POinbox

POinbox

RippleStep
+
+

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About

POinbox is a Shopify app for wholesale and B2B merchants that receive customer purchase orders by email or as files. It reads emailed or uploaded PDFs, Excel spreadsheets, CSV files, Word documents, photos and scans, then prepares a Shopify draft order for staff review. The app can match the buyer to a Shopify customer, B2B company and company location, and match order lines to catalog products, including customer-specific item codes. Drafts use Shopify catalog pricing by default and flag differences from the purchase order for review. Lines with uncertain matches remain for staff to resolve before the draft is created, and the purchase order number is written to Shopify’s purchase order field. After approval, Shopify continues to handle payment, invoicing and fulfillment. POinbox converts customer-submitted POs into draft sales orders; it is not a supplier purchase order tool, EDI system or wholesale ordering portal.

About

Reponse is the customer experience suite for Shopify stores, installed inside the Shopify admin. One plan with no monthly fee and unlimited seats: a shared inbox with unlimited human live chat, tickets with assignment, SLAs and canned replies, product review collection and moderation, each customer's tickets, reviews and points on the Shopify customer page, loyalty points and referrals, and a help center. The AI agents work from the first day: they read the store automatically (policies, shipping, catalogue), answer shoppers and guide them to checkout, triage tickets and draft replies for the team, and moderate reviews and draft their answers. Every AI agent is free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, billed through Shopify within the monthly budget the merchant sets. Reponse works in English and French and installs from the Shopify App Store.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Shopify merchants selling wholesale or B2B, including Shopify Plus B2B stores; order desk, inside sales and ops teams; distributors and manufacturers.

Audience

Shopify merchants and ecommerce support teams

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$29/month
Free: 5 successful drafts lifetime. Starter: $29/month for 40 drafts/month. Growth: $79/month for 120 drafts/month. Enterprise: custom pricing and draft quotas. Prices are billed in USD.
Free Version Supported
Free Trial Not Supported

Pricing

$0.05/AI task
$0.05 per AI task, with no monthly fee: unlimited seats, the shared inbox, human live chat, tickets, reviews, loyalty and referrals are included, and only the AI agents' work is billed. Every AI agent is free during a 14-day trial, up to 500 AI tasks; then each AI task costs $0.05, within the monthly budget you set. Billed through Shopify.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

RippleStep
Founded: 2025
India
ripplestep.com/products/poinbox/

Company Information

Reponse
France
reponse.ai

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Tadrik Inbox

Tadrik Inbox

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Ticketline

Ticketline

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Dealeasy

Dealeasy

Logbase

Categories

Order Entry Supported

Categories

Help Desk Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Email Integration Not Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Not Supported
Ticket Management Supported

Integrations

Shopify Supported

Integrations

Shopify Supported
Claim POinbox and update features and information
Claim POinbox and update features and information
Claim Reponse and update features and information
Claim Reponse and update features and information