Qualaroo

Qualaroo

ProProfs
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About

Customer & User Feedback Software. Survey visitors on your website or app with Qualaroo Nudges™. Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel. Qualaroo responses are 10x more valuable than email surveys because they catch your visitor in real-time, with context. When you ask questions right on your site or app, the responses are of higher value. You can determine exactly when and who the survey targets. Target your customers based on specific actions, behavioral patterns, events, locations, browser cookies, or data streamed from your applications.

About

ciopulse is the only Net Promoter-based customer feedback platform built specifically for IT service management. Where traditional 1-to-5 satisfaction surveys invite default ratings and 5 percent response rates, ciopulse uses NPS micro-surveys triggered the moment a ticket is resolved. The platform integrates natively with ServiceNow, Zendesk, Jira Service Management, BMC Remedy, and Freshservice. Out of the box, ciopulse provides NPS trend dashboards by team and agent, productivity impact reporting in lost minutes, and benchmark comparisons between internal IT and managed service providers. PulseAI surfaces themes from open-text comments automatically. ciopulse is a ServiceNow Select Partner with a certified Store app, ensuring clean install, automatic upgrades, and data residency inside the customer's ServiceNow instance.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

User researchers and UX designers

Audience

IT service management leaders (CIOs, IT Directors, Service Desk Managers, ITSM Architects) inside mid-market and enterprise organisations across all industries, plus managed service providers measuring satisfaction for their enterprise clients.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$64/Month 20% off
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.6 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ProProfs
Founded: 2010
United States
qualaroo.com

Company Information

ciopulse
Founded: 2013
Australia
www.cio-pulse.com

Alternatives

Alternatives

Emotics

Emotics

Adoreboard

Categories

Categories

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Journey Mapping Tools Features

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX Features

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Integrations

Anecdote
Chattermill
Decibel
Easyflow
Emailable
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
Kapiche
Optimizely One
Piwik PRO
Rippling
Salesforce
ServiceNow
Slack
Tableau
Thinkific
VisitorTrack
Wufoo
Zapier

Integrations

Anecdote
Chattermill
Decibel
Easyflow
Emailable
HubSpot CRM
HubSpot Customer Platform
Jira Service Management
Kapiche
Optimizely One
Piwik PRO
Rippling
Salesforce
ServiceNow
Slack
Tableau
Thinkific
VisitorTrack
Wufoo
Zapier
Claim Qualaroo and update features and information
Claim Qualaroo and update features and information
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Claim ciopulse and update features and information