • Inefficient Wake-On-Lan Configuration, Need To Simplify Wake-On-Lan Setup And Configuration.
  • Low-Bandwidth Performance, Need To Improve Performance In Low-Bandwidth Scenarios.
  • Incomplete Rome Monitoring, need to provide comprehensive monitoring tools for better oversight.

Pros & Cons from Real Users

Pros

  • Zoho Assist reach to customers efficiently. Further, Zoho Assist has a straightforward deployment option.
  • The platform's security measures, including end to end encryption & multi factor authentication, prioritize the confidentiality & integrity of remote sessions.
  • Zoho Assist is incredible because it handles very well the way in which I can connect remotely to different devices, the platform helps a lot with a service that allows you to connect remotely to various devices without any limit. One of the main features that I like about this platform is the way that I can remotely connect to different computers, since I can remotely connect with custom sessions or I can also remotely connect with an invitation on request, also, the invitations can also be sent using email, to facilitate the way you connect to a computer, just by opening a link, you can enter directly to a computer thanks to this platform. Another very positive thing about this platform is that you can access various devices, you can configure each mobile device computer so that you can connect to them unattended at any time, this function is very important since it allows you to connect to different computers without the need for pass the primary invitation process. Another quite positive thing about that platform is the great way in which you can transfer files, this file transfer is quite optimal since it allows you to transfer files from one computer device to another, the transfers are made in each remote connection you are making, I can transfer several files at the same time, in addition, all the files have an encryption system, which allows to increase the transfer security.
  • Zoho Assist has been an important platform when it comes to connecting remotely with our work team and also with other clients, the first feature that I liked about this platform is the great video quality offered in each remote transmission, This video quality has I have been able to correctly visualize each of the sections of the computer to which I am connecting, in addition, the audio transmission has also been very useful within this platform, since when I connect remotely to offer some type of support to my employees or to my clients, I can communicate with them immediately thanks to this very stable and perfect audio transmission. The second feature that I liked about this remote connection is that it allowed me to make all kinds of annotations, these annotations can be made on the entire screen of the computer monitor to which I am connected, the annotations are visible by all the participants of the remote connection , and they are visible in real time, so I can make annotations so that the other person can see them in real time. I also like that that platform allows me to use all the monitors connected to one computer, it has excellent multi-monitor support, so if I recently connected to a computer that has four monitors connected or two monitors, I can easily control each one of them to have a wide accessibility to the whole computer, this function is very important for each remote connection.
  • Zoho Assist is considered by me as one of the best services nowadays to connect remotely to any computer, the first feature that I like about this platform is that it fully synchronizes with all Zoho services, this way I can access all of them. the contacts that you have registered within the Zoho service, all the contacts registered there, may be used within this remote connection platform, to connect remotely to that contact on your computer. The second thing I like about this platform is that I can connect remotely to another computer where Tania is, but also through a request. This second way is quite deficient since when I need to connect to a computer or a client, I have to wait for that client requests that connection and I approve it within my computer, the connection will automatically be made and you will be able to manage my client's computer, I really love that my clients can request this access, since it provides them with more security and more confidence. The third feature that I like about this platform is that I can schedule remote sessions, this schedule is very important because when I need to connect to a client's computer, I send this schedule notification to their email, in addition, this function send reminders to Client to notify him that we will connect at a specific time or on a specific date, In addition, I loved the Instant Chat service, this Chat works live, so while making the remote connection I can communicate with my client who is inside from the other computer that I am connecting to, this Live Chat is fantastic, it allows me to interact in real time.

