Shift Left

Shift Left

Recast Software
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About

PagerTree is a cloud-based incident management and on-call alerting platform designed to help teams respond to operational issues quickly and reliably. It centralizes alerts from monitoring tools and automatically notifies the right responders using flexible on-call schedules, escalation layers, and intelligent routing rules. It supports real-time notifications through push, email, SMS, voice, chatbots, and mobile apps, ensuring incidents reach the appropriate team members without delay. PagerTree enables organizations to create straightforward on-call rotations, add redundancy with escalation policies, and track performance through built-in analytics dashboards. Advanced routing and notification rules allow teams to match alerts to specific conditions, suppress noise, and prioritize critical incidents, helping reduce alert fatigue while improving response accuracy.

About

Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

DevOps, IT operations, and support teams that need automated on-call scheduling and intelligent alert routing to resolve incidents faster

Audience

Companies looking for a platform to increase first call resolution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

PagerTree
United States
pagertree.com

Company Information

Recast Software
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621

Alternatives

Alternatives

Virima

Virima

Virima Inc.

Categories

Categories

IT Service Supported

Integrations

Active Directory Not Supported
Datadog Supported
Dynatrace Supported
Freshdesk Supported
Freshservice Supported
Grafana Cloud Supported
Jira Supported
Jotform Supported
LogicMonitor Supported
Microsoft Edge Not Supported
Microsoft System Center Supported
New Relic Supported
Prometheus Supported
ServiceNow Not Supported
SolarWinds Access Rights Manager Supported
SolarWinds Pingdom Supported
Twilio Supported
Typeform Supported
Workplace from Meta Supported
Zabbix Supported

Integrations

Active Directory Supported
Datadog Not Supported
Dynatrace Not Supported
Freshdesk Not Supported
Freshservice Not Supported
Grafana Cloud Not Supported
Jira Not Supported
Jotform Not Supported
LogicMonitor Not Supported
Microsoft Edge Supported
Microsoft System Center Not Supported
New Relic Not Supported
Prometheus Not Supported
ServiceNow Supported
SolarWinds Access Rights Manager Not Supported
SolarWinds Pingdom Not Supported
Twilio Not Supported
Typeform Not Supported
Workplace from Meta Not Supported
Zabbix Not Supported
Claim PagerTree and update features and information
Claim PagerTree and update features and information
Claim Shift Left and update features and information
Claim Shift Left and update features and information