Pulseway vs. Splashtop Remote Support Comparison


Pulseway MMSOFT Design	Splashtop Remote Support Splashtop	+	+
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New Relic has also curated one of the industry’s largest ecosystems of open source integrations, making it easy for every engineer to get started with observability and use New Relic alongside their other favorite applications. 2,941 Ratings Visit Website PathSolutions TotalView PathSolutions TotalView network monitoring and troubleshooting software bridges the gap between NETWORK MONITORING and TROUBLESHOOTING RESOLUTION telling you WHEN, WHERE and WHY network errors occur. PathSolutions TotalView continuously monitors and tracks the performance of every device and every link in your entire network, going deeper than other solutions by collecting error counters, performance data, configuration information and connectedness. A built-in heuristics engine analyzes all of this information to produce plain-English answers to problems. This means that complex problems can be solved by junior level engineers leaving the senior level engineers to work on more strategic level projects. The core product includes everything needed to run a perfectly healthy network: Configuration management, server monitoring, cloud service monitoring, IPAM, NetFlow, path mapping, and diagramming. Get Total Network Visibility on your network and solve more problems faster. 43 Ratings Visit Website Splashtop Autonomous Endpoint Management Splashtop Autonomous Endpoint Management is an automation-led endpoint management solution designed to help IT teams monitor, secure, patch, and manage endpoints remotely with minimal manual effort by providing real-time visibility into device health, automated system and third-party software patching, and compliance tracking across distributed environments. It enables secure remote access, real-time patch management that complements tools like Microsoft Intune by detecting and remediating zero-day vulnerabilities, and centralized dashboards that show inventory, security metrics, and endpoint status, allowing IT operations to proactively fix issues before they impact users and maintain consistent compliance with regulations such as ISO/IEC 27001, SOC 2, GDPR, HIPAA, and PCI. AEM automates routine tasks such as patch deployment, system updates, and diagnostics, freeing IT staff from repetitive manual work, and supports advanced features. 402 Ratings Visit Website Iru Iru (formerly Kandji) is an all-in-one, AI-powered security and compliance platform designed to simplify IT management and strengthen enterprise protection. Built on the Iru Context Model, it unifies identity, endpoint, and compliance into a single intelligent system that understands users, devices, and applications in context. With passwordless workforce identity, advanced endpoint detection, and automated compliance, Iru delivers both security and efficiency without the complexity of multiple tools. Its integrated approach enables IT teams to secure access, prevent threats, and maintain continuous audit readiness—all from one intuitive platform. Trusted by over 5,000 companies including Plaid, Notion, Airbus, and Vercel, Iru transforms how modern businesses manage digital trust. The result is reduced IT workload, improved employee experience, and enterprise-grade protection built for the AI era. 1,389 Ratings Visit Website Uptime.com Uptime.com provides comprehensive, unified visibility into the availability and performance of critical services. Monitoring tools empower engineering, operations and SRE teams to maintain oversight of their web stack and respond to outages through customizable alerting channels. Uptime.com offers a broad set of monitoring capabilities, including web, network, and email. API and transaction checks offer synthetic monitoring to perform multi-step validations of critical flows and services. Monitor public and private resources through a unified interface that streamlines configuration and alerting. Set up and customize Status Pages with your company branding to communicate incidents and maintenance to both customers and internal teams. Provide a single-page overview that shows your overall service health at a glance. Robust and customizable SLA reporting allows stakeholders to stay informed on incidents and downtime. 479 Ratings Visit Website ManageEngine Endpoint Central ManageEngine Endpoint Central gives IT teams a single platform to manage and secure every device across the organization, eliminating the need to juggle multiple point tools. Patch management is automated across Windows, macOS, Linux, and 1000+ third-party applications. 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About Pulseway is a real-time remote monitoring and management (RMM) software for MSPs and IT departments that allows you to take full control over your entire IT environment. Easy to use and quick to deploy, Pulseway ensures that any IT issues are detected, monitored, and addressed at the earliest time possible. The platform offers complete visibility through the Pulseway Dashboard, advanced automation, remote control, OS & 3rd party patch management, network monitoring, IT automation, custom reports, complete command traceability, email notifications, and so much more. We also offer add-ons for endpoint protection, business management (PSA) and backup & disaster recovery software and integration with leading AV providers to give you the power of a full IT stack. Over 6,000 customers worldwide use Pulseway every day to pro-actively manage their own and customers IT infrastructure. Test it free today with our 14-day no commitment trial.	About Splashtop Remote Support is a remote support and endpoint management solution designed to help IT teams securely access, troubleshoot, and manage computers and mobile devices from anywhere. The platform provides attended and unattended remote access for Windows, Mac, Linux, iOS, and Android devices through fast and reliable remote desktop connections. Splashtop includes features such as session code-based support, remote control, chat, voice calls, session reboot and reconnect, admin privilege elevation, and multi-technician collaboration for efficient troubleshooting workflows. The platform also offers autonomous endpoint management capabilities including real-time patch management, device monitoring, software deployment, vulnerability insights, and centralized endpoint visibility. Splashtop integrates with popular PSA ticketing and ITSM tools such as Zendesk, Jira, Freshservice, Microsoft Teams, and Freshdesk to streamline IT support operations.
Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience IT departments, IT consultants, System Administrators, Managed Services Providers (MSP).	Audience Splashtop Remote Support is designed for IT teams, managed service providers, help desks, enterprises, remote workers, educational institutions, healthcare organizations, and businesses that need secure remote access, endpoint management, and scalable IT support solutions
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $27/month Starts from $27 per month, until 20 endpoints. Tier-based discounts will be applied. Free Version Not Supported Free Trial Supported	Pricing $40/month for 25 computers Splashtop Remote Support Premium starts at $40/month for 25 computers with unlimited technicians and secondary remote access users. Additional plans available up to 5,000+ computers as low as $0.10 per computer per month. Most plans billed annually. NEW option to pay monthly. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.8 / 5 ease 4.5 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros I do like what it is meant to do. The software is absolutely solid, and once you get it up and running, it's great. Integrates perfectly with Ninga RMM. Low latency high quality video streaming for remote support. Affordable pricing. Splashtop Remote Support is a fantastic remote support tool. It's fairly lightweight, all of the features work as intended, and the program is easy to operate. We selected Splashtop because of its pricing structure for unlimited technicians. I transitioned my company to SplashTop from GoToAssist and have never looked back. We pushed the agent out via PDQ Deploy and install package was easy to setup and deploy. Cons I had difficulty getting installed on my devices. Development team is sometimes hard to get ahold of. The limitation of a single connection to the remote computer makes it troublesome for 1) a senior technician to assist a junior technician or 2) for a technician to assist a user who uses Splashtop to remote into a work computer. Note: If you have Splashtop SOS, you can workaround this limitation. But it is just that: a workaround. Sometimes when displaying the remote computers multiple monitors in multiple windows (which is wonderful) I will close one of the extra monitor windows and that closes the entire session. Not a negative on the product per se, but something you need to get used to.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information MMSOFT Design Founded: 2011 Ireland www.pulseway.com/	Company Information Splashtop Founded: 2006 United States www.splashtop.com/products/remote-support
Alternatives NinjaOne	Alternatives ISL Light Remote Desktop ISL Online
Atera	ConnectWise ScreenConnect ConnectWise
LogMeIn Resolve GoTo	N‑able N-sight RMM N-able
N-able N‑central N-able	Splashtop Autonomous Endpoint Management Splashtop
Cruz Operations Center (CruzOC) Dorado Software View All	NinjaOne View All
Categories Application Performance Monitoring (APM) Supported Data Center Management Supported IT Asset Management Supported IT Infrastructure Monitoring Supported IT Management Supported MSP Supported Network Management Supported Network Monitoring Supported Network Troubleshooting Supported Patch Management Supported Remote Desktop Supported Remote Support Supported RMM Supported Server Management Supported Website Monitoring Supported	Categories Endpoint Protection Supported MSP Supported Remote Support Supported RMM Supported
MSP Features Backup Management Supported Billing & Invoicing Supported CRM Supported Dashboard Supported Help Desk Supported Issue Management Supported Live Chat Supported Patch Management Supported Privileged Access Management (PAM) Supported Project Management Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Supported Patch Management Supported Real-time Alerts Supported Remediation Management Supported Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Not Supported Session Transfer Not Supported Surveys & Feedback Not Supported Show More Features Application Performance Monitoring (APM) Features Baseline Manager Supported Diagnostic Tools Supported Full Transaction Diagnostics Not Supported Performance Control Supported Resource Management Supported Root-Cause Diagnosis Not Supported Server Performance Supported Trace Individual Transactions Supported Data Center Management Features Audit Trail Supported Behavior-Based Acceleration Not Supported Cross Reference System Supported Device Auto Discovery Supported Diagnostic Testing Supported Import / Export Data Not Supported JCL Management Not Supported Multi-Platform Supported Multi-User Supported Power Management Supported Sarbanes-Oxley Compliance Not Supported IT Asset Management Features Asset Tracking Supported Audit Management Supported Compliance Management Supported Configuration Management Supported Contract/License Management Supported Cost Tracking Not Supported Depreciation Management Supported Inventory Management Supported IT Service Management Supported Maintenance Management Supported Procurement Management Not Supported Requisition Management Not Supported Supplier Management Supported IT Infrastructure