KACE by Quest vs. SmartDeploy Comparison


KACE by Quest Quest Software	SmartDeploy	+	+
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About KACE® by Quest supports your unified endpoint management (UEM) strategy by helping you discover and track every device in your environment, automate administrative tasks, keep compliance requirements up-to-date and secure your network from a range of cyberthreats. Discover, manage and secure all your endpoints from one console as you co-manage your traditional and modern endpoints, including Windows, Mac, Linux, ChromeOS, and iOS and Android devices. KACE is a Unified Endpoint Management solution that offers a single point of control for managing IT systems across the entire organization, inside or outside your network. This comprehensive solution takes the stress out of keeping devices secure and compliant so you can do more.	About SmartDeploy is a leading provider of modern endpoint management solutions. With a flexible layered architecture, IT can achieve centralized, single-image management to support 50 - 50,000 endpoints. SmartDeploys award-winning technology combines the best of progressive solutions like SCCM, centralized solutions like VDI and legacy imaging solutions like Ghost, without the common drawbacks. More than 3,000 organizations trust SmartDeploy to deploy and manage their end user devices. With over 1500 ready-to-use driver packs from top manufacturers, SmartDeploy helps streamline your disk cloning for remote and in-house employees.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Designed for those seeking simplified total endpoint management: Inventory, service desk, asset management, license compliance, security, mobility, and more. 50 devices? 50,000? KACE does that.	Audience IT teams that manage 50 to 50,000 Windows machines
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing As low as $3/mo/device Please contact Quest sales for additional pricing details and options. Free Version Supported Free Trial Supported	Pricing $1020/50 machines Free, fully-functioning trial is available at the download on our website. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 4.5 / 5 features 4.5 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 4.6 / 5 design 4.5 / 5 support 4.7 / 5 Read all reviews
Pros & Cons from Real Users Pros Great Support. Easy to setup and get running. Once it is working there is nothing to worry about. Always new features coming. Great all in one solution. Excellent reporting. Easy to use. Everything I need in a few clicks. Interface clear. All modules are included, no hidden costs. Cons Steep learning curve - it really pays to understand the software. Does lack some nice features, but always being upgraded. Can be a little confusing. Some resources missing, like chatbot, hint in fields on form and more colors themes.	Pros & Cons from Real Users Pros -Very easy to deploy images across various machines despite hardware differences. -Extremely easy to set up and use. -Driver packs are updated with almost all models. -The cloud deploying option is wonderful. -1 month trial with all features -Customer service and Sales teams are very helpful and supportive. - Easy to learn and use for imaging units. - Cloud integration allows us to image units in the filed, where we could not before. - Application Packs are very handy for rolling out software quickly. - And Platform Packs make sure we have the latest drivers and firmware on a newly imaged unit as well as a unit already deployed. Setup process was very easy and quick. Their site has tons of documentation and videos on how to get the product setup. Smart deploy cut down our imaging and setup times to a fifth of what it was before. Combined with WDS our imaging process from start to finish takes 15 minutes. Driver packs make deployment easy. Single gold image is all that is needed. Easy to customize answer file. Easy to create application packs. • Quick Golden Image Setup • Easy to Deploy local or Remote • No more manual Sysprep • Mgmt. of all machines in once location • Driver Packs deploy with EASE!!!! Cons -The user interface needs an update I guess. It looks a bit old-fashioned. -Lack of proper documentation. -Deploying your Anti Virus through your golden image is a little bit challenging. - No Single Management console if you have multiple servers as deployment servers (This feature was not available and was disclosed when we purchased). - Also no sync option for when you update an image to push it to a multiple server deployment setup (Really wish this were an option). - Custom Application Packs are a little tricky to build (But can be done). - Not ALL Platform Packs are the latest available drivers and firmware (But for the most part they are). Wish there was a way for multiple admins to be signed into SD at once on the same server. Nothing really. Would like more available pre-packaged apps. • More Built in Application Packs • No Cloud Mgmt. Tool (Hopeful in coming releases)
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Quest Software Founded: 2001 United States www.quest.com/kace/	Company Information SmartDeploy Founded: 2008 United States www.smartdeploy.com
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Categories Change Management Supported Disk Imaging Supported Endpoint Management Supported Endpoint Protection Supported Help Desk Supported IoT Supported IT Asset Management Supported IT Management Supported IT Security Supported IT Service Supported ITSM Supported License Management Supported Mobile Device Management (MDM) Supported Patch Management Supported Reporting Supported Software Asset Management (SAM) Supported Software Deployment Supported System Monitoring Supported Unified Endpoint Management (UEM) Supported	Categories Disk Cloning Supported Disk Imaging Supported Endpoint Management Supported IT Asset Management Supported IT Management Supported Software Asset Management (SAM) Supported Software Deployment Supported
