SecureDesk

SecureDesk

Rubix Technology
Relay SecureDesk

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Relay:

About

Relay is the cloud platform for frontline teams. Tailored for frontline teams, Relay is an innovative platform that combines hardware, cloud software, and mobile connectivity. Relay bridges the gaps between devices and languages, offering a seamless communication experience nationwide, making it easier than ever to connect with others. Relay’s platform ensures frontline team safety with emergency alerts, real-time location, two-way communication, and a commitment to brand safety compliance. Relay’s platform is your path to team optimization, offering operational insights that enable your team to work smarter and achieve greater efficiency. Bulky and slow, radios can only communicate with other radios and range limitations can leave team members out of reach. Distracting and sometimes dangerous, phones require your head down, focused on a screen, and cannot communicate with two-way radios.
SecureDesk:

About

SecureDesk is a self-hosted remote support and device management platform for Windows environments, built so the operator's own infrastructure, not a third-party cloud sits in the middle of every session. It supports two connection modes: attended sessions for real-time, on-demand remote assistance where the end user is present to approve the connection, and unattended access for managing devices that aren't actively staffed, such as servers or kiosks. For deeper troubleshooting, technicians can drop into a SYSTEM-level shell to run administrative commands directly on the endpoint. The core of its design is the encryption model: both the technician's console and the remote endpoint generate their own AES-256-GCM keys, and endpoints connect outbound-only. The self-hosted relay that brokers each session only ever forwards ciphertext it holds no key for, so even the relay operator can't see or decrypt session content.
Relay:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
SecureDesk:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Relay:

Audience

Frontline teams searching for a solution to connect their team, improve safety, and boost performance
SecureDesk:

Audience

IT support teams, help desks, and managed service providers (MSPs) responsible for Windows environments — anyone doing remote troubleshooting or device management who wants to avoid routing session data through a third-party cloud. It's a strong fit for organizations in privacy- and compliance-sensitive industries (healthcare, finance, legal, government) where visibility into remote-support traffic is a real security concern, since the relay itself can't decrypt session content. It also suits solo technicians and small IT shops via the free tier (one technician, three devices), as well as larger teams needing unattended access to unstaffed devices like servers and kiosks.
Relay:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
SecureDesk:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Relay:

API

Offers API Supported
SecureDesk:

API

Offers API Not Supported
Relay:

Screenshots and Videos

SecureDesk:

Screenshots and Videos

No images available
Relay:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
SecureDesk:

Pricing

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Version Supported
Free Trial Not Supported
Relay:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
SecureDesk:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Relay:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
SecureDesk:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Relay:

Company Information

Relay
United States
relaypro.com
SecureDesk:

Company Information

Rubix Technology
Founded: 2012
United States
www.rubixtechnology.com
Relay:

Alternatives

Relay

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Relay Network
SecureDesk:

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BlueRelay

BlueRelay

Indellient
SecureDesk:
Relay:
SecureDesk:
Relay:

Categories

Team Communication Supported
SecureDesk:

Categories

Remote Support Supported
SecureDesk:

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported
Relay:

Integrations

Slack Supported
SecureDesk:

Integrations

Slack Not Supported
Relay:
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SecureDesk:
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