Cons

  • The aggressive nature of this tool brings satisfactory to users.
  • The interface while user friendly, might lack the sophistication of of more specialized remote support solutions.
  • The main negative aspect of this platform is in relation to the high consumption that it has between devices, the remote connection that runs on each computer is quite consuming, which sometimes causes users to be unable to perform other activities while a remote connection is active In addition, it is important to highlight that this remote connection increases its consumption when you are transferring large files between computers. Another negative aspect of this platform is that it does not have the annotation function, which is quite a serious problem, since users who connect to other computers will not be able to make annotations on the monitors of that computer to which they are connected, annotations it would serve to display specific things during remote connection, but unfortunately this feature is not available.
  • The main disadvantage that this platform has is with respect to what happens when the Internet connection is disabled during the remote connection, when this happens, the remote connection is automatically cancelled, and to return to the remote connection you will have to make this remote connection again , since this connection does not resume when the internet connection is connected again, this is a negative factor since if I am connected to a computer of my client, I would like to continue connected even if the internet connection has failed, like this the connection would remain and it would not waste my time making it again. The second negative thing about this platform is that it does not update automatically, in addition, there cannot be an update in progress while you are using the platform, this sometimes causes you to have to stop using the platform to update it and use the latest version. recent, I consider it a negative factor since it makes me lose time that I could use to make remote connections while the version is updated. The last negative feature of this platform is that my collection does not have integration with any type of social network, so if your main objective is to connect remotely with a client that you have obtained on your social networks, you have to transfer that client manually to your Zoho system, since you won't be able to connect remotely via the social network, there is currently no such integration.
  • One of the main negative points that this platform has is regarding file transfer, currently the limit to transfer files is 2 GB, it doesn't matter if you are using a paid plan or a free plan, in the same way the limit of file transfer will be the same, I consider that this limit is quite negative for all users, since on some occasions I have wanted to transfer many files simultaneously to another computer and I have not been able to since they exceed the 2 GB allowed. I consider that remote connections have great stability and are very positive, however, the file transfer provided during each remote connection is quite negative, I consider that it has to be optimized as soon as possible and extend this d2 GB transfer limit. records. The second negative thing about this platform is that the email templates it uses to send the invitations for the remote session schedules carried out are quite deficient and very unattractive, every time I have scheduled a remote session with a client and I have sent them the invitation by email, I have to correctly choose which one to use, since the templates currently within this platform are not attractive and cause the email sent to not be liked by the client, I hope they can integrate more attractive templates with different text sources and with different designs.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

RSUPPORT Co. Ltd.
Founded: 2001
South Korea
www.rview.com

Company Information

Zoho
Founded: 1996
India
www.zoho.com/assist/

Alternatives

Alternatives

Freshdesk

Freshdesk

Freshworks

Categories

Remote Desktop Supported
Remote Work Supported

Categories

Co-Browsing Supported
Customer Service Supported
Remote Desktop Supported
Remote Support Supported
Remote Work Supported
Screen Sharing Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Supported
Remote Wake Supported
User Management Supported

Remote Work Features

Collaboration Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Supported
Remote Wake Supported
User Management Supported

Remote Work Features

Collaboration Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Supported
Web Conferencing Not Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Screen Sharing Features

Annotations / Drawing Tools Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Supported
Remote Control Supported
Screen Capture Supported
Screen Mirroring Supported
Screen Recording Supported

Integrations

FirmScribe Not Supported
AgencyPlatform Not Supported
Freshdesk Not Supported
Google Workspace Not Supported
Incident IQ Not Supported
Jira Not Supported
Jira Service Management Not Supported
Jira Work Management Not Supported
ManageEngine ServiceDesk Plus Not Supported
Pipedrive Not Supported
QFloors Not Supported
ServiceNow Not Supported
Slack Not Supported
Truto Not Supported
VARStreet InstaQuote Not Supported
Zendesk Not Supported
Zoho CRM Not Supported
Zoho Desk Not Supported
Zoho Directory Not Supported
Zoho SalesIQ Not Supported

Integrations

FirmScribe Supported
AgencyPlatform Supported
Freshdesk Supported
Google Workspace Supported
Incident IQ Supported
Jira Supported
Jira Service Management Supported
Jira Work Management Supported
ManageEngine ServiceDesk Plus Supported
Pipedrive Supported
QFloors Supported
ServiceNow Supported
Slack Supported
Truto Supported
VARStreet InstaQuote Supported
Zendesk Supported
Zoho CRM Supported
Zoho Desk Supported
Zoho Directory Supported
Zoho SalesIQ Supported
Claim RemoteView and update features and information
Claim RemoteView and update features and information
Claim Zoho Assist and update features and information
Claim Zoho Assist and update features and information