Simplesat

Simplesat

Pronto Holdings
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About

Your reputation is essential to your business growth. But you have to be better than “good”. Your customers have to believe you’re the best. To do that, you have to provide excellent service. Customer satisfaction software can provide you the insight you need to elevate your customer service. QDS customer satisfaction software gives you a clear picture of your company’s performance on a clean, visual dashboard. Filter reports to identify unhappy clients and poor company performers. QDS customer satisfaction software gives you the tools you need to conduct proactive and constructive employee reviews and training. Track employee performance, and see what areas where they excel and struggle. No news isn’t always good news! If clients aren’t responding to your feedback requests, there may be a problem. Get alerted to negative feedback, low-quality scores, and missing responses through QDS's customer satisfaction software.

About

Simplesat is the fun and easy way to collect CSAT (Customer Satisfaction), CES (Customer Effort Score), and NPS (Net Promoter Score) feedback. Collect customer satisfaction directly through ConnectWise, Zendesk, Autotask, Salesforce, Intercom, Freshdesk, HubSpot, or any other helpdesk. You can also add and send the customer survey on your email signature, or send it directly from Simplesat. All your feedback ends up in one place - making it easy to analyze and take action!

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Customer Satisfaction solution for companies

Audience

- IT Service Providers (MSPs) , Technology companies with customer service teams - Companies using helpdesks such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, ConnectWise or Autotask

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$29 per month
Free Version Supported
Free Trial Not Supported

Pricing

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.5 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • I like many things about Simplesat. First, this product is seamless to deploy and use. It comes with great features that makes researching and collecting feedback seamless. With the provision of templates, launching a survey as well as understanding how to manage the tool becomes easy.
  • I like that Simplesat is easy to deploy and that the many features does not translate to high cost. Using Simplesat is easy and thanks to the many templates, creating and managing surveys is seamless. The tool makes analysis of data easy as well.

Cons

  • With Simplesat, I have had no issues and it works perfectly. All the features are in place and works seamlessly
  • I have had no bad experiences with Simplesat. It works perfectly and no issues whatsoever. At least I haven't experienced them.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Quality Driven Software
United States
qualitydrivensoftware.com

Company Information

Pronto Holdings
Founded: 2016
United States
www.simplesat.io

Alternatives

Alternatives

BizRatings

BizRatings

BizRatings.com
FeedbackRIG

FeedbackRIG

LogicInflux
Expressyon

Expressyon

DYMENSION

Categories

Categories

Customer Feedback Supported
NPS Supported
Survey Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Not Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Not Supported
Survey Management Supported

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Question Library Not Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported

Integrations

AWeber Not Supported
CodeTwo Email Signatures 365 Not Supported
Dropbox Not Supported
Exclaimer Not Supported
Freshdesk Not Supported
HappySat Not Supported
HubSpot Service Hub Not Supported
Jira Service Management Not Supported
Keap Not Supported
Maileon Not Supported
Microsoft Teams Not Supported
RangerMSP Not Supported
Salesforce Not Supported
Service Autopilot Supported
Signature 365 Not Supported
Spiceworks MSP Not Supported
Syncro Not Supported
Workers by Delos Not Supported
Wufoo Not Supported
Zapier Not Supported

Integrations

AWeber Supported
CodeTwo Email Signatures 365 Supported
Dropbox Supported
Exclaimer Supported
Freshdesk Supported
HappySat Supported
HubSpot Service Hub Supported
Jira Service Management Supported
Keap Supported
Maileon Supported
Microsoft Teams Supported
RangerMSP Supported
Salesforce Supported
Service Autopilot Not Supported
Signature 365 Supported
Spiceworks MSP Supported
Syncro Supported
Workers by Delos Supported
Wufoo Supported
Zapier Supported
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