Audience
Call centers, insurance providers, health and medical organizations, and more.
About Zingtree
Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because its a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
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Pricing
Starting Price:
$25.00/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Zingtree
Founded: 2014
United States
zingtree.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Online
Zingtree Frequently Asked Questions
Zingtree Product Features
Call Center
Blended Call Center
Supported
Call Scripting
Supported
Inbound Call Center
Supported
Outbound Call Center
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Logging
Not Supported
Call Recording
Not Supported
Campaign Management
Not Supported
Database
Not Supported
Escalation Management
Not Supported
IVR / Voice Recognition
Not Supported
Manual Dialer
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Queue Management
Not Supported
Customer Service
Appointment Management
Supported
Knowledge Base
Supported
Performance Metrics
Supported
Self Service Portal
Supported
Surveys & Feedback
Supported
Workflow Management
Supported
Alerts / Escalation
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Help Desk
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Real-time Chat
Not Supported
Ticket Management
Not Supported
