Shift Left

Shift Left

Recast Software
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About

PagerTree is a cloud-based incident management and on-call alerting platform designed to help teams respond to operational issues quickly and reliably. It centralizes alerts from monitoring tools and automatically notifies the right responders using flexible on-call schedules, escalation layers, and intelligent routing rules. It supports real-time notifications through push, email, SMS, voice, chatbots, and mobile apps, ensuring incidents reach the appropriate team members without delay. PagerTree enables organizations to create straightforward on-call rotations, add redundancy with escalation policies, and track performance through built-in analytics dashboards. Advanced routing and notification rules allow teams to match alerts to specific conditions, suppress noise, and prioritize critical incidents, helping reduce alert fatigue while improving response accuracy.

About

Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

DevOps, IT operations, and support teams that need automated on-call scheduling and intelligent alert routing to resolve incidents faster

Audience

Companies looking for a platform to increase first call resolution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$10 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

PagerTree
United States
pagertree.com

Company Information

Recast Software
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621

Alternatives

Alternatives

Opsgenie

Opsgenie

Atlassian

Categories

Categories

Integrations

7-Zip
Auvik
Cronitor
Dead Man's Snitch
Echoes
Freshdesk
Freshservice
Healthchecks.io
Honeybadger
Jira
Microsoft Azure
Microsoft System Center
New Relic
Slack
Splunk AppDynamics
StatusCake
StatusDrift
Twilio
Zabbix
Zendesk

Integrations

7-Zip
Auvik
Cronitor
Dead Man's Snitch
Echoes
Freshdesk
Freshservice
Healthchecks.io
Honeybadger
Jira
Microsoft Azure
Microsoft System Center
New Relic
Slack
Splunk AppDynamics
StatusCake
StatusDrift
Twilio
Zabbix
Zendesk
Claim PagerTree and update features and information
Claim PagerTree and update features and information
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