Raaft vs. Topbox Comparison


Raaft	Topbox Topbox, Inc.	+	+
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About Raaft helps SaaS companies reduce churn and collect better feedback from customers. When your subscribers hits ‘Cancel’, Raaft steps in with a no-code retention flow. You can ask subscribers why they’re leaving and offer custom responses to get them to stick around longer. You can also collect better feedback and get higher-quality analysis to build a better product.	About Customer experience insights are found in everyday customer interactions with your company. Phone calls, chat sessions, emails, product reviews, Facebook, Instagram and Twitter posts, Reddit conversations, and SMS exchanges are all filled with unsolicited, unstructured feedback. With Topbox's omnichannel analytics platform, companies are able to quickly identify the issues that interfere with sales, customer churn, and higher support and product costs. Topbox's powerful aggregation, normalization, redaction, sentiment analysis, rule-based and AI-driven classification models provide clients with actionable insights without costly professional services agreements. Unlock the insights within your customer interactions, with Topbox.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Subscription based web apps	Audience Enterprise, Fortune 500, and Mid-market CMOs, COOs and Chief Customer Officers
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos No images available	Screenshots and Videos No images available
Pricing Free Free Version Supported Free Trial Supported	Pricing Consumption-based model, based on the number of customer interactions that are processed annually Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Raaft Founded: 2018 United States www.raaft.io	Company Information Topbox, Inc. United States topbox.io
Alternatives Churn Solution	Alternatives Qualtrics Customer Experience Qualtrics
Churnkey	zenloop
Rezup Vindrose sp. z o.o.;	involve.ai
RetentionEngine	UserIQ
CustomerGauge View All	Feedbackly View All
Categories Churn Prevention Supported Customer Retention Supported Customer Success Supported	Categories Churn Prevention Supported Customer Experience Supported
Show More Features Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Not Supported Customer Engagement Not Supported Customer Lifecycle Management Not Supported Health Score Supported Onboarding Not Supported Revenue Management Supported Usage Tracking / Analytics Not Supported Win / Loss Analysis Not Supported	Show More Features Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported
Integrations Apptentive Not Supported Baremetrics Supported Bazaarvoice Not Supported Chargebee Supported Facebook Not Supported Five9 Not Supported Instagram Not Supported LivePerson Not Supported Medallia Not Supported NiCE CXone Mpower Not Supported Oracle Sales Not Supported Qualtrics Customer Experience Not Supported Quiq Not Supported Salesforce Not Supported Stripe Supported Show More Integrations View All 6 Integrations	Integrations Apptentive Supported Baremetrics Not Supported Bazaarvoice Supported Chargebee Not Supported Facebook Supported Five9 Supported Instagram Supported LivePerson Supported Medallia Supported NiCE CXone Mpower Supported Oracle Sales Supported Qualtrics Customer Experience Supported Quiq Supported Salesforce Supported Stripe Not Supported Show More Integrations View All 23 Integrations
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