SecureDesk

SecureDesk

Rubix Technology
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About

Relay is the cloud platform for frontline teams. Tailored for frontline teams, Relay is an innovative platform that combines hardware, cloud software, and mobile connectivity. Relay bridges the gaps between devices and languages, offering a seamless communication experience nationwide, making it easier than ever to connect with others. Relay’s platform ensures frontline team safety with emergency alerts, real-time location, two-way communication, and a commitment to brand safety compliance. Relay’s platform is your path to team optimization, offering operational insights that enable your team to work smarter and achieve greater efficiency. Bulky and slow, radios can only communicate with other radios and range limitations can leave team members out of reach. Distracting and sometimes dangerous, phones require your head down, focused on a screen, and cannot communicate with two-way radios.

About

SecureDesk is a self-hosted remote support and device management platform for Windows environments, built so the operator's own infrastructure, not a third-party cloud sits in the middle of every session. It supports two connection modes: attended sessions for real-time, on-demand remote assistance where the end user is present to approve the connection, and unattended access for managing devices that aren't actively staffed, such as servers or kiosks. For deeper troubleshooting, technicians can drop into a SYSTEM-level shell to run administrative commands directly on the endpoint. The core of its design is the encryption model: both the technician's console and the remote endpoint generate their own AES-256-GCM keys, and endpoints connect outbound-only. The self-hosted relay that brokers each session only ever forwards ciphertext it holds no key for, so even the relay operator can't see or decrypt session content.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Frontline teams searching for a solution to connect their team, improve safety, and boost performance

Audience

IT support teams, help desks, and managed service providers (MSPs) responsible for Windows environments — anyone doing remote troubleshooting or device management who wants to avoid routing session data through a third-party cloud. It's a strong fit for organizations in privacy- and compliance-sensitive industries (healthcare, finance, legal, government) where visibility into remote-support traffic is a real security concern, since the relay itself can't decrypt session content. It also suits solo technicians and small IT shops via the free tier (one technician, three devices), as well as larger teams needing unattended access to unstaffed devices like servers and kiosks.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Relay
United States
relaypro.com

Company Information

Rubix Technology
Founded: 2012
United States
www.rubixtechnology.com

Alternatives

Relay

Relay

Relay Network

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Switch Labs
HelpWire

HelpWire

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Relay

Relay

Relay Technologies
BlueRelay

BlueRelay

Indellient

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Integrations

Slack

Integrations

Slack
Claim Relay and update features and information
Claim Relay and update features and information
Claim SecureDesk and update features and information
Claim SecureDesk and update features and information