RISE Remote Support

RISE Remote Support

RISE Technologies
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About

From the occurrence of the problem to the storage of the jointly developed solution in the knowledge database - with RISE Remote Support you can map your entire support process on one platform. Structured, clear and understandable for everyone involved at all times. Regardless of whether you use desktop PCs, laptops, smartphones or smart glasses - RISE Remote Support runs on all your end devices. Whether videos, photos, PDFs, 3D objects or other files, whether created in the field or uploaded from other systems, share exactly the documents with your employees or customers that you need to solve the problem. Voice messages have become an important part of today's communication. They sometimes replace tiresome typing, serve as a local ear and are an important part of problem identification and solution. A picture says more than 1000 words - a edited picture even more. With our image editor you can refine your photos quickly and easily.

About

Remote access tools can be messy—different clients, unmanaged credentials, and no clear visibility. Remote Desktop Manager changes that. It centralizes all your remote connections in one place, with support for RDP (Remote Desktop Protocol), SSH (Secure Shell), Telnet, VPNs (Virtual Private Network), and many other protocols. Users get cross-platform access from Windows, macOS, Linux, and mobile. Sessions can be launched in 1 click, while credentials are stored in shared or personal vaults. All activity is tracked, and role-based access control ensures least-privilege enforcement. The Remote Connection & IT Management package enhances RDM with Devolutions Gateway for secure, just-in-time tunnels; Hub or Server for credential storage; and session audit logs to meet compliance requirements. Everything integrates seamlessly through RDM’s interface. It’s a streamlined, policy-driven solution for IT teams that want full control over remote access without bouncing between tools.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Mid-sized companies searching for a Remote Support solution to support service employees

Audience

For MSPs, IT professionals & helpdesk technicians who need to share remote connections and privileged passwords with other team members.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$30/month/user
Starter Pack (up to 5 users): $25 USD/month/user
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.7 / 5
ease 4.4 / 5
features 4.8 / 5
design 4.5 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • Can highly recommend this for server and password management for bigger companies - Easy to use and install
  • Make a connection with remote desktops immediately and access all passwords. With many integrations you can make it more powerful also AI support will make it more effective. Centralized use makes it very easy.
  • RDM has been a goto for over 8 years now, however, with the release of PAM on Devolutions server, this has upped our game in providing a seamless RDM experience with PAM integration.
  • Swiss Army Knife of Tools for SysAdmin, a great tool, which includes all the management tools in a single application for System Administration, especially like the SSH and RDP for managing all remote servers from single pain of glass.
  • I like the way this software has the all in one solution i need for any remote desktop connections and scripting like PowerShell.

Cons

  • Not ideal for small companies - People with little to none it skills shouldn’t use this
  • There is no cons for me. Maybe startup can be more fast
  • Better Session (RDP) and Password viewing is needed to ease and use for each scenario. We need to be able to launch RDP sessions with out requiring approval, however, a password exposure in PAM needs this approval and eyes on it.
  • Pricing could be cheaper! But all VMware vExperts get it for free!
  • The software is quite big in terms of functionality so at some times it might be hard to find the correct functionality needed.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

RISE Technologies
Founded: 2016
Germany
rise-rs.de/produkt/

Company Information

Devolutions
Founded: 2004
Canada
devolutions.net/remote-desktop-manager

Alternatives

Alternatives

AnyDesk

AnyDesk

AnyDesk Software
SecureCRT

SecureCRT

VanDyke Software
Remo

Remo

Pilixo

Categories

Categories

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

IT Management Features

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Integrations

Azure Key Vault
Azure Virtual Desktop
BeyondTrust Password Safe
Bitvise
Bitwarden
Cerby
Delinea Secret Server
Devolutions Gateway
Devolutions PAM
Devolutions Server
Double
HashiCorp Vault
KeePass
Keeper Security
Lansweeper
LastPass
Microsoft Entra ID
RoboForm
TeamViewer
Windows Admin Center

Integrations

Azure Key Vault
Azure Virtual Desktop
BeyondTrust Password Safe
Bitvise
Bitwarden
Cerby
Delinea Secret Server
Devolutions Gateway
Devolutions PAM
Devolutions Server
Double
HashiCorp Vault
KeePass
Keeper Security
Lansweeper
LastPass
Microsoft Entra ID
RoboForm
TeamViewer
Windows Admin Center
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