Ticketline

Ticketline

Bodanius
+
+

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About

Boost your sales, enhance your marketing capabilities, and improve your customer services on a single cloud-based platform. By using Prosoftly, you can manage your sales on a single cloud-based platform, store your customer data, build strong corporate relations, take advantage of marketing automation, and measure your sales performance. Prosoftly CRM is a software as a service and continues until you cancel it. You will automatically renew at the end of each term and you will be charged for the next term. Record all actions with related tickets and provide others see in corporate memory. You don't need to ask about the ticket in which status. You can observe all tickets and their status on the drag-and-drop progress board easily.

About

Ticketline is a Shopify support ticketing app for merchants who want to manage customer service requests alongside order information. Customers can open tickets from their Shopify customer account or order status page, and each ticket is linked to the relevant order with its items, date, total, and attachments. Store staff can review, assign, reply to, and update tickets from a dashboard in Shopify admin, while email notifications keep customers informed as tickets progress. Plans include monthly ticket allowances, team-member seats, email notifications, and file attachments, with higher tiers adding custom ticket statuses and fields. Ticketline is designed for asynchronous support rather than live chat, giving Shopify merchants a way to organize order-related questions and follow each conversation from submission through resolution.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations interested in a platform that helps create new sales opportunities

Audience

Shopify merchants and their customer-support teams handling order-related customer requests.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$7 per user per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$4.99/month
Starter: $4.99/month or $49.99/year, with 150 tickets/month, 1 team member, email notifications, three 5 MB attachments, custom issue types, and order linking. Growth: $8.99/month or $89.99/year. Pro: $19.99/month or $179.99/year. Annual plans show savings of 17% on Starter and Growth and 25% on Pro. All plans include a 7-day free trial; charges are billed in USD.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Prosoftly
United States
www.prosoftly.com

Company Information

Bodanius
Founded: 2021
United States
ticketline.app/en/

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Categories

CRM Supported

Categories

Help Desk Supported

Integrations

Facebook Supported
Gmail Supported
Google Calendar Supported
LinkedIn Supported
Mailchimp Supported
QuickBooks Online Supported
SendGrid Supported
Shopify Not Supported
Stripe Supported

Integrations

Facebook Not Supported
Gmail Not Supported
Google Calendar Not Supported
LinkedIn Not Supported
Mailchimp Not Supported
QuickBooks Online Not Supported
SendGrid Not Supported
Shopify Supported
Stripe Not Supported
Claim Prosoftly and update features and information
Claim Prosoftly and update features and information
Claim Ticketline and update features and information
Claim Ticketline and update features and information