PagerDuty

PagerDuty

4.7 out of 5 stars
SyncMyGroup

SyncMyGroup

Saasly Technologies
PagerDuty SyncMyGroup

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PagerDuty:

About

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, enable teams to centralize their technology stack, get a holistic view of their operations, and optimize processes within their toolsets.
SyncMyGroup:

About

SyncMyGroup is a cloud-based user and group synchronization service for IT, DevOps, and engineering teams that need consistent access groups across workplace and development tools. Administrators connect a source directory or group service, such as Google Groups, Microsoft Azure, or GitHub, to destinations including Slack, Jira, GitLab, PagerDuty, Opsgenie, Linear, and Zoom. SyncMyGroup can create and remove groups and members in connected services to mirror the chosen source, including two-way synchronization where configured. Users can exclude selected groups or people, review a change preview before applying a sync, and use scheduled or ongoing synchronization to keep memberships aligned. Setup is no-code, and the service also provides Slack notifications and API access on its Starter plan. It is intended to reduce repetitive group administration across the connected services.
PagerDuty:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
SyncMyGroup:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
PagerDuty:

Audience

PagerDuty helps developers, ITOps, DevOps and teams across the business provide a perfect digital experience to their customers, every time.
SyncMyGroup:

Audience

IT, DevOps, and engineering teams managing users and groups across Slack, Google, GitHub, Jira, and on-call tools.
PagerDuty:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
SyncMyGroup:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
PagerDuty:

API

Offers API Supported
SyncMyGroup:

API

Offers API Supported
PagerDuty:

Screenshots and Videos

SyncMyGroup:

Screenshots and Videos

PagerDuty:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
SyncMyGroup:

Pricing

$1/user/month
Starter is $1/user/month, with a standard price of $2/user/month. Annual billing includes two months free. The free plan covers up to 5 users, includes all integrations, and has an unlimited trial period. Starter includes unlimited users and API access.
Free Version Supported
Free Trial Not Supported
PagerDuty:

Reviews/Ratings

Overall 4.7 / 5
ease 4.5 / 5
features 4.7 / 5
design 4.6 / 5
support 4.6 / 5
SyncMyGroup:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
PagerDuty:

Pros & Cons from Real Users

Pros

  • Workflow automation for incident response is a strength of PagerDuty. Teams are able to effectively manage and swiftly address issues because to the centralization of notifications from many monitoring solutions.
  • Collaboration with incident response is a major plus and the ability to use it with other integrations makes it fairly easy to handle incidents and other issues. The dashboard is also really good, it’s also nice you can use it with a mobile app which can be fairly useful when on the go.
  • Great tools to utilize fast and efficient notifications & alert services for businesses and teams.
  • Very beginner friendly as I can set up schedules and notifications are always right on time. The Analytics tools are my favourite.
  • Makes decisions easier. Implementation of tools. The program also improved work performance. On-call schedules can be easily set up and integrated with other products and services thanks to the UX.

Cons

  • Effective PagerDuty implementation could need some onboarding and training, especially for teams unfamiliar with incident response solutions. It is necessary for users to become acquainted with the capabilities and configuration choices of the platform.
  • Can be fairly complex to set up, you’d likely need some technical knowledge using it day to day. The UI can sometimes be an issue with its complexity, and documentation can sometimes be an issue as well.
  • Drawbacks can be confusing user interface initially when navigating product.
  • Haven't encountered any problems so far since using this software.
  • Trying to determine what happened and where pd is can be confusing. For new users, the learning curve can be somewhat challenging since the settings are generally flexible and easy to configure.
PagerDuty:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
SyncMyGroup:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
PagerDuty:

Company Information

PagerDuty
Founded: 2006
United States
www.pagerduty.com
SyncMyGroup:

Company Information

Saasly Technologies
India
www.syncmygroup.com
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PagerDuty:

Categories

Agentic DevOps Supported
AI SRE Agents Supported
DevOps Supported
Incident Response Supported
Issue Tracking Supported
IT Alerting Supported
IT Management Supported
IT Service Supported
ITSM Supported
Log Management Supported
Network Management Supported
Network Monitoring Supported
Runbook Automation Supported
SaaS Management Supported
Server Management Supported
Website Monitoring Supported
SyncMyGroup:

Categories

PagerDuty:

DevOps Features

Approval Workflow Supported
Dashboard Supported
KPIs Supported
Policy Management Supported
Portfolio Management Supported
Prioritization Supported
Release Management Supported
Timeline Management Supported
Troubleshooting Reports Supported