Disk Imaging Features Backup Scheduling Not Supported Bare-Metal Restore Supported Compression Supported Differential Backup Not Supported Disk Cloning Supported Encryption Supported Image Deployment Supported Incremental Backup Not Supported Web Access / Restoration Supported IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Supported Depreciation Management Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Supported Requisition Management Supported Supplier Management Not Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Not Supported Hardware Inventory Supported IT Budgeting Supported License Management Supported Patch Management Supported Remote Access Not Supported Scheduling Not Supported Software Inventory Supported User Activity Monitoring Not Supported Show More Features Change Management Features Approval Workflow Supported Audit Trail Supported Automated Notifications Not Supported Change Calendar Not Supported Change Planning Supported Compliance Management Not Supported Prioritization Supported Release Management Supported Task Management Supported Tracking & Reporting Not Supported Training Management Supported Endpoint Protection Features Activity Log Supported Antivirus Not Supported Application Security Supported Behavioral Analytics Not Supported Device Management Supported Encryption Not Supported Signature Matching Not Supported Web Threat Management Not Supported Whitelisting / Blacklisting Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Security Features Anti Spam Not Supported Anti Virus Not Supported Email Attachment Protection Not Supported Event Tracking Supported Internet Usage Monitoring Not Supported Intrusion Detection System Not Supported IP Protection Not Supported Spyware Removal Not Supported Two-Factor Authentication Supported Vulnerability Scanning Supported Web Threat Management Not Supported Web Traffic Reporting Not Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Supported Problem Management Supported Project Management Supported Release & Deployment Management Not Supported Self Service Portal Supported IoT Features Application Development Not Supported Big Data Analytics Not Supported Configuration Management Not Supported Connectivity Management Not Supported Data Collection Supported Data Management Supported Device Management Not Supported Performance Management Not Supported Prototyping Not Supported Visualization Not Supported License Management Features Automatic SKU Recognition Supported Central LM Server Supported Copy Protection Supported History Tracking Supported Node Management Supported Online Activation Not Supported Portable License Supported Sarbanes-Oxley Compliance Supported Timing Rights Not Supported Trial License Supported Mobile Device Management (MDM) Features Automatic Device Recognition Supported Data Management Not Supported Deployment Management Supported Inventory Management Supported Maintenance Utilities Supported Procurement Management Not Supported Remote Update / Installation Supported Software Management Supported Synchronization Management Not Supported Wireless Network Support Not Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Supported Custom Patches Supported Dashboard Supported Network Wide Management Supported Patch Prioritization Supported Patch Testing Supported Remote Access/Control Supported Vulnerability Scanning Supported Reporting Features Customizable Dashboard Supported Data Source Connectors Supported Drag & Drop Supported Drill Down Supported Email Reports Not Supported Financial Reports Not Supported Forecasting Not Supported Marketing Reports Not Supported OLAP Not Supported Report Export Supported Sales Reports Not Supported Scheduled / Automated Reports Supported System Monitoring Features Alerts / Notifications Supported Antivirus Management Not Supported Data Backup / Recovery Not Supported Device Monitoring Supported Inventory Management Not Supported Patch Management Supported Policy-based Automation Supported Remote Monitoring Supported Reporting / Analytics Supported Risk Analysis Supported Server Monitoring Supported Service Configuration Management Supported	Disk Imaging Features Backup Scheduling Not Supported Bare-Metal Restore Not Supported Compression Not Supported Differential Backup Not Supported Disk Cloning Supported Encryption Not Supported Image Deployment Supported Incremental Backup Not Supported Web Access / Restoration Not Supported IT Asset Management Features Asset Tracking Supported Audit Management Not Supported Compliance Management Not Supported Configuration Management Supported Contract/License Management Not Supported Cost Tracking Not Supported Depreciation Management Not Supported Inventory Management Not Supported IT Service Management Supported Maintenance Management Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Not Supported IT Management Features Capacity Monitoring Not Supported Compliance Management Not Supported Event Logs Not Supported Hardware Inventory Supported IT Budgeting Not Supported License Management Not Supported Patch Management Supported Remote Access Not Supported Scheduling Supported Software Inventory Not Supported User Activity Monitoring Not Supported
Integrations Apple Business Essentials Supported Azure Marketplace Supported Box Not Supported Dropbox Not Supported Google Supported Google Drive Not Supported Microsoft 365 Supported Microsoft Authenticator Supported Microsoft Azure Supported Microsoft OneDrive Not Supported Nutanix AHV Supported Quest LiteSpeed for SQL Server Supported VMware ESXi Supported Workspace ONE Supported Show More Integrations View All 10 Integrations	Integrations Apple Business Essentials Not Supported Azure Marketplace Not Supported Box Supported Dropbox Supported Google Not Supported Google Drive Supported Microsoft 365 Not Supported Microsoft Authenticator Not Supported Microsoft Azure Not Supported Microsoft OneDrive Supported Nutanix AHV Not Supported Quest LiteSpeed for SQL Server Not Supported VMware ESXi Not Supported Workspace ONE Not Supported Show More Integrations View All 4 Integrations
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