PRO-T-S

PRO-T-S

Marketing Systems Group
RapportCMS

RapportCMS

Unity4
PRO-T-S RapportCMS

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PRO-T-S:

About

We knew what researchers needed to improve their data collection operations and interviewer productivity without sacrificing data quality. So, we built the PRO-T-S® predictive dialing system to seamlessly integrate your interviewers, CATI systems, and telephony operations. PRO-T-S is a modular telephony system that features seamless connectivity with numerous CATI systems. It also offers study-selectable dialing modes and is scalable to your phone room needs. Features multiple dialing modes that are user-variable and accessible across multiple locations, projects, CATI interfaces, and telephony configurations. PRO-T-S pays for itself in under a year, and often in as little as six months. PRO-T-S helps you increase productivity, revenues, and profits by lowering system cost and boosting labor savings.
RapportCMS:

About

RapportCMS is our competitive advantage vs our competitors. We are focused on the intersection between telephony, interaction management and the people who handle the calls. This approach ensures that we make ‘human technology’ designed by and for contact center practitioners. We know that world-class call center technology must be equally adept at addressing what happens after the agent says hello as to how the call is routed to the desktop. As one of the leading Contact Centres in the AUNZ market, we had over 10 years of building, refining and improving our technology before then releasing it to market as a SAAS solution. While most providers have built solutions from a telephony perspective, we recognize what happens after the agent says hello is of equal importance to what happened before.
PRO-T-S:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
RapportCMS:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
PRO-T-S:

Audience

Companies in need of a Call Center solution
RapportCMS:

Audience

Companies searching for an end-to-end automated SaaS contact center platform
PRO-T-S:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
RapportCMS:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
PRO-T-S:

API

Offers API Not Supported
RapportCMS:

API

Offers API Not Supported
PRO-T-S:

Screenshots and Videos

RapportCMS:

Screenshots and Videos

PRO-T-S:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
RapportCMS:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
PRO-T-S:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
RapportCMS:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
PRO-T-S:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
RapportCMS:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
PRO-T-S:

Company Information

Marketing Systems Group
Founded: 1987
United States
www.m-s-g.com
RapportCMS:

Company Information

Unity4
Australia
www.unity4.com/rapport-cms/
PRO-T-S:

Alternatives

RapportCMS:

Alternatives

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HGS Agent X

Hinduja Global Solutions
PRO-T-S:
RapportCMS:
Observe.AI

Observe.AI

5.0 out of 5 stars
PRO-T-S:
RapportCMS:
PRO-T-S:
RapportCMS:
PRO-T-S:
RapportCMS:
Call Center Studio

Call Center Studio

4.8 out of 5 stars
PRO-T-S:

Categories

Call Center Supported
Call Recording Supported
Predictive Dialer Supported
Telephony Supported
RapportCMS:

Categories

PRO-T-S:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Supported
Call Sharing Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Supported
File Transfer Not Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Supported
Scheduled Recording Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Supported
IVR / Voice Recognition Not Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Not Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Not Supported
FTC Compliance Not Supported
Lead Capture Not Supported
Lead Management Not Supported
RapportCMS:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Call Recording Features

Archiving Not Supported
Call Sharing Not Supported
Distributed Call Recording Not Supported
Event Triggered Recording Not Supported
File Transfer Not Supported
Instant Retrieval Not Supported
On-Demand Recording Supported
Recording Bookmarking Not Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Not Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Not Supported

Speech Analytics Features

Automatic Transcription Supported
Call Center Management Supported
Call Recording Supported
Customer Experience Management Supported
Data Security Not Supported
Natural Language Processing Supported
Predictive Analytics Supported
Self-Service Search Not Supported
Sentiment Analysis Supported
Surveys & Feedback Supported

Speech Recognition Features

Audio Capture Not Supported
Automatic Form Fill Not Supported
Automatic Transcription Supported
Call Analysis Not Supported
Concatenated Speech Supported
Continuous Speech Not Supported
Customizable Macros Not Supported
Multi-Languages Supported
Specialty Vocabularies Not Supported
Speech-to-Text Analysis Supported
Variable Frequency Not Supported
Voice Recognition Supported
PRO-T-S:

Integrations

No info available.
RapportCMS:

Integrations

No info available.
PRO-T-S:
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RapportCMS:
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