Problem Solver

Problem Solver

Omnex Systems
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About

Effectively tracking issues, concerns, and knowledge are part of an organization's continual improvement strategy. When an issue is raised by a customer, management will want to receive status updates on whether the concerned team has started working towards resolving it on priority. Omnex’s Problem Solver aids as a common tool and knowledge bank to track, manage, and resolve problems. Problem Solver is designed to be a single repository of all internal and external problems. Acknowledging Integrated Management Systems, we have developed our software to handle a variety of quality assurance (external and internal), environmental, and health and Safety issues. Define timelines and metrics for problem resolution, from the problem itself, to: containment, correction, corrective action, reporting, all the way to closure. Empower suppliers to complete supplier corrective action.

About

Empower teams by routing alerts to the right people for fast collaboration and issue resolution. Deliver the right alerts to the right people reducing time to acknowledge and resolve incidents. Complete ChatOps experience, integration with the tools you already have, incident timelines and reporting for blameless post-incident reviews. Engage people where they work. Mobile-first experiences leverage machine learning to make on-call accessible wherever you are. Splunk On-Call automates incident management, reducing alert fatigue and increasing uptime. Use Splunk On-Call to streamline your on-call schedules and escalation policies. From rotations to overrides, we automate all the essentials. Our software provides contextual alert information, suggestions driven from machine learning, and empowers collaboration to solve problems with speed and efficiency, all while capturing essential remediation data.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies in need of an issue management platform

Audience

IT teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$27.00/month/user
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Omnex Systems
Founded: 1986
United States
www.omnexsystems.com

Company Information

Cisco
Founded: 1984
United States
www.splunk.com

Alternatives

Bugzero

Bugzero

WEBsina

Alternatives

Opsgenie

Opsgenie

Atlassian
LessonBridge

LessonBridge

Secutor Solutions

Categories

Issue Tracking Supported

Categories

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Not Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Not Supported
Scheduling Supported
Task Management Not Supported

IT Asset Management Features

Asset Tracking Not Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Not Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Supported

Integrations

AlertSite Not Supported
Better Stack Not Supported
Bugsnag Not Supported
Checkly Not Supported
Cronitor Not Supported
DNS Check Not Supported
Dynatrace Not Supported
Epsagon Not Supported
New Relic Not Supported
Postman Not Supported
Sematext Cloud Not Supported
SolarWinds AppOptics Not Supported
SolarWinds Pingdom Not Supported
Splunk Cloud Platform Not Supported
Splunk User Behavior Analytics Not Supported
Uptime.com Not Supported
UptimeRobot Not Supported
Zendesk Not Supported
eG Enterprise Not Supported

Integrations

AlertSite Supported
Better Stack Supported
Bugsnag Supported
Checkly Supported
Cronitor Supported
DNS Check Supported
Dynatrace Supported
Epsagon Supported
New Relic Supported
Postman Supported
Sematext Cloud Supported
SolarWinds AppOptics Supported
SolarWinds Pingdom Supported
Splunk Cloud Platform Supported
Splunk User Behavior Analytics Supported
Uptime.com Supported
UptimeRobot Supported
Zendesk Supported
eG Enterprise Supported
Claim Problem Solver and update features and information
Claim Problem Solver and update features and information
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Claim Splunk On-Call and update features and information