Qualaroo

Qualaroo

ProProfs
+
+

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About

Customer & User Feedback Software. Survey visitors on your website or app with Qualaroo Nudges™. Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel. Qualaroo responses are 10x more valuable than email surveys because they catch your visitor in real-time, with context. When you ask questions right on your site or app, the responses are of higher value. You can determine exactly when and who the survey targets. Target your customers based on specific actions, behavioral patterns, events, locations, browser cookies, or data streamed from your applications.

About

Improve customer experience by listening and acting on their feedback. Measure NPS (Net Promoter Score), CSAT, CES or ask your own questions. Run survey once, setup recurring surveys or collect transactional feedback. Easily gather employee insights at scale and share one-click reports with your team. Run Candidate Experience, Employee Satisfaction surveys, Training Evaluation, Knowledge Tests and more. Improve UX and features of your website, app or product. Launch website surveys on your own, without IT involement and get immediate answers to your product questions, within few hours from deploy. Validate product or service ideas, discover insights about your target audience, get opinion and feedback on your ideas. Dig deeper with advanced segmentation. Voting, knowledge tests, psychological assessments, forms and quizes. Surveys for academic or healthcare purposes. Startquestion will help you on every part of the project.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

User researchers and UX designers

Audience

Survey solution for companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$64/Month 20% off
$ 0.40
per Response/month
(billed monthly)

More discount on annual billing
Free Version Supported
Free Trial Supported

Pricing

$49 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.6 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • It comes with IBM-powered AI Watson Sentiment Analysis that analyzes feedback and turns it into qualitative data. It makes it easy for us to assess verbatim feedback. Plus, it has a variety of survey templates which makes it easy for us to just pick one survey, customize it, and publish on our website.
  • Qualaroo's freeform text answer options allow our customers to express themselves without restraint, this is much needed for our business to improve our services.
  • Qualaroo is definitely better than its competitors in terms of how quickly you can set it up on your website and it doesn't affect your website speed also. Its AI-powered analytics and reports are really helpful. Its geo and event targeting feature let you collect feedback from the right people at the right time.
  • Qualaroo is a customer and user feedback software that lets you collect valuable feedback from users and website visitors in real-time. Their IBM Watson feature is just amazing because it enables you to analyze collected feedback automatically. It is pretty handy while evaluating lengthy feedback as well as comments by making sense of them.
  • Simple to set up and launch. No code. Just a point-and-click dashboard. We use Salesforce, and Qualaroo integrated right away with it. The surveys felt like a part of our system, branded with our logo and colors.

Cons

  • They should include a little more features in the free trial version. I have nothing more to say, just filling the space right now.
  • As we dived deeper into exploring the software, there were so many features to choose from many more customization options that it seemed overwhelming for a brief period of time, but the basic templates are easy to understand and we have been using them since then.
  • User sentiments analysis reports can be better and detailed. A deeper analysis of user sentiments will definitely help businesses to convert more.
  • The design section and features have to be updated, especially reporting.
  • Qualaroo could do with more survey templates. We saw about a dozen or so, but many were only slightly different variations of the same theme. The results of our surveys were categorized into only broad sentiments like joy or fear or anger. It seemed too basic for such advanced tech. We wanted some of our surveys to end if the user responded in a certain way. Took us a while to figure out the logic branching, but that may just be us.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

ProProfs
Founded: 2010
United States
qualaroo.com

Company Information

Startquestion
Founded: 2006
Poland
www.startquestion.com

Alternatives

Alternatives

Categories

Customer Feedback Supported
Customer Retention Supported
NPS Supported
Survey Supported
User Research Supported
UX Supported

Categories

Data Collection Supported
Employee Survey Supported
NPS Supported
Survey Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Not Supported
Content Syndication Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Not Supported
Video Content Not Supported

Customer Journey Mapping Tools Features

Action Management Not Supported
Attribution Modeling Not Supported
Behavioral Analytics Not Supported
Collaboration Not Supported
Customer Profiles Not Supported
Data Import / Export Not Supported
Predictive Analytics Not Supported
Surveys & Feedback Supported
Templates Not Supported

UX Features

Animation Not Supported
For Mobile Supported
For Websites Supported
Heatmaps Not Supported
Prototyping Supported
Screen Activity Recording Not Supported
Unmoderated Testing Not Supported
Usability Testing Supported
User Journeys Not Supported
User Research Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Salesforce Supported
Slack Supported
Stackreaction Supported
5X Supported
Anecdote Supported
Asana Not Supported
Chattermill Supported
Decibel Supported
Freshpaint Supported
Jira Service Management Not Supported
Kapiche Supported
Mailchimp Not Supported
Microsoft 365 Not Supported
Piwik PRO Supported
Shopify Not Supported
Thinkific Supported
VisitorTrack Supported
Wufoo Supported

Integrations

HubSpot CRM Supported
HubSpot Customer Platform Supported
Salesforce Supported
Slack Supported
Stackreaction Supported
5X Not Supported
Anecdote Not Supported
Asana Supported
Chattermill Not Supported
Decibel Not Supported
Freshpaint Not Supported
Jira Service Management Supported
Kapiche Not Supported
Mailchimp Supported
Microsoft 365 Supported
Piwik PRO Not Supported
Shopify Supported
Thinkific Not Supported
VisitorTrack Not Supported
Wufoo Not Supported
Claim Qualaroo and update features and information
Claim Qualaroo and update features and information
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Claim Startquestion and update features and information