ProcedureFlow vs. Zingtree Comparison


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About Turn complex company operating information and procedures into highly engaging visual maps with the help of ProcedureFlow, a cloud-based knowledge management software. With ProcedureFlow, 200-page company manuals can easily be transformed into an accessible, easy to use management tool. This helps cut down training and mentoring time and helping employees become experts faster.	About Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Inbound call centers with 100-500 agents.	Audience Call centers, insurance providers, health and medical organizations, and more.
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $25.00/month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information ProcedureFlow Founded: 2015 Canada procedureflow.com	Company Information Zingtree Founded: 2014 United States zingtree.com
Alternatives Method Grid Method Apps Limited	Alternatives LogicNets
livepro	CoreHealth CoreHealth Technologies
ScreenSteps Blue Mango Learning Systems	Prestavi
Zendesk	Puzzel
ProProfs Knowledge Base ProProfs View All	PracticeCompass View All
Categories Call Center Supported Contact Center Knowledge Base Supported Knowledge Management Supported Standard Operating Procedure (SOP) Supported	Categories Call Center Supported Call Center Infrastructure (CCI) Supported Clinical Trial Management Supported Contact Center Knowledge Base Supported Customer Service Supported Health Assessment and Screening Supported Help Desk Supported Hospital Management Supported Medical Scheduling Supported Patient Management Supported Process Mapping Supported Quoting Supported Training Supported
Call Center Features Blended Call Center Not Supported Call Logging Not Supported Call Recording Not Supported Call Scripting Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Not Supported IVR / Voice Recognition Not Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Supported Reporting/Analytics Supported Show More Features Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Not Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Not Supported Full Text Search Not Supported Knowledge Base Management Supported Self Service Portal Not Supported	Call Center Features Blended Call Center Supported Call Logging Not Supported Call Recording Not Supported Call Scripting Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Not Supported Manual Dialer Not Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Supported Reporting/Analytics Supported Show More Features Customer Service Features Alerts / Escalation Not Supported Appointment Management Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Not Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Not Supported Workflow Management Supported Help Desk Features Alerts / Escalation Not Supported Automated Routing Not Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Supported Real-time Chat Not Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Not Supported
Integrations 5X Not Supported Freshdesk Not Supported Intercom Not Supported Nectar Desk Not Supported Pandium Not Supported QEval Supported Salesforce Not Supported WordPress Not Supported Zendesk Not Supported View All 1 Integration	Integrations 5X Supported Freshdesk Supported Intercom Supported Nectar Desk Supported Pandium Supported QEval Not Supported Salesforce Supported WordPress Supported Zendesk Supported View All 8 Integrations
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