Monitoring Features Alerts / Notifications Supported Application Monitoring Supported Bandwidth Monitoring Supported Capacity Planning Supported Configuration Change Management Supported Data Movement Monitoring Supported Health Monitoring Supported Multi-Platform Support Supported Performance Monitoring Supported Point-in-Time Visibility Supported Reporting / Analytics Supported Virtual Machine Monitoring Supported IT Management Features Capacity Monitoring Supported Compliance Management Supported Event Logs Supported Hardware Inventory Supported IT Budgeting Supported License Management Not Supported Patch Management Supported Remote Access Supported Scheduling Supported Software Inventory Supported User Activity Monitoring Supported Network Monitoring Features Bandwidth Monitoring Supported Baseline Manager Not Supported Diagnostic Tools Supported Internet Usage Monitoring Not Supported IP Address Monitoring Supported Real Time Analytics Supported Resource Management Supported Server Monitoring Supported SLA Monitoring Supported Uptime Monitoring Supported Web Traffic Reporting Not Supported Network Troubleshooting Features Alerts / Escalation Supported Bandwidth Troubleshooting Not Supported Change Management Not Supported Configuration Management Supported Connectivity Management Supported Data Visualization Not Supported Historical Audit Not Supported Mobile Network Troubleshooting Not Supported Network Analysis Supported Network Monitoring Supported Patch Management Features Alerts/Notifications Supported Automatic Approval Not Supported Automatic Patch Deployment Supported Automatic Scans Supported Compliance Management Supported Custom Patches Supported Dashboard Supported Network Wide Management Supported Patch Prioritization Supported Patch Testing Not Supported Remote Access/Control Supported Vulnerability Scanning Supported Remote Desktop Features Chat Supported Cross-Platform Access Supported File Transfer Supported Group View Not Supported Mobile Device Access Supported Multi Monitor Support Supported Record Remote Sessions Not Supported Remote Print Not Supported Remote Wake Supported User Management Supported Server Management Features CPU Monitoring Supported Credential Management Supported Database Servers Supported Email Monitoring Not Supported Event Logs Supported History Tracking Supported Patch Management Supported Scheduling Supported User Activity Monitoring Supported Virtual Machine Monitoring Supported Website Monitoring Features Availability Testing Supported Event Logs Supported Event-Based Notifications Supported FTP Monitoring Not Supported Mail Server Monitoring Supported Maintenance Scheduling Supported Performance Metrics Supported Real Time Monitoring Supported Transaction Monitoring Not Supported Uptime Reporting Supported	MSP Features Backup Management Not Supported Billing & Invoicing Not Supported CRM Not Supported Dashboard Not Supported Help Desk Not Supported Issue Management Not Supported Live Chat Not Supported Patch Management Supported Privileged Access Management (PAM) Not Supported Project Management Not Supported Remote Access Supported Remote Systems Monitoring Supported Scheduling Supported RMM Features Deployment Management Supported For MSPs Supported IT Asset Management Supported Mobile Access Supported Network Monitoring Not Supported Patch Management Not Supported Real-time Alerts Supported Remediation Management Not Supported Remote Support Features Diagnostic Tools Supported File Transfer Supported Live Chat Supported Real-time Chat Supported Remote Control Supported Screen Sharing Supported Session Recording Supported Session Transfer Supported Surveys & Feedback Not Supported Show More Features Endpoint Protection Features Activity Log Supported Antivirus Supported Application Security Supported Behavioral Analytics Not Supported Device Management Supported Encryption Not Supported Signature Matching Not Supported Web Threat Management Supported Whitelisting / Blacklisting Not Supported
Integrations Zendesk Supported Acronis Cyber Protect Not Supported Active Directory Not Supported Addigy Not Supported Datto RMM Supported Datto SIRIS Not Supported Freshservice Not Supported Hudu Supported IT Glue Supported Jira Not Supported Naverisk RMM & PSA Not Supported NinjaOne Not Supported OpenText Core Endpoint Protection Supported ScalePad Lifecycle Manager Supported Slack Supported Spiceworks Network Monitor Not Supported Splashtop Autonomous Endpoint Management Not Supported Syncro Not Supported Show More Integrations View All 12 Integrations	Integrations Zendesk Supported Acronis Cyber Protect Supported Active Directory Supported Addigy Supported Datto RMM Not Supported Datto SIRIS Supported Freshservice Supported Hudu Not Supported IT Glue Not Supported Jira Supported Naverisk RMM & PSA Supported NinjaOne Supported OpenText Core Endpoint Protection Not Supported ScalePad Lifecycle Manager Not Supported Slack Not Supported Spiceworks Network Monitor Supported Splashtop Autonomous Endpoint Management Supported Syncro Supported Show More Integrations View All 20 Integrations
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