IT Alerting Features

Alert Noise Reduction Supported
Alert Routing Supported
Dynamic Notifications Supported
Enriched Incident Context Supported
Escalation Policies Supported
Incident History Audit Supported
Multi-User Alerting Supported
Multiple Alert Types Supported
On-Call Management Supported
Rich HTML Email Notifications Supported

IT Asset Management Features

Asset Tracking Not Supported
Audit Management Not Supported
Compliance Management Not Supported
Configuration Management Not Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Not Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Supported

IT Management Features

Capacity Monitoring Not Supported
Compliance Management Not Supported
Event Logs Not Supported
Hardware Inventory Not Supported
IT Budgeting Not Supported
License Management Not Supported
Patch Management Not Supported
Remote Access Not Supported
Scheduling Supported
Software Inventory Not Supported
User Activity Monitoring Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Not Supported
Release Management Supported
Self Service Portal Not Supported
Service Catalog Not Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Supported
Configuration Management Not Supported
Contract/License Management Supported
Dashboard Not Supported
Incident Management Not Supported
Problem Management Not Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Not Supported

Incident Management Features

Audit Trail Supported
Corrective Actions (CAPA) Supported
Disaster Recovery Supported
Incident Reporting Supported
IT Incident Management Not Supported
OSHA Compliance Not Supported
Root-Cause Diagnosis Supported
Safety Management Supported
Task Management Supported
Ticket Management Supported

Issue Tracking Features

Assignment Management Not Supported
Dashboard Not Supported
Escalation Management Not Supported
Issue Auditing Not Supported
Issue Scheduling Supported
Knowledge Base Not Supported
Project Management Supported
Recurring Issues Not Supported
Scheduling Not Supported
Task Management Not Supported

Log Management Features

Archiving Not Supported
Audit Trails Not Supported
Compliance Reporting Not Supported
Consolidation Not Supported
Data Visualization Supported
Event Logs Supported
Network Logs Not Supported
Remediation Supported
Syslogs Not Supported
Thresholds Not Supported
Web Logs Not Supported

Network Monitoring Features

Bandwidth Monitoring Not Supported
Baseline Manager Not Supported
Diagnostic Tools Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Not Supported
Real Time Analytics Supported
Resource Management Not Supported
Server Monitoring Supported
SLA Monitoring Not Supported
Uptime Monitoring Supported
Web Traffic Reporting Not Supported

SaaS Management Features

License Management Supported
Onboarding Supported
Renewal Management Supported
SaaS Operations Management Supported
Shadow IT Detection Supported
Spend Management Supported
Subscription Management Supported
Usage Tracking / Analytics Supported
Vendor Management Supported

Server Management Features

CPU Monitoring Supported
Credential Management Not Supported
Database Servers Supported
Email Monitoring Not Supported
Event Logs Supported
History Tracking Supported
Patch Management Supported
Scheduling Supported
User Activity Monitoring Supported
Virtual Machine Monitoring Not Supported

Website Monitoring Features

Availability Testing Not Supported
Event Logs Supported
Event-Based Notifications Supported
FTP Monitoring Not Supported
Mail Server Monitoring Supported
Maintenance Scheduling Not Supported
Performance Metrics Not Supported
Real Time Monitoring Supported
Transaction Monitoring Not Supported
Uptime Reporting Not Supported
PagerDuty:

Integrations

Jira Supported
Slack Supported
Zoom Supported
AWS Quick Supported
Alertra Supported
CtrlStack Supported
Epsagon Supported
F5 Distributed Cloud Platform Supported
Fleece AI Supported
Google Workspace Supported
InsightFinder Supported
Latitude Supported
Mona Supported
OnePgr Supported
Oracle Cloud Infrastructure Notifications Supported
PA Server Monitor Supported
Pylon Supported
Sedai Supported
Tidal Saver Supported
SyncMyGroup:

Integrations

Jira Supported
Slack Supported
Zoom Supported
AWS Quick Not Supported
Alertra Not Supported
CtrlStack Not Supported
Epsagon Not Supported
F5 Distributed Cloud Platform Not Supported
Fleece AI Not Supported
Google Workspace Not Supported
InsightFinder Not Supported
Latitude Not Supported
Mona Not Supported
OnePgr Not Supported
Oracle Cloud Infrastructure Notifications Not Supported
PA Server Monitor Not Supported
Pylon Not Supported
Sedai Not Supported
Tidal Saver Not Supported
PagerDuty:
Claim PagerDuty and update features and information
Claim PagerDuty and update features and information
SyncMyGroup:
Claim SyncMyGroup and update features and information
Claim SyncMyGroup and update